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Education and Training

Customer Relationship Officer Job at Young Readers Library

Young Readers Library is a book club that ignites the reader within your child, builds language, vocabulary, comprehension among other skills.

We are recruiting to fill the position of:

Job Title: Customer Relationship Officer

Location: Abuja

Job Description

  • Manage incoming calls
  • Identify and assess customers needs to achieve satisfaction
  • Handle communication within and outside the office
  • Handle basic financial responsibilities.
  • Coordinate Books on Wheels Project
  • Handle social media content.
  • Other jobs as assigned
  • Handle customer’s complaints ,provide appropriate solutions,alternatives and follow up to ensure resolution
  • Keep records of customer’s interaction,process,customer’s accounts and file documents.
  • Take the extra mile to engage customers.
  • Give customers information about products and service
  • Find leads and follow up

Skills/Attributes

  • Excellent communication and negotiation skills.
  • Self motivated and ability to take initiative
  • A team player
  • Flexibility and Adaptability
  • Experience using CRM tools such as sales Force, Mail Chimp etc.
  • Willing to learn new IT tools
  • IT Savvy
  • Previous marketing and customer service experience will be an asset.

Deadline: 31st March, 2020.

How to Apply
Interested and qualified candidates should send their CV to: career.temp@youngreaderslibrary.org.ng using the Job Title as the subject of the mail.

Note: We thank all candidates for their interest in this position however only those selected for an interview will be contacted.

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