IO Furniture Limited is a full-service interior design and manufacturing company characterized by our uncompromising quality and innovative design solutions. With innovation, functionality, and style at the heart and soul of our company, we deliver perfection consistently.
We are recruiting to fill the position below:
Job Title: Customer Service Representative
Location: Lagos
Job Summary
- To drive sales and achieve revenue targets by engaging both new and existing customers.
- To generate more business opportunities for the company by engaging with prospective clients and doing the same with present clients in order to secure repeat business and referrals.
- To develop and maintain an in-depth knowledge of the company’s products and services; and have the ability to engage and advise clients on their furniture requirements and to resolve any customer complaints.
- Demonstrate a proven ability to network to deliver business results.
Task Complexities:
- Greet and welcome customers to the showroom.
- Respond to Clients’ inquiries in a professional and knowledgeable manner.
- Identify business opportunities by identifying prospects, profiles them and identify appropriate product solutions for them.
- Sell products by establishing contact and developing relationships with prospects; recommending solutions.
- Maintain relationships with clients by providing support, information, and guidance.
- Make presentations to clients on the company’s product and services to facilitate the closure of sales.
- Obtain and articulate clients’ briefs and assist them in identifying the solution they require.
- Provide clients’ with weekly update on their project or order.
- Ensure that clients complaints are resolved on time
- Ensure that email and telephone inquiries are responded to promptly within 24 hours.
- Prepare accurate quotations, tenders and job orders.
- Daily showroom walkthrough to attach price tags to all items.
- Update departmental documentations regularly as assigned
- Update showroom stock movement records daily
- Prepare daily activity reports
Key Job Attributes
Generic:
- Oral and written communication skills
- Problem-solving, creativity
- Ability to Multitask
- Ability to work with a team
- Ability to work independently
- Ability to be proactive and deliver results
- Integrity / Discipline
- Excellent interpersonal skills
- Strong negotiation skills
Technical:
- Administrative Skills
- Project management Skills
- Sound knowledge of the Company’s products and services
- Proficiency in the Microsoft Package
- Good understanding of the use of Social Media
- Networking skills
Education & Experience
Education:
- First Degree from a recognized University
- MBA or M.Sc will provide an added advantage.
Experience:
- Minimum of 5 years’ experience in Customer service and sales-oriented role.
- Previous experience in a furniture company would be an added advantage.
Job Title: Sales Representative
Location: Lagos
Key Roles and Responsibilities
- Ensure every pre-assigned sales target is met each month.
- Organizing sales visits
- Demonstrating and presenting products
- Establishing new business
- Maintaining accurate records
- Attending trade exhibitions, conferences, and meetings
- Review sales performance
- Negotiating contracts and packages
- Approach customers as they enter the showroom, inquire about the type of furniture they want, make suggestions and show them around Manage the sales process and close every sale with potential customers.
- Politely respond to questions/inquires raised by customers, conduct suggestive selling so as to move multiple products, process the paperwork and arrange financing when needed. Maintain accurate and up to date records of customers who do not make a purchase and follow up as needed.
- Maintain a clean and organized appearance of the showroom by regularly dusting and arranging displays, putting up any point-of-sale information and tags accurately carry out physical inventory counts and assisting with orders.
- Constantly learn about new products and be able to explain specific features of various products to customers.
- Ensure maximum focus is given to excellent service and customer satisfaction.
- Process quotes and sales orders Assist in showroom set-up, design and presentation of products
- Convert visitors into lifelong clients by being able to deliver the timely follow-up, provide quality service, and ensure client satisfaction.
- Explain different customizable features to customers and show them how to maximize their features.
- Discuss warranties and replacement of parts.
- Conduct outbound lead follow-up calls to potential and existing customers via telephone and e-mail to sell products and services. Ensure pricing is correct and accurate. Notify sales supervisor of any after-sales issues with customers.
- Visit establishments to evaluate needs or to promote the product.
- Maintain customer records, using automated systems.
- Answer customers’ questions about furniture products, prices, availability, and accessories or credit terms.
- Contact new or existing customers to discuss how specific products or services can meet their needs.
- Emphasize furniture product features based on analyses of customers’ needs and on the technical knowledge of product capabilities and limitations.
- Assist customers in selecting products based on customer needs, product specifications.
- Prepare sales presentations or proposals to explain product specifications or applications.
- Complete expense reports, sales reports, or other paperwork on a weekly basis
- Verify that delivery schedules meet project deadlines.
- Identify prospective customers using business directories, leads from existing clients, participation in organizations, or trade show or conference attendance.
- Inform customers of estimated delivery schedules, service contracts, warranties, or other information pertaining to purchased products.
- Collaborate with colleagues to exchange information, such as selling strategies or marketing information.
- Advise customers on product usage to improve production.
- Provide feedback to product design teams so that products can be tailored to clients’ needs.
- Initiate sales campaigns to meet sales and production expectations.
- Aid customers in finding excellent matches for their needs.
- Negotiate prices within the company’s acceptable range for each furniture piece
Qualification
- A Degree in Marketing, Communications, Social Sciences or Business Administration.
- An MBA will be an added advantage
- Customer Relationship Management system
- Enterprise Resource Planning.
Experience:
- Minimum of 2-3 years of demonstrable experience in sales, marketing, merchandising or related field.
Skills & Competencies
Generic:
- Ability to Multitask
- Ability to work with a team
- Ability to work independently
- Ability to be proactive and deliver results
- Integrity/Discipline
- Excellent interpersonal skills
- Attention to details
- Possess analytic and problem-solving skills
- Proficiency in the use of Microsoft package
Technical:
- Excellent communication skills and evidence of building strong relationships
- Solid knowledge of digital technologies including those involving content management, web analytics, search engine marketing, email marketing, website usability
- Able to develop strong value propositions consistent with Customer needs
- Knowledge of the company’s product and services
- Ability to connect strategic thinking and planning with hands-on tactical execution.
Skills:
- Active Listening and speaking
- Persuasive skills
- Social Perceptiveness
- Critical Thinking
- Negotiation skills.
- Reading Comprehension
- Service Orientation
- Judgment and Decision Making
- Sales and Marketing
- Customer and Personnel Service
- Administration and Management.
Job Title: Sales & Marketing Manager
Location: Lagos
Job Summary
- Coordinate sales distribution by establishing sales territories, quotas, and goals and establish training programs for sales representatives.
- Analyze sales statistics gathered by staff to determine sales potential and inventory requirements and monitor the preferences of customers.
- Rigorously drive sales Target in order for revenue growth to be achieved
Task Complexities:
- Direct and coordinate activities involving sales of manufactured furniture products.
- Resolve customer complaints regarding sales and service.
- Review reports to project sales and determine profitability.
- Oversee local sales executives.
- Liaise with leadership to determine price schedules and discount rates.
- Prepare budgets and approve budget expenditures.
- Monitor customer preferences to determine focus of sales efforts.
- Liaise with human resource to plan and direct staffing, training, and performance evaluations to develop and control sales and service programs.
- Direct, coordinate, and review activities in sales and service with a view to add to the bottom line of the business.
- Confer or consult with department heads and the brand and communication consultant to plan advertising and to secure information on products and customer specifications.
- Confer with potential customers regarding products needs and advise customers on types of furniture products to purchase.
- Assess marketing potential of new store locations, considering statistics and expenditures.
- Visit franchised dealers to stimulate interest in establishment or expansion of sales and service outlets of an organization.
- Build and execute the Company’s marketing and communications plan.
- Develop, maintain and grow relationships with leaders in the Corporate, Real estate, Commercial, Hospitability and Public sector for the purpose of lead generation.
- Identify and develop new strategic opportunities for partnerships with Major stakeholders in the construction and property development sector of the economy for the purpose of marketing the company.
- Develop content for promotional materials, social media, newsletters and other campaign channels.
- Understand the company’s target market and ensure adequate communication to the target market.
- Categorize and report on trends specific to our industry and what will impact the business
- Maintain effective internal communications to ensure that all relevant company functions are kept informed of marketing objectives.
- Work closely with Sales Operations to ensure that revenue growth targets are achieved
- Contact regular and prospective customers to demonstrate products, explain product features, and solicit orders with the support of the interior designers.
- Recommend products to customers, based on customers’ needs and interests.
- Answer customers’ questions about products, prices, availability, product uses, and credit terms.
- Estimate or quote prices, credit or contract terms, warranties, and delivery dates.
- Consult with clients after sales to resolve problems and to provide ongoing support.
- Provide customers with product samples and catalogs.
- Identify prospective customers by using business directories, following leads from existing clients, participating in organizations and clubs, and attending trade shows and conferences.
- Monitor market conditions, product innovations, and competitors’ products, prices, and sales.
- Perform administrative duties, such as preparing sales budgets and reports, keeping sales records, and filing expense account reports.
- Obtain credit information about prospective customers.
- Train customers’ employees on the appropriate use of new Furniture.
- Liaise with Customer service to prepare quotations, job order forms.
- Negotiate details of contracts and payments.
- Negotiate with retail merchants to improve product exposure, such as shelf positioning and advertising.
- Liaise with the technical unit to plan, assemble, and stock product displays in retail stores, or make recommendations to retailers regarding product displays, promotional programs, and advertising.
- Check stock levels and reorder merchandise as necessary.
Required Qualification / Experience
- Degree in Marketing, Communications, Social Sciences or Business Administration.
- An MBA will be an added advantage
- Minimum of 5-7 years of demonstrable experience in sales, marketing , merchandising or related field
- 2-3 years’ experience in a supervisory role.
- Previous experience in a furniture company will be an added advantage.
Job Attributes
Generic:
- Ability to Multitask
- Ability to work with a team
- Ability to work independently
- Ability to be proactive and deliver results
- Integrity/Discipline
- Excellent interpersonal skills
- Attention to details
- Possess analytic and problem solving skills
- Proficiency in the Microsoft package
Skills:
- Active Listening and speaking
- Persuasion and negotiation skills
- Social Perceptiveness
- Critical Thinking and coordination.
- Judgment and Decision Making
Technical:
- Excellent communication skills and evidence of building strong relationships
- Solid knowledge of digital technologies including those involving content management, web analytics, search engine marketing, email marketing, website usability
- Ablility to develop strong value propositions consistent with Customer needs
- Knowledge of the company’s product and services
- Ability to connect strategic thinking and planning with hands – on tactical execution.
Deadline: 20th March, 2020.
Method of Application
Interested and qualified candidate should send their CV to: human.resources@iofurnitureltd.com using the Job Title as the subject of the email.
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