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Hospitality / Travel / Tourism

Ongoing Recruitment at Alan & Grant

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Alan & Grant – Our work is focused on creating innovative HR and Organizational Development Solutions aimed at Performance Improvement & Business Growth. We currently serve clients across various sectors of the Economy from locations in Jos, Port Harcourt and Lagos.

We are is recruiting to fill the position below:

Job Title: Operations Team Lead

Location: Port Harcourt – Rivers
Industry: Hospitality

Job Summary

  • The E-commerce Operations Team leader will report to the E-commerce Operations Manager, and will support key administrative and services related activities, and interface across multiple departments.
  • He/she will assist the manager in the planning, directing, and coordination of e-commerce support services, and will play a key role towards the growth of the department.

Roles & Responsibilities

  • Work with the Operations manager on issues relating to accounts, budgets, and expenditure
  •  Help manager plan, schedule, and promote office events, including meetings, conferences, interviews, orientations, and training sessions
  • Support new staff training efforts on operating the e-commerce platforms
  • Ensure prompt and optimal performance by delivery companies, work with the marketing team to optimize websites and other advert platforms
  • Help the Operations Manager identify and explore new customer groups also help the Operations Manager ensure products listed in all outlets maintain consistency of offering
  • Collate finance related data and disseminate to team to enable the completion of related tasks
  • Maintain a safe and secure work environment and develop personnel growth opportunities
  • Supervise team and ensure they respond to customer queries in line with standards set and agreed response times,  Help manager drive continuous improvement to customer service experience
  • Manage direct report performance, coach, develop policies, and enforce consequence management, policies, and procedures
  • Maintain a safe and secure work environment and develop personnel growth opportunities
  • Supervise operations of third-party vendors
  • Support team efforts to drive business impact wherever possible
  • Support the deployment of stock management tools and processes
  • Track and report fraudulent activities to line management
  • Support execution of operations and financial processes
  • Liaise with outlet CMOs and collate all LC data
  • Help manager improve ratio of customer service vs order confirmation emails
  • Supervise team and ensure they respond to customer queries in line with standards set and agreed response times
  • Help manager drive continuous improvement to customer service experience
  • Compile statistics relating to customer service performance, analyse data, identify key improvement areas, and generate required reports
  • Support special projects and track progress. Supervise special projects, organize and coordinate data sharing, plan, and schedule meetings, and monitor results
  • Improve program and service quality, devise new applications; update procedure and evaluate.

Requirements

  • Candidates with a Bachelor’s degree in Business Administration or related fields with a minimum of Second Class Upper
  • Advanced degrees such as a Master’s degree is highly desired and provides additional advantage
  • 4+ years of work experience, with experience in a similar position, tracking budget expenses, supervising e-commerce operations, engaging multiple stakeholders, supervising processes, coaching and mentoring, and promoting process improvement
  • Prior experience, and proven track record of training and motivating e-commerce teams
  • Excellent oral and written communication, time management, leadership and employee development skills working in a matrix reporting environment
  • Exceptional database management skills, with a strong background in all Microsoft Office programs: Word, Excel, PowerPoint and Outlook for business communications
  • Vendor management experience, and project and program management experience

 

How to Apply
Interested and qualified candidates should:
Click here to apply online

 

Job Title: Digital Marketing Executive

Location: Port Harcourt, Rivers
Industry: Hospitality

Job Summary

  • The Digital Marketing Executive will work closely with the Assistant General Manager E-commerce, to drive key digital sales and marketing related activities, will interface across multiple departments.
  • The Digital Marketing executive will plan, direct, and coordinate digital e-commerce sales and marketing activities, and will play a key role towards the growth of the company.

Duties and Responsibilities

  • Design and oversee all aspects of digital marketing e.g. online marketing database, email, and display advertising campaigns
  • Track and report the group’s e-commerce activities periodically
  • Drive exposure of product offerings across various BUs via App and loyalty cards
  • Conduct online surveys to determine and anticipate changes in customer demand patterns
  • Keep up to date with industry trends and conduct competitor social media research
  • Optimize websites and other advert platforms for e-commerce growth
  • Compile statistics relating to customer service performance, analyse data, identify key improvement areas, and generate required reports
  • Liaise with business units identify issues and work with business unit heads and deploy required changes
  • Manage website, App, and loyalty card downtime emergencies, and engage key vendors to ensure standards are met
  • Oversee payment issues, point redemption and allocation and chargeback queries, ensuring that losses are recovered as required
  • Work with accounts and management team to set budgets, monitor spending, and process payroll and other expenses
  • Plan, schedule, and promote office events, including meetings, conferences, interviews, orientations, and training sessions
  •  Manage against financial objectives, anticipate requirements, support budget preparation; manage expenditures; monitor costs and analyse variances
  • Build new and expand existing skills of line management
  • Maintain professional networks, facilitate development of technical knowledge, benchmark against professional standards; review professional publications; establish personal networks
  •  Maintain a safe and secure work environment and develop personnel growth opportunities
  • Proactively manage online crisis situations online
  • Ensure group online broadcast messages are in tandem with the group’s strategic intent and direction
  • Oversee special projects and track progress. Complete special projects, organize and coordinate data sharing, plan, and schedule meetings, and monitor results
  • Improve program and service quality, devise new applications; update procedures; and evaluate system results
  • Work with the marketing team to optimize websites and other advert platforms

Requirements

  • 5+ years of work experience, with experience in a similar position, designing and implementing digital marketing initiatives, leading digital marketing activities, managing multiple stakeholders, coaching and mentoring, communication processes, and promoting systems improvement, reporting
  • Bachelor’s degree in Marketing or from related fields with a minimum of Second Class Upper
  • Advanced degrees such as a Master’s degree is highly desired and provides an additional advantage
  • Prior experience, and proven track record of working in an e-commerce environment, budget management, and engaging with multiple internal and external stakeholders
  • Excellent oral and written communication, time management, leadership and employee development skills working in a matrix reporting environment, preferably within the oil and gas environment
  • Exceptional database management skills, with a strong background in all Microsoft Office programs: Word, Excel, PowerPoint and Outlook for business communications
  • Vendor management experience, project and program management experience, and community relations experience within the oil and gas

 

How to Apply
Interested and qualified candidates should:
Click here to apply online

 

Job Title: Production Manager

Location: Port Harcourt – Rivers
Industry: Hospitality
Job Type: Full time

Job Summary

  • The Production Manager will directly manage daily production and achievement of production target, Manage and coordinate activities of factory workers at the factory’s facility regarding ordering, receiving, issuing, re-working, packaging, and shipping materials, supplies, tools, equipment, and parts, for stockroom, warehouse, or production.

Roles & Responsibilities

  • Determines work procedures, prepares work schedules, and expedites workflow.
  • Works with other departments to coordinate production flow and timely processing of production items.
  • Ensures adherence to Safety policies and procedures, Standard Operating Procedures and Plant / Warehouse rules and regulations.
  • Coordinates training and cross training for all associates (new employees and existing team members)
  • Prepares and accurately completes required production reports and batch records.
  • Assess downtime issues and reassign subordinates appropriately, secures Maintenance and/or Engineering support as required.
  • Ensures security of products, building, and employees; responds to emergency situations appropriately.
  • Establish workflow practices that enhance speed and efficiency without compromising product safety or integrity.
  • Set production goals and communicate them to all personnel

Requirements

  • Minimum of BSc in Food Science or related field
  • Minimum of 5 years’ experience in confectionery production
  • Demonstrated trouble shooting ability, excellent attendance and safety record, strong work ethic.
  • Great business acumen with a problem solving abilities
  • Excellent verbal, written and interpersonal communication skills required
  • Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
  • Ability to write routine reports and correspondence and delegate and motivate employees
  • Ability to speak effectively before groups of customers or employees of organization.
  • Must be able to work independently under pressure in a fast-paced, team oriented, ever-changing manufacturing environment.
  • Self-Starter, high degree of personal integrity, must be able to multi-task, good team worker, quality and safety conscious.
  • Results driven, proactive, production and quality oriented.
  • Committed to hygiene, quality control management practices
  • Computer literate and proficient with Microsoft Office.

 

How to Apply
Interested and qualified candidates should:
Click here to apply online

 

Job Title: General Manager, Quick Service Restaurant

Location: Port Harcourt – Rivers
Industry: Catering
Job Type: Full time

Job Summary
The Ideal candidate will develop and implement the strategic plan for the QSR business in the most cost effective and time efficient manner.

Role & Responsibilities

  • Oversee the development and implementation of a strategic plan for the QSR business division.
  • Provide strategic guidance and oversight for the development and implementation of tactical and operational plans for all QSR outlets.
  • Oversee the development and implementation of a Standard Operating Procedures (SOP) manual to guide all activities in all outlets.
  • Ensure the establishment and implementation of standard QSR supply chain policies and procedures in line with leading practices.
  • Oversee the development and continuous update of a customer relationship management tool to prompt effective response to current and prospective customer needs.
  • Oversee and ensure full adherence to agreed recipe, menu/meal plans.
  • Conduct regular site visits and spot checks to all outlets to monitor and ensure full compliance with defined food safety, cleanliness and hygiene policies and procedures.
  • Ensure the timely and cost effective procurement and distribution of materials and equipment/tools between the central warehouse and all outlets.
  • Oversee the preparation of the QSR business unit’s annual budget and monitor its implementation.
  • Develop, implement and maintain necessary controls.
  • Work with Finance/Accounts unit to ensure required measures are put in place to facilitate prompt payment to vendors for supply of materials.

Requirements

  • A first degree in Food Science & Technology, Catering or Food Engineering.
  • A post graduate degree and relevant certifications in Hotel Administration/Management or any related degree from a reputable university.
  • Minimum of fifteen (15) years relevant work experience of which at least five (5) years must have been at a senior management level within a corporate catering/foods services division.
  • Fluency in English is essential, with superior oral and written communication skills

 

How to Apply
Interested and qualified candidates should:
Click here to apply online

 

Job Title: General Manager, Industrial Catering

Location: Port Harcourt, Rivers
Industry: Catering

Job Summary

  • The Ideal candidate will manage the general operations, to develop and implement strategic plan for the Industrial Catering business in the most cost effective and time efficient manner and lead, inspire and motivate employees within the business to deliver the strategic objectives.
  • Candidates must have proven success in an existing catering business

Roles & Responsibilities

  • Oversee the development and implementation of a strategic plan for the Industrial Catering (IC) business.
  • Provide strategic guidance and oversight for the development and implementation of tactical and operational plans at the ICB (Industrial Catering Base) and all locations.
  • Provide overall direction in ensuring cost effective execution of all Industrial Catering contractual agreements throughout the defined/contracted periods.
  • Oversee the development and implementation of an Industrial Catering Standard.
  • Operating Procedures (SOP) manual to guide all catering and housekeeping activities at the Base and all the other locations.
  • Ensure the establishment and implementation of standard Industrial Catering supply chain policies and procedures in line with leading practices.
  • Engage in effective and thorough market research and data gathering on prospective clients (current and planned facilities) particularly those in the Oil and Gas industry, competitor’s product/service/pricing/marketing methods and report timely to the ED of Operations.
  • Develop, articulate and implement marketing and business development strategies for the Offshore Catering division.
  • Engage prospective clients and non-advertised contracts through regular visits to current and proposed facilities, cold calls, presentations and other personal selling methods.
  • Oversee the development and timely submission of technical and commercial proposals for advertised bids.
  • Oversee the development and continuous update of a customer relationship management tool to prompt effective response to current and prospective customer needs.
  • Oversee the development of client-specific menu plans in line with client specifications and needs and also ensure full adherence to agreed menu/meal plans.
  • Ensure prompt follow-through and resolution of all clients’ catering and housekeeping complaints and escalate to the ED of Operations where appropriate.
  • Conduct regular site visits and spot checks to all locations to monitor and ensure full compliance with defined food safety, cleanliness and hygiene policies and procedures.
  • Ensure the timely and cost effective procurement and distribution of Industrial Catering materials and equipment/tools between the central warehouse and the clients’ locations.
  • Oversee the preparation of the Industrial Catering business unit’s annual budget and monitor its implementation.
  • Review and authorize key expenditures/transactions for the division in line with approved financial authority limits.
  • Develop, implement and maintain necessary controls.
  • Work with Finance/Accounts unit to ensure required measures are put in place to facilitate prompt payment by Clients.

Requirements

  • A first degree in Food Science & Technology, Catering or Food Engineering.
  • A post graduate degree and relevant certifications in Hotel Administration/Management or any related degree from a reputable university.
  • Minimum of fifteen (15) years relevant work experience of which at least five (5) years must have been at a senior management level within a corporate catering/foods services division.
  • Fluency in English is essential, with superior oral and written communication skills
  • In-depth understanding of the industrial/corporate catering and hospitality industries, including key players, key trends, growth drives, current issues and innovative solutions.
  • Understanding and awareness of general technical issues involved in the service industry, particularly for services involving food preparation, catering and housekeeping.
  • Strong appreciation of market research, market intelligence, industry analysis, customer segmentation and business planning techniques.
  • Good understanding of the Nigerian Local Content Act.
  • High level of adherence to food safety and hygiene, catering and domestic standards.
  • Very strong ability to develop diverse (local and international) recipes and menus, taking into consideration such factors as seasonal availability of ingredients and client size.
  • Very good knowledge and practical understanding of food garnishing and presentation
  • Excellent appreciation and working knowledge of Microsoft Office and other applicable tools.

 

How to Apply
Interested and qualified candidates should:
Click here to apply online



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