Health N Wealth Services is currently recruiting suitably qualified candidate to fill the vacant position below:
Job Title: Customer Service Officer
Location: Oyo
Job Description
- The target is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction.
Requirements
- Proven customer support experience or experience as a client service representative
- Track record of over-achieving quota
- Customer orientation and ability to adapt/respond to different types of characters
- Excellent communication and presentation skills
- Ability to multi-task, prioritize, and manage time effectively
- High school degree
- Strong phone contact handling skills and active listening
- Familiarity with CRM systems and practices
Responsibilities
Customer Service Responsibilities list:
- Manage large amounts of incoming calls
- Generate sales leads
- Identify and assess customers’ needs to achieve satisfaction
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
- Keep records of customer interactions, process customer accounts and file documents
- Follow communication procedures, guidelines and policies
- Take the extra mile to engage customers
- Build sustainable relationships and trust with customer accounts through open and interactive communication
- Provide accurate, valid and complete information by using the right methods/tools
- Meet personal/customer service team sales targets and call handling quotas
How to Apply
Interested and qualified candidates should send their Applications to: ebonhorjohn@gmail.com using the “Job title” as subject of the email.
Application Deadline 19th May, 2020.
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