Tezza Business Solutions Limited, is a leading Software Quality Assurance and Testing multinational with a regional office in Lagos, Nigeria. We are a Software Quality Assurance and Testing Services provider. Our primary goal is to be the “go to” Quality Assurance & Software Testing company in East and West Africa while developing offshore resources to fill test automation positions (and other hard to find software testing capabilities) in the North America and European markets.
We are recruiting to fill the position below:
Job Title: Technical Support Officer
Location: Lagos
Duties & Responsibilities
- Filters Help Desk calls and provides basic support and troubleshooting, such as password resets, printer configurations, break/fix instructions, ticket routing and escalation to Level 2 and Level 3 support.
- Provide technical support to business users both remotely and face to face.
- Maintenance and support of central hardware, operating systems and utilities.
- Administer installations, including setting up new systems/hardware and promptly installing updates
- Support of the following would be highly desirable: Email Systems (Exchange), Windows 2008 Server Systems and Active Directory Account Administration.
- Troubleshooting and resolution of issues relating to business applications
- Installing/configuring new computers/telephones
- Troubleshooting IT equipment – printers, scanners etc
- Log all IT incidents and service requests to ensuring a timely resolution
- Perform SOD and EOD duties
- Assist with the Installation, configuring, and support of the LAN and WAN and Internet systems
- Maintain network equipment, servers and users hardware and software
- Maintain effective relationships with vendors, consultants, and service providers
- Assist in software resting of new releases, proactively escalating issues
- Competence in PC network security issues, including virus protection and prevention
- Assist in the management of IT Assets
- Deliver outstanding customer service by responding to and efficiently resolving client issues and request
Requirements
Experience:
- 1 to 3 years cognate experience in financial services/service oriented industry
Education:
- First degree in Computer Science / Engineering
- ITIL Certified (added advantage)
Key Competency Requirements:
- Network (voice & data) Cabling
- LAN & WAN technologies
- Microsoft suite- Exchange, SharePoint,
- Virtualization knowledge
- Operating system installation & configuration
- Troubleshooting and fixing Network cabling
- Configuring network devices
- PABX configuration and troubleshooting
- BES Server/Mobile device Administration
- MIS reporting
- Some development experience
- Cross-funtional
- PC/LAN & Support Services
Skill/Competencies:
- Ability to solve complex problems on own initiative
- Ability to work independently and as a SPOC/ PM
- Strong written and oral skills, plus interpersonal skills
- Sound client service skills with proactive and creative approach
- Demonstrate working knowledge of Windows O/S and PC hardware as well a broad understanding of IP communication and technologies
- Understanding of business processes and workflows
How to Apply
Interested and qualified candidates should:
Click here to apply online
Job Title: System Admin Intern
Location: Lagos
Job Duties
- Install and configure software and hardware
- Manage network servers and technology tools
- Set up accounts and workstations
- Monitor performance and maintain systems according to requirements
- Troubleshoot issues and outages
- Ensure security through access controls, backups and firewalls
- Upgrade systems with new releases and models
- Develop expertise to train staff on new technologies
- Build an internal wiki with technical documentation, manuals and IT policies
- Your goal will be to ensure that our technology infrastructure runs smoothly and efficiently.
Requirements
Experience:
- 6months to 2 years cognate hands on experience in financial services/service oriented industry
Education:
- First degree in Computer Science / Engineering
Required Knowledge:
- Network (voice & data) Cabling
- LAN & WAN technologies
- Microsoft suite- Exchange, SharePoint,
- Virtualization knowledge
- Operating system installation & configuration
- Troubleshooting and fixing Network cabling
- Configuring network devices
How to Apply
Interested and qualified candidates should:
Click here to apply online
Job Title: Help Desk Manager
Location: Lagos
Duties & Responsibilities
- Supervises the Help Desk team and leads them to deliver an exceptional service
- Troubleshooting and resolution of issues relating to business applications
- Installing/configuring new computers/telephones
- Troubleshooting IT equipment – printers, scanners etc
- Log all IT incidents and service requests to ensuring a timely resolution
- Ensures that SOD and EOD duties are performed.
- Deliver outstanding customer service by responding to and efficiently resolving client issues and request
- Manage the help desk team and evaluate performance
- Ensure customer service is timely and accurate on a daily basis
- Recruit, train and support help desk representatives and technicians
- Set specific customer service standards
- Contribute to improving customer support by actively responding to queries and handling complaints
- Establish best practices through the entire technical support process
- Follow up with customers to identify areas of improvement
- Develop daily, weekly and monthly reports on help desk team’s productivity
- Provide customer feedback to the appropriate internal teams, like product developers
- Maintain effective relationships with vendors, consultants, and service providers
- Assist in software resting of new releases, proactively escalating issues
- Competence in PC network security issues, including virus protection and prevention
- Assist in the management of IT Assets
Requirements
Experience:
- 3 or more years cognate experience in financial services/service oriented industry.
- Proven work experience as a Help desk manager
- Hands-on experience with help desk and remote control software
- Solid technical background with an ability to give instructions to a non-technical audience
- Customer-service oriented with a problem-solving attitude
- Excellent written and verbal communications skills
- Team management skills
Education
- B.Sc degree in Computer Science, Information Technology or relevant field
- ITIL Certified (added advantage)
Key Competency Requirements:
- Network (voice & data) Cabling
- LAN & WAN technologies
- Microsoft suite- Exchange, SharePoint,
- Virtualization knowledge
- Operating system installation & configuration
- Troubleshooting and fixing Network cabling
- Configuring network devices
- PABX configuration and troubleshooting
- BES Server/Mobile device Administration
- MIS reporting
- Some development experience
- Cross-funtional
- PC/LAN & Support Services
Skill/Competencies:
- Ability to solve complex problems on own initiative
- Ability to work independently and as a SPOC/ PM
- Strong written and oral skills, plus interpersonal skills
- Sound client service skills with proactive and creative approach
- Demonstrate working knowledge of Windows O/S and PC hardware as well a broad understanding of IP
- communication and technologies
- Understanding of business processes and workflows
How to Apply
Interested and qualified candidates should:
Click here to apply online
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