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IT and Telecoms

Vacancies at Tek Experts

Tek Experts provides the services of a uniquely passionate and expert workforce that takes intense pride in helping companies manage their business operations. We care about the work we do, the companies we partner with and the customers they serve.

We are recruiting to fill the position below:

Job Title: e-learning Content Developer

Location: Lagos

Job Descriptions

  • Are you an innovative Learning and Development professional looking for a rapidly growing company to take your career to the next level? Do you want flexibility and autonomy to create extraordinary training material? Do you like working with different global teams?
  • Tek Experts provides business and IT outsourcing services, and we take intense pride in helping companies handle their business operations.
  • We are hiring a Digital Learning Content Developer. You will thrive in a pro-active, detail-oriented, and fast-paced environment. As an innovative learning professional, you can create engaging large-scale programs and this role requires learner-centered design using modern learning design and technologies.

Duties & Responsibilities

  • Work with Program Manager, instructional designers and SMEs to synthesize content and produce digital and live learning experiences that support course objectives.
  • Develop performance-based learning objectives and ensure learning assets are designed and to achieve those objectives through effective design practices, testing, and other UX best practices.
  • Develop learning assets including video animations, interactive interfaces, simulations, screencasts, infographics, and other digital or non-digital training resources.
  • Work with program instructors to pilot new course content and ensure it is ready for large scale implementation.

Requirements

  • Bachelor’s degree and a minimum 2 years of instructional design experience or technical writing
  • Experience with Learning ecosystem technologies such as elearning content authoring tools (Adobe Captivate, Articulate Storyline, Elucidat, etc.), and screencasts (Screenflow or Camtasia), video tools
  • Knowledge of different elearning formats and ability to recommend the best approach based each situation (.MP4, SCORM or xAPI)
  • Background in adult learning and instructional design; additional familiarity with design thinking, UX, and/or video production preferred

 

How to Apply
Interested and qualified candidate should:
Click here to apply online

 

Job Title: Software Support Engineer- Dynamics ERP

Location: Lagos

Job Description

  • Are you a natural problem solver looking for an organization where your career can develop rapidly within a short time frame?
  • Do you want to gain global experience and get extensive training on high-end software products and solutions?
  • Do you take pride in delivering great customer service?
  • Tek-Experts provides business and IT outsourcing services, and we take intense pride in helping companies handle their business operations. Due to expansion we are looking to add to our team of software support engineers.
  • As a customer facing support engineer your role will be to provide phone and email based technical support to corporate customers while ensuring ticket resolution and customer satisfaction.

Duties & Responsibilities

  • Provide Dynamics 365 Finance and Operations support for users via phone and email.
  • Follow best practices and processes to deliver top-notch customer satisfaction
  • Field incoming problems from end-users to resolve application, hardware and Provide Dynamics 365 Finance and Operations software issues;
  • Prioritize, schedule, and administer all instances where enhancements and defect resolution are required
  • Communicate Dynamics 365 Finance and Operations application problems and issues to key stakeholders, including management, development teams, end-users, and unit leaders;
  • Ensure all IT and Dynamics 365 Finance and Operations support requests are dealt with in an efficient and timely manner;
  • Accurately maintain logs and documentation related to Service Requests gotten from customers.
  • Participate in the Dynamics 365 Finance and Operations applications training programs and individual classes;
  • Assist in creating end-user documentation, instructions, procedures, and processes
  • All other duties as assigned

Job Requirements

  • Bachelor’s Degree in Information Technology or related education from technical institute is a plus.
  • Microsoft SQL Server Administration
  • Windows Server Administration
  • Microsoft Azure Virtual Machine Management
  • Microsoft Office 365 Knowledge
  • Azure Active directory
  • Must be able to read, write and speak English fluently to be considered for this role
  • Excellent verbal, interpersonal and written skills required to communicate with users.
  • 2+ years of experience in a technical support environment.
  • Experience with Microsoft Dynamics AX, NAV or Any Other ERP Solution would be an asset.
  • Can work a shift-based job.

 

How to Apply
Interested and qualified candidates should:
Click here to apply online

 

Job Title: Software Support Engineer – Dynamics CRM

Location: Lagos

Job Descriptions

  • Are you a natural problem solver looking for an organization where your career can develop rapidly within a short time frame?
  • Do you want to gain global experience and get extensive training on high-end software products and solutions?
  • Do you take pride in delivering great customer service?
  • Tek-Experts provides business and IT outsourcing services, and we take intense pride in helping companies handle their business operations. Due to expansion we are looking to add to our team of software support engineers.

Duties & Responsibilities

  • Act as the primary technical contact, deliver advanced technical troubleshooting and problem-solving solutions for corporate customers including, issues escalated to the highest level of management
  • Collaborate with subject matter experts and escalation managers when additional support is needed
  • Manage critical issues by setting customer expectations, devise and implement action plans and professionally communicate to all parties involved
  • Seeks supplemental training to improve performance and develop specialization.

Requirements

  • Up to 2 years’ experience in technical or customer support
  • Strong researching, problem solving and troubleshooting skills
  • Adaptability to work independently and part of a team bringing in experts when needed
  • Excellent customer service skills
  • Passion for technology and learning
  • Some exposure with cloud technologies and interest CRM or Microsoft Dynamics
  • Ability to communicate and interact effectively, in a professional manner with technical & non-technical staff (both verbal & written)
  • Ability to quickly adapt to technology and/or application changes and business delivery priorities

 

How to Apply
Interested and qualified candidates should:
Click here to apply online

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