SIMS Nigeria Limited – We specialize in the assembly, distribution and sales of consumer electronics from major brands such as – Samsung, Panasonic, Royal, Skyworth, Electrolux, Bosch, Philips and Powermatic.
Our business started out in 1987 and since then we have grown to be a market leader in the home appliances & consumer electronics market in Nigeria. We operate a number of branches that cut across most of Nigeria’s geopolitical zones in major cities such as Lagos, Port-Harcourt, Abuja, Onitsha, Enugu, Uyo and Kano.
We are recruiting to fill the position below:
Job Title: E-Commerce Officer
Location: Lagos
Details
- The ideal candidate must be analytical, proactive and result-oriented. In addition, he must be trustworthy and accountable.
Core Responsibilities
- Responsible for back-end website maintenance.
- Responsible for website prices updating.
- Responsible for website design.
- Responsible for customer service viaonline chat, email and phone calls
- Responsible for social media management.
- Responsiblle for routine website evaluation.
- Responsible for overseeing graphic design for website and social media channels.
- Responsible for product description for brands on the SIMS website and Royal website.
- Responsible for driving on/website sales.
- Responsible for price and product update of 3rd party SIMS E-commerce shops, e.g GT Market hub, Jumia.
- Responsible for product photography at SIMS showrooms.
Requirements / Qualification
- B.Sc degree.
- 3 years experience
- Ability to communicate on-line.
- Ability to design.
- Ability to test, collate and analyse data.
- Marketing automation skill.
- E-mail marketing skill.
- Organizational skill
- Proficient in microsoft suites-MS word, Excel & Powerpoint
- 30-38 years.
How to Apply
Interested and qualified candidates should:
Click here to apply online
Job Title: Service Executive (Management Information System)
Location: Ikeja, Lagos
Core Responsibilities
- Support NSM on day to day operational activities-report sharing and follow up with SVCs.
- Support NSM for approvals and customer data base management.
- Report compilations-KPI Performance/Supply spare parts status/safety stock, etc.
- Responsible for follow up with SVC email & social media escalation closures.
- Responsible for cannibalization/replacement/local purchase document verification.
- Responsible for maintenance of trade issue database & tracking.
- Responsible for performance reports of service KPI on daily, monthly, quarterly, half-yearly and yearly basis.
- Work effectively as part of a team to achieve individual, team and organizational objectives.
Key Responsibility Areas:
- Operational Support to NSM.
- Performance reports of service KPIs on daily, monthly, quaterly, half yearly and yearly basis.
- Daily dashboard of DWR.
- Cannibalization/replacement verifications.
- Providing strong reporting and analytical information support to service team.
- Generating both periodic and ad hoc reports as needed.
Requirements
- Bachelor’s Degree or equivalent
- Minimum of 5 years experience in MIS data management-Customer service Department.
- Proficiency in the use of Microsoft office applications Ц MS Excel, Word and Powerpoint.
- Strong analytical, numerical data management skill.
- Should have ability to work with team and have time management and organizational skill.
- Should be result oriented and have immaculate credentials of honesty and integrity.
- Proficient in verbal and written communication skills.
- Proficient in reporting and data management of service operations
- Customer relationship management
- 30-35 years
- The ideal candidate must be analytical, proactive and result-oriented. In addition, he must be trustworthy and accountable.
How to Apply
Interested and qualified candidates should:
Click here to apply online
Job Title: Service Centre Supervisor
Location: Victoria Island, Lagos
Job Description
- The ideal candidate should be analytical and must possess good technical service, supervisory, customer handling & inter-personal skills. In addition, he/she must be trustworthy and accountable.
Core Responsibility
- Oversea daily operational activities on pending jobs.
- Allocation of jobs to the technicians and monitoring of same.
- Review of daily working report with team and taking corrective measures.
- Cordination with spareparts officer for raising the parts orders & tracking.
- Ensuring achieving of KPI (TAT/CSAT/LTP/Engr. productivity/DWR Accuracy, etc.
- Ensure quality service delivery with minimum repeate repair.
- Reduction of customer escalations.
- Daily monitoring of technician productivity.
- Weekly budget preparation for service operations & approval from service manager.
- Preparation of sparepart failure report and sharing same to service manager.
- Responsible for checking local repair possibilities for PNA cases, sharing the repair quotations to service manager for approval.
- Ensuring adequate spares availability at the SVCs (Safety stock planning and execution).
- Generating and achieving out warranty income targets (Reduction in third party repairs installations).
- Monitoring and completion of AMCs (Annual Maintenance Contract).
- Responsible for improving service centre hygiene and compliance to service standards (Job cards, processes, policies).
- Participating in monthly/quarterly spareparts counting and labelling activity.
- Ensuring service cost reduction through proper inventory control method.
- Technical skill monitoring and productivity improvement.
- Arranging training to front, backend and field force team.
- Retail visit for service feedback and working on improvement areas for channel delight.
Required Experience/Qualifications/Skills
- Minimum of HND / B.Sc. in Electrical / Electronics Engineering or any other relevant discipline.
- Minimum of 8-10 years Technical Service/Maintenance experience in a Sales driven organisation
- Good knowledge of a recognized ERP package
- Ability to think outside box
- Leadership skill
- Attention to details
- Communication skill
- Customer relationship management.
- Knowledge of microsoft suite-Excel, word & Powerpoint.
- 35-40 years old
- The ideal candidate should be analytical and must possess good technical service, supervisory, customer handling & inter-personal skills. In addition, he/she must be trustworthy and accountable.
Deadline: 13th August, 2020.
How to Apply
Interested and qualified candidates should:
Click here to apply online
Leave a Reply