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IT and Telecoms

Customer / Business Support Officer at EazyBiz Nigeria

EazyBiz provides solutions that enable Small and Medium scale enterprises increase profits and be more efficient. We offer payment solutions and business automation tools that make business more fun.

We are recruiting to fill the position below:

Job Title: Customer / Business Support Officer
Location:
Lagos

Job Requirements

  • Must live around the Ajah / Lekki Axis
  • Must be articulate Able to respond to emails fluently
  • Excellent communication and presentation skills
  • Ability to multi-task, prioritize, and manage time effectively
  • HND, OND or B.Sc qualification.
  • Good comprehension / Analytical skills
  • Computer Literate, must have knowledge of using the web browser, Microsoft word and excel
  • Strong phone contact handling skills and active listening
  • Familiarity with CRM systems and practices
  • Customer orientation and ability to adapt/respond to different types of characters

Job Responsibilities

  • Receive incoming calls / emails and provide information / solutions for customers
  • Provide accurate, valid and complete information by using the right methods/tools
  • Keep records of customer interactions, process customer accounts and file documents
  • Follow communication procedures, guidelines and policies
  • Take the extra mile to engage customers
  • Resolve product or service problems by clarifying the customer’s complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem
  • Build sustainable relationships and trust with customer accounts through open and interactive communication

Salary
N40,000 / N50,000 monthly (revised pay in 3months).

How to Apply
Interested and qualified candidates should send their CV to: careers@eazybiz.ng using the Job Title as the subject of the mail

 

Application Deadline  17th July, 2020.

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