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Retail / Sales

Customer Relations Officer at Hartleys Supermarket and Stores

Hartleys Supermarket and Stores – We deliver the ultimate shopping experience to our community by offering a wide variety of the freshest and quality products, with exceptional service.

We are recruiting to fill the position below:

Job Title: Customer Relations Officer

Location: Lagos

Job Description

  • Hartleys Supermarket and Stores is currently seeking Customer Relationship Officers to join our Contact Center
  • You will be focusing on direct customer servicing via telephone and taking ownership of each inquiries/complaints with proper follow up, actions to ensure resolution does reaching customer satisfaction.а

The primary responsibility of the role includes:

  • Service customers over the phone and practice telephone courtesies at all times.
  • Practicing quality in all aspects of the job to ensure customer satisfaction.
  • Ensure good customer retention by providing excellent and professional services.
  • Consistently cross-sell and upsell group’s financial products and services during customer interaction.

Requirements
The successful candidate should be able to demonstrate the following selection criteria:

  • Minimum of a Diploma / Degree Holder, SPM / STPM with relevant work experience.
  • Highly motivated, matured and committed individual.
  • Resourceful, proactive and able to work independently to produce high quality technical or professional work.а
  • Getting results through personal proficiency.
  • Basic PC knowledge, with the ability to quickly adapt to new software applications.
  • 1 to 3 years experience of relevant working experience as Executive, Customer Relationship.
  • Solid phone selling with excellent oral communication, interpersonal, and active listening skills.
  • Acceptable level of written English.
  • Fast learner and able to adopt a stressful environment and fast-moving аwork atmosphere.

Deadline: 10th July, 2020.

How to Apply
Interested and qualified candidates should send their CV to: recruitment@hartleysmarket.com using “CRO” as the subject of the mail.

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