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Business and Finance

Customer Support Agent in a Financial Technology Company

JK Recruiter – Our client, a Financial Technology Company is recruiting to fill the position below:

Job Title: Customer Support Agent

Location: Lagos

Job Description

  • We are urgently in need of a Customer Support to offer support to financial products and services
  • We are urgently in need for a Customer Support Agent who would be responsible for providing helpdesk support and customer service on company product offerings; responds to enquiries and resolve customer complaints and provide feedback from customers about products.

Qualifications

  • ND / HND / BSc in any discipline
  • Computer Science Background
  • Related Experience.

Core Responsibilities

  • Provision of first level helpdesk support for product offerings
  • Receive, document and resolve clients/subscribers complaints.
  • Escalate clients / subscribers complaints as applicable to support or help desk.
  • Telephone and e-mail marketing of product features and enhancements to clients / subscribers.
  • Maintain appropriate logs of operational activities.
  • Professional management of Incoming and Outgoing correspondence via telephone & Post mail
  • Professional reception & attendance to guest & visitors.
  • Collate and provide a report to appropriate unit
  • Managing and maintaining good client relationship in ensuring a healthy customer experience, ensuring escalated customers’ complaints, issues or challenges are amicably resolved.

Deadline: 1st August, 2020.

How to Apply
Interested and qualified candidates should send their CV to:¬†jkrecruiter305@gmail.com¬†using the “Job Title” as subject of the email.

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