New Vacancies at IO Furniture Limited

IO Furniture Limited is a full-service interior design and manufacturing company characterized by our uncompromising quality and innovative design solutions. With innovation, functionality, and style at the heart and soul of our company, we deliver perfection consistently.

We are recruiting to fill the position below:

Job Title: Sales / Customer Service Manager

Location: Lagos

Job Summary

  • Strategic business development through effective customer service management
  • Inventory management and retail coordination
  • Revenue generation – Rigorously drive sales target.

Core Working Relationships:

  • Clients and Walk in customers
  • Technical Team
  • Logistics and Procurement Team
  • Account Team
  • Marketing.

Task Complexities

  • Building and executing sales strategies to meet set target
  • Analysis, interpretation and forecasting of general business periodicals, sales figures
  • Preparation of reports, building business correspondence, and procedure manuals as it applies
  • Overall supervision of all daily operations to ensure adequate staffing for effectiveness and efficiency at all times.
  • Identifying capacity development needs of customer service team and working with Human Resources to provide trainings
  • Close monitoring of daily workflow of the customer service team and adjust tasks as necessary to achieve desired objectives
  • Ensuring effective execution of systematic inventory management process
  • Forecast sales figures and inventory requirements
  • Carry out periodic inventory analysis for using the analysis coupled with sales figures to determine the optimal stock levels.
  • Communicate inventory management and quality assurance issues through appropriate channels immediately
  • Drive excellent customer service delivery to ensure that all customer complaints or related issues are addressed promptly
  • Ensure minimum escalations from customer interaction on projects and walk in customers
  • Conduct periodic customer satisfaction survey to establish improvement lines
  • Coordinate the daily preparation of activity reports on the following; Sales closure, number of unconfirmed orders converted to sales, growth of customers’ database, walk-in clients: Prioritized and segmented by order value, number of online enquiries received and attended to, customer complaints received and resolved daily
  • Visit clients’ sites as may be required (before commencement of project, during installation and after installation for resolution and sign off)
  • Primary point of contact for clients from design and project execution to attending to client meetings and making presentation as may be required.
  • Monitor and remain current on industry trends, market activities, and competitors
  • Push sales of furniture products by establishing contact and developing relationships with prospects
  • Maintain relationships with clients by providing support, information, and guidance.
  • Make presentations to clients on the company’s product and services to facilitate the closure of sales
  • Drive the organization’s Net Promoter Score (NPS) and ensure existing clients recommend to others
  • Implement a culture of First Call resolution across the department
  • Identify new markets by creating new opportunities using demographics and psychographics. Leverage other sectors in creating promos etc.
  • Ensure timely Delivery and confirmation processes with transparency and simplicity
  • Support great customer experience and tools for engagement/culture audit – support must be available to customers across multiple channels in a timely manner
  • Obtain and articulate clients; brief and assist them in identifying the solution they require.
  • Ensure that clients’ are provided with weekly updates on their project or order
  • Ensure that clients’ complaints are resolved on time
  • Ensure that email and telephone enquiries are responded to promptly within 24 hours
  • Ensure that quotations, tenders and job orders are accurately compiled before sending to the clients.
  • Daily showroom walk through to ensure all is in place
  • Coordinate the update of departmental documentations regularly as assigned

Requirements
Education:

  • A Degree in Marketing Communications, Social Sciences or Business Administration.
  • An MBA will be an added advantage.

Experience:

  • Minimum of 5 years experience in a Customer service and sales oriented role.
  • 4 years experience in a supervisory role.

Job Knowledge:

  • Sales and Marketing – Knowledge of principles and methods for showing, promoting, and selling products or services. This includes marketing strategy and tactics, product demonstration, sales techniques, and sales control systems.
  • Customer Service – Knowledge of principles and processes for providing customer service. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
  • Administration and Management – Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modelling, leadership technique, production methods, and coordination of people and resources.

Key Job Attributes:
Generic:

  • The ability to Multitask
  • The ability to work with a team
  • Ability to work independently
  • Ability to be proactive and deliver results
  • Integrity/Discipline
  • Excellent interpersonal skills
  • Attention to details
  • Possess analytic and problem solving skills
  • Proficiency in the Microsoft package

Skills:

  • Effective Communication
  • Persuasion skills
  • Social Perceptiveness
  • Critical Thinking
  • Negotiation Skills
  • Service Orientation
  • Active Learning
  • Coordination skills
  • Good Judgment and Decision Making
  • Performance Monitoring.

Technical:

  • Excellent communication skills and evidence of building strong relationships
  • Solid knowledge of digital technologies including those involving content management, web analytics, search engine marketing, email marketing, website usability
  • Able to develop strong value propositions consistent with Customer needs
  • Knowledge of the company’s product and services
  • Ability to connect strategic thinking and planning with hands – on tactical execution
  • Project Management Skills
  • Excellent Presentation skills
  • Must be Social Media savvy
  • Networking skills.

Job Title: Furniture & Interior Design Accessories Merchandiser

Location: Lagos

Job Summary

  • Efficiently manage all buying decisions for products while liaising with stakeholders and suppliers to maximize resources i.e. much money should be spent, how many lines should be bought, and in what quantities.
  • Strategically set prices to maximize profits and manage the performance of ranges, planning promotions and mark-up/downs as necessary.

Task Complexities

  • Planning product ranges and preparing sales and stock plans in conjunction with buyers
  • Liaising with all buyers and suppliers
  • Maintaining a comprehensive library of IO inventory data
  • Working closely with customer service team to decide how products should be displayed to maximize sales
  • Forecasting profits and sales, and optimizing the sales volume and profitability of designated product areas
  • Planning budgets and presenting sales forecasts and figures for any new ranges
  • Controlling stock levels based on forecasts for
  • Analyzing every aspect of bestsellers (for example, the bestselling price points, colors or styles) and ensuring that they reach their full potential
  • Compiling and analyzing competitors’ performance for management decision
  • Monitoring slow sellers and taking action to reduce prices or set promotions as necessary
  • Gathering information on customers’ reactions to products- Customer feedback
  • Analyzing the previous season’s sales and reporting on the current season’s lines
  • Accompanying buyers on visits where applicable to manufacturers locations
  • Meeting with suppliers and managing the distribution of stock, by negotiating cost prices, ordering stock, agreeing timescales and delivery dates and completing the necessary paperwork.

Qualifications
Education:

  • A degree in Social Sciences or Business Administration.

Experience:

  • Minimum of 5 years of demonstrable experience in a merchandising role.

Key Job Attributes:

  • Strong analytical and numerical skills to work out budgets and understand sales figures
  • Attention to details and being meticulous
  • Ability to work under pressure in a dynamic environment and to quickly identify problems and recommend solutions
  • Sound decision-making skills and the ability to plan and prioritize
  • Excellent communication and negotiation skills
  • Capability to work well as part of a team and to build and maintain effective working relationships with a range of people
  • Strong commercial acumen and the ability develop strong value propositions consistent with Customer needs
  • Computer literacy
  • Creativity
  • Self-confidence
  • Sound knowledge of the company’s product range.

Job Title: Chief Commercial Officer

Location: Lagos
Reporting Line: Managing Director

Key Job Summary

  • Rigorously drive revenue generation by coordinating all sales and projects activities
  • Lead and manage IO Furniture’s commercial and partnership strategy and performance. Accountable for all commercial revenue with the key objective to optimize commercial profitability to maximize the organization’s full commercial potential.
  • Develop short, mid and long term strategic commercial plans, including strategies for partnership development, innovative revenue streams, brand/marketing plans and communications plan which are aligned to achieving the organization’s Playing-to-Win strategy

Core Working Relationships:

  • Clients
  • Stakeholders (Management and Finance team)
  • Customer service and Interior design team
  • Production Operations

Key Result Areas
Strategic Commercial Leadership:

  • Develop and implement strategic commercial plans in line with the business’ overall objectives and take full accountability for all commercial operations and financial objectives.
  • Set the strategic framework for successful commercial performance which broadens the product portfolio and identifies new and innovative commercial revenue streams.
  • Review and re-shape the organization’s understanding of its products, commercial strategy, and marketing activity to respond to changes in the market to effectively engage with diverse targeted IO Furniture consumers.
  • Oversee all major marketing, promotion, media relations, advertising, web development, social media and CRM/database initiatives of the organization.

Revenue Optimization:

  • Deliver all commercial KPI’s in accordance with company’s operating plan.
  • Accountable to grow and optimize profitability of all commercial revenue streams.
  • Effectively manage the marketing budget and spend allocation in line with business drivers to ensure maximum return on investment.

Innovation:

  • Research, investigate and where commercially astute, design and deliver new products, programmes and initiatives to market.
  • Successfully implement and manage the new innovative revenue streams and products, to meet delivery expectations.
  • Work cross-functionally to develop the associated marketing and communications plans to support the initiatives.

Brand Management and Communications:

  • Create a clear and compelling IO Furniture brand story and implement it across all organizational touchpoints.
  • Build consumer loyalty and brand following through regular marketing and communications campaigns and activity that promotes IO Furniture.
  • As part of the broader marketing strategy, develop and implement a digital and social media strategy to generate brand, product, or organization awareness, to engage directly with consumers in more meaningful ways and to amplify our purpose of making IO Furniture engaging and exciting for all.
  • Manage all organizational communications to ensure alignment with our brand position and consistency with our key commercial and community messaging.

People Leadership:

  • Coach, motivate and inspire staff working as part of the commercial team to optimize performance and achieve both strategic and financial objectives.
  • Create an enthusiastic and successful working environment focusing on thinking outside the box and challenging business norms.
  • Implement processes to ensure staff are delivering best practice and managing performance.
  • Set clear expectations and hold people accountable for delivering results and outcomes.
  • Establish and maintain strong relationships across all levels of the business.
  • Support the development and delivery of other IO Furniture programs.

Strategic Alignment:

  • Collaborate and contribute to IO Furniture’s organizational strategy, behaviors and initiatives therefore ensuring achievement of the balanced scorecard.
  • Actively engage in other duties, projects and opportunities assigned within the role

Key Job Attributes
Generic:

  • The ability to Multitask
  • The ability to work with a team
  • Ability to work independently
  • Ability to be proactive and deliver results
  • Integrity/Discipline
  • Excellent interpersonal skills
  • Attention to details
  • Possess analytic and problem-solving skills
  • Proficiency in the Microsoft package

Education

  • A Degree in Marketing Communications, Social Sciences or Business Administration.
  • An MBA will be an added advantage.

Experience:

  • Minimum of 5-7 years of demonstrable experience in sales, marketing, merchandising or related field
  • Minimum of 5 years’ experience in a commercial leadership role.

Skills:

  • Effective Communication
  • Persuasion skills
  • Social Perceptiveness
  • Critical Thinking
  • Negotiation Skills
  • Service Orientation
  • Active Learning
  • Coordination skills
  • Good Judgment and Decision Making
  • Performance Monitoring

Specific Knowledge / Skills:

  • Strategic business planning
  • Leadership
  • Expertise in the latest trends and best practices in CRM/Database Optimization and Social Media Marketing.

Technical:

  • Excellent communication skills and evidence of building strong relationships
  • Solid knowledge of digital technologies including those involving content management, web analytics, search engine marketing, email marketing, website usability
  • Able to develop strong value propositions consistent with Customer needs
  • Knowledge of the company’s product and services
  • Ability to connect strategic thinking and planning with hands Ц on tactical execution

Job Knowledge:

  • Sales and Marketing – Knowledge of principles and methods for showing, promoting, and selling products or services. This includes marketing strategy and tactics, product demonstration, sales techniques, and sales control systems.
  • Customer Service – Knowledge of principles and processes for providing customer service. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
  • Administration and Management – Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modelling, leadership technique, production methods, and coordination of people and resources.

Functional Competencies:

  • Managerial Leadership
  • Professional
  • Functional / Operational
  • Personal Qualities

Job Title: Treasury / Payables Accountant

Location: Lagos

Job Summary

  • As the Accounts Payable Specialist, you are an enthusiastic, personable, vendor-focused team player. You thrive in a high-paced, ever-changing environment and are well-organized.
  • You can quickly assess a situation, initiate, and lead others in the steps to resolve the issue and see it through to completion.
  • You take ownership and responsibility for all tasks youТre assigned and see teamwork as a vital component of team success.
  • You will maintain strong, collaborative relationships with Procurement and Admin Departments as well as all the external suppliers.

Task Complexities:

  • Manages full-cycle accounts payable function including vendor management and other cash disbursements. Ensure accurate and timely workflow of Accounts Payable processes.
  • Receives, verifies, and processes invoices, purchase orders, and other bills to be paid by researching discrepancies and duplicates with vendor(s), balancing ledger accounts and recommending for payments as needed.
  • Responsible for the timely reconciliation of the company’s cash and cash equivalents accounts, ensuring the accuracy and integrity of financial data.
  • Communicates and interprets Company policies to supervisors and employees and enforces company policies and practices in relation to cash management, invoice approvals according to limits of authority, and expense spending and reporting.
  • Overseeing bank account maintenance, coordinating bank correspondence and organizing database of existing bank accounts
  • Develop and analyze routine metrics for the Accounts Payables and utilize them to drive process improvements.
  • Assists in setting up new vendors, contractors, and other service providers for payment. Also maintains strong relationships with vendors and others as needed to research and resolve variances, account discrepancies and statement reconciliation issues.
  • Complete ad-hoc projects for management. Actively participate in weekly status meetings.
  • Ensure accurate and timely financial postings to the general ledger system.
  • Responsible for managing the petty cash of the Company

Qualification & Experience

  • Bachelor’s degree in Finance, Business or other relevant fields.
  • A minimum of 1-3 years of experience.
  • International treasury experience required
  • Advanced Excel skills including pivot tables and V-lookups
  • Exceptional analytical and problem-solving skills.
  • Ability to interact and work cross-functionally with various levels of the organization.
  • Strong communication skills (written and verbal).
  • Ability to independently research and resolve tasks with minimal supervision with awareness and motivation to collaborate when necessary.
  • Perform highly detailed work with accuracy and precision.
  • Must be able to thrive in a fast-paced highly collaborative environment.
  • Ability to prioritize multiple projects and manage against deadlines.
  • High level of energy and enthusiasm.

Job Title: Lead Interior Designer (Expatriate)

Location: Lagos

Job Summary

  • The Interior design Lead is responsible for directing the team by managing all aspects of a project. He or she manages a team of interior designers that use computer-aided design (CAD) for projects.
  • Ensures the drawings and designs are completed on time and adhere to the established specifications and standards.
  • The Interior design lead will be required to prepare project schedules, bids, or proposals and relies on extensive experience and judgment to plan and accomplish goals. A wide degree of creativity and latitude is expected.

Essential Job Functions

  • Responsible for the execution of all design concepts and design development. Developing detailed client presentations (drawings, sketches, renderings, perspectives, color and material boards, photographs or models)
  • Responsible for the communication of redlines and final drawing comments with interior designers
  • Attending client meeting to determine needs and derive a clear Brief. Responsible for quick response and problem solving to customer service issues from clients
  • Direct interior designers with regards to all aspects of project tasks to complete the different phases of each project, including schematic design, design development, and renderings
  • Select all finishes, fabrics, furniture, accessories, lighting, etc. for design projects and ensure that project budgets are met
  • Schedule and attend construction site walks at significant phases of design with project managers ( Customer service)
  • Attend and lead FF&E installations for all design projects
  • Collaborate and coordinate with professional and technical consultants (mechanical, electrical and structural engineers, architects, audio-visual consultants
  • Maintain professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; participating in professional tradeshows
  • Significantly contribute to team effort by accomplishing related results as required
  • Prepare project construction drawings and specifications
  • Ensure that there is an updated design library of spec
  • Coordinating and managing the interior design team

Required Skills:

  • Proven working experience in designing interior spaces (consultations, renovations, space planning and new constructions)
  • Expertise in layout, color, lighting, materials selection, custom furniture and all installations.
  • Advanced Knowledge of AutoCAD, Photoshop, Revit, 3D Max and Microsoft Office Suite
  • Excellent portfolio of previous works
  • Excellent FF&E knowledge and experience
  • Bold, agile and passionate
  • Strong international exposure
  • Positive team spirit and great team player
  • Self-driven, proactive, autonomous and reliable
  • Excellent communication skills, both verbal and written, with the ability to communicate among a wide variety of audiences
  • Ability to handle multiple projects simultaneously, meet deadlines, and work in a fast-paced environment
  • Must be comfortable working in groups and participating in cross-functional teams towards a common goal
  • Detail-oriented
  • Excellent creativity
  • Outstanding rendering skills
  • Creative talent, imagination and eye for design
  • Project management skills

Qualification

  • B.Sc./ M.Sc. in Interior Design, Architecture or other related discipline like Fine Arts
  • Minimum of 7 years’ experience in similar role with a leading international interior design company
  • Candidate MUST be an expatriate

Deadline: 31st August, 2020.

Method of Application
Interested and qualified candidates should send their CV to: human.resources@iofurnitureltd.com using the “Job title” as subject of the email.


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