Retail Associate in a Luxury Home and Lifestyle Company

Owens and Xley Consult – Our client, a luxury home and lifestyle company located in Victoria Island is recruiting qualified candidates for the position below:

Job Title: Retail Associate

Location: Victoria Island, Lagos

Function of the Role

  • The Retail Associate is the first line of contact for walk-in customers to the brand. They are to make customers feel welcome and assist them to find the products that most satisfy their needs.
  • S/he must be knowledgeable about the products and able to adequately guide the customer at all times.

Key Responsibilities

  • Establish, develop and maintain positive business and customer relationships
  • Work in line with company policy to achieve set sales targets and outcomes within schedule
  • Arrange displays on a regular basis and ensure that all displays are properly locked and secured
  • Report discrepancies and problems to the store manager.
  • Give advice and guidance on product selection to customers.
  • Resolve customer complaints by investigating problems; developing solutions; preparing reports and making recommendations to management
  • Working within established guidelines, particularly with product lines.
  • Responsible for security within the store as well as looking out for fraudsters’ shoplifters and fraudulent credit cards etc.
  • Coordinate all issues with key clients between sales, fulfillment and customer support
  • Keep a schedule of events /special promotions
  • Work with management to organize and execute sales campaigns
  • Perform all other duties as assigned
  • Greet all walk-in customers as they come in the store and ask them how they would like to be assisted.
  • Keep the store tidy and clean and ensure cleaners clean constantly.
  • Process all cash and card payments
  • Answer first line queries and complaints from customers.
  • Balance cash registers with receipts.
  • Execute the store’s visual merchandising concept
  • Work with store manager to conduct an inventory count
  • Work with store manager to prepare store reports


  • HND / B.Sc in a relevant field.
  • Proven work experience (Minimum of 1 year) in a similar role
  • Must live in Victoria Island Axis.
  • High level of professionalism.
  • Have the ability to work independently and flexibly
  • Have the ability to work well under pressure and meet deadlines
  • Highly analytical with a drive for numbers
  • Good networking, prospecting and closing skills
  • Result-oriented team player with exceptional motivation and interpersonal skills
  • Good written and verbal communication skills
  • Excellent selling, communication and negotiation skills
  • Must reside within Victoria Island

Salary: N50,000 – N75,000 monthly.

Deadline: 17th August, 2020.

How to Apply
Interested and qualified candidates should send their CV to: with the job role as the subject of the mail


Leave a Reply

Your email address will not be published. Required fields are marked *