Categories
Recruitment / Consulting

Career Opportunities at Outsource Global Limited

Outsource Global – As Africa’s leading global contact centre and business / knowledge process outsourcing provider, we are successfully making Africa an international KPO / BPO outsourcing destination. We are the first IAOP compliant commercial call Centre in West Africa, and the first Nigerian international call Centre serving the UK & US markets. We provide first-class contact centre services and currently operate from our ultramodern facilities in Lagos, Abuja and Kaduna.

Job Title: Learning and Development Coordinator

Location: Abuja (FCT)
Job Type: Full Time

Responsibilities and Expectations

  • Conduct learning and performance needs analyses for all campaigns and development needs for the Leadership team.
  • Create and design content specific to product / campaign-specific knowledge or skill gap training
  • Apply adult learning principles and instructional systems to design and refresh blended learning solutions that minimize time away from customers and maximize performance improvement
  • Organize and Coordinate Training Schedules to maximize available training resources and facilities
  • Design for and measure against required business outcomes; evaluate, track and report on the impact of programs and initiatives
  • Effectively manage blended learning programs, including delivery schedules and facilitator pools
  • Manage and maintain productive and collaborative working relationships with vendors, SMEs, peers and stakeholders keeping in priority the org’s business strategy.
  • Facilitate / co-facilitate learning programs and workshops; maintain high participation and high participant evaluation scores
  • Proficiently use standard office tools and specialized L&D and HR tools for learning program administration and surveys (Microsoft Office, various survey tools)
  • Instructional design: Strong knowledge of adult learning theory, instructional design, leadership theories and practices, and multiple learning formats
  • Project management: Able to prioritize, scope, plan, budget and execute to independently move projects forward
  • Critical thinking: Strong reasoning skills; able to structure thinking into logical flow and sequence that’s easy for others to understand; able to create and work with conceptual frameworks
  • Communication: Crisp, compelling and practical style of organizing thoughts into writing and speech
  • Business acumen: High intelligence & ability to quickly grasp complex business issues
  • Stakeholder management: Collaborative and able to establish positive relationships and align others around accomplishing goals
  • Facilitation: Expert facilitation skills that drive high levels of participant engagement; executive presence to credibly and confidently work with groups of senior leaders in and out of the classroom.

 

Job Title: Customer Service Representative / Ghana

Location: Abuja (FCT)
Job Type: Full Time

Job Description

  • Make out-bound / receive inbound calls and respond to customer’s emails where applicable
  • Manage, research, identify, and resolve customer complaints using available resources
  • Identify and escalate issues to supervisors / team-lead
  • Provide product and service information to customers
  • Update existing customer information
  • Route calls to an appropriate resource
  • Follow up customer calls where necessary
  • Document all call information according to standard operating procedures
  • Recognize, document, and alert the management team of trends in customer calls
  • Complete call logs and reports
  • And other duties as assigned.

Deadline: 30th September, 2020.

How to Apply
Interested and qualified candidates should send their CV to: careers@outsourceglobal.com using “L & D Coordinator” as the subject of the mail.

Leave a Reply

Your email address will not be published. Required fields are marked *