I-Fitness Centre Limited is Nigeria’s first and fastest-growing fitness chain. Established in May, 2015, I-Fitness has been providing fitness services within the Lekki axis of Lagos, recently spreading to the Lagos mainland.
The organization has grown from a one location gym on Admiralty way, to a multi-location fitness center with over 2,000 subscribers.
We are recruiting to fill the position below:
Job Title: Telesales Specialist
Location: Lekki Peninsula, Lagos
Details
- Have you worked in a Contact Centre before? Do you have a good grasp of English? Is Customer Service your passion?
- Working in Telesales you will be responsible for calling prospective customers, answering questions from existing customers, and resolving customer complaints.
- We are looking for an experienced person in Telesales to join our team at I-Fitness Centre!
Duties Include:
- Call prospective customers to sell subscriptions and products
- Call current customer to remind them of the expiration of their subscriptions
- Conduct telephone surveys
- Attend to telephone customer complaints
Educational Background and Skills
We need a Telesales who has:
- B.Sc. in Communications or Marketing
- Certification in marketing and sales is an added benefit
- 2 years of experience working in a call center
- Good pace, pitch, and tone and the ability to be natural and conversational, not scripted and stilted.
- The ability to pose insightful and engaging questions
- Excellent listening skills
- Excellent communication and rapport building skills
- The ability to handle and deflect objections that will inevitably come up
- Time management skills to ensure calls are carried out on time
- The willingness and dogged determination to have a go and to keep going in the face of rejection.
Job Title: Assistant Branch Supervisor
Location: Lekki Peninsula, Lagos
Details
- As the Assistant Branch Supervisor, you will be responsible for ensuring your branch meets the service level standards of the organization while helping to drive staff towards meeting the branch target.
Duties include:
- Developing and sustaining long-lasting relationships with customers.
- Answering customers’ questions and escalating complex issues to the relevant departments as needed.
- Developing in-depth knowledge of company products.
- Maintaining an accurate record of all sales
- Ensure prompt resolution of customer complaints
- Supervise branch staff
- Answer all prospect and customer questions accurately; prioritize and/or escalate prospect and customer questions as needed
- Liaise with the Branch Supervisor for equipment repair and maintenance
- Inform leads and customers of current promotions and discounts
- Maintain positive business and customer relationships in the effort to extend the customer lifetime value
Requirements
For the Assistant Branch Supervisor role we need someone who has:
- Minimum of 3 years in Sales/Customer Service, preferably in Hospitality.
- Up to 2 years of leading a team.
- Excellent negotiation and consultative sales skills.
- Exceptional customer service skills.
- Excellent interpersonal communication skills, both verbal and written
- Ability to manage a branch facility, in relation to the organization’s look and feel standard.
- Excellent interpersonal skills.
- Strong analytical and problem-solving skills. Ability to quickly escalate/resolve problems that may affect branch operations or create poor customer experience.
Job Title: Business Development Manager
Location: Lekki Peninsula, Lagos
Job Details
- As the Business Development Manager, you will be responsible for helping your team meet its monthly sales target on products and subscriptions. In addition to ensuring the overall profitability of your branch.
Duties Include
- Developing and sustaining long-lasting relationships with customers to guarantee retention
- Calling potential customers to explain company products and encourage purchases.
- Answering customers’ questions and escalating complex issues to the relevant departments as needed.
- Developing in-depth knowledge of company products.
- Maintaining an accurate record of all sales and operations transactions of the branch
- Generate and work on customer referrals
- Managing the branch facility on a day-to-day basis to safeguard all company’s assets and good ambiance/cleanliness
- Promote specific products/initiatives as directed by upper management
- Work with all other cadres of staff in the branches to ensure proper conduct and team spirit.
Requirements
For the Business Development Manager role we need someone who has:
- B.Sc. in any related field
- Up to 5 years in Sales/Customer Service, preferably in the Hospitality Industry or a restaurant chain.
- Up to 3 years of leading a team.
- Proven track record of achieving sales targets.
- Excellent negotiation and consultative sales skills.
- Exceptional customer service skills.
- Excellent interpersonal communication skills, both verbal and written
- Experience in managing a branch facility.
- Excellent interpersonal skills.
- Strong analytical and problem-solving skills.
Deadline: 9th October, 2020.
Method of Application
Interested and qualified candidates should send their CV to: recruitment@ifitness.ng using the Job Title as subject of the email.
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