Categories
Retail / Sales

Job Vacancies in an E-commerce Company

HR Leverage Africa – Our client in the E-commerce industry is currently recruiting suitably qualified candidates to fill the position below:

Job Title: Digital Marketing Manager

Location: Lagos

Job Description

  • We are in need of a Digital Marketing Manager who will lead integrated digital marketing campaigns, measure and report performance of all digital marketing campaigns, and assess against goals (ROI and KPIs).

Job Responsibilities

  • Plan and execute all digital marketing, including SEO/SEM, marketing database, email, social media and display advertising campaigns
  • Design, build and maintain our social media presence
  • Measure and report performance of all digital marketing campaigns, and assess against goals (ROI and KPIs)
  • Identify trends and insights, and optimize spend and performance based on the insights
  • Brainstorm new and creative growth strategies
  • Plan, execute, and measure experiments and conversion tests
  • Communicate with followers, respond to queries in a timely manner and monitor customer reviews
  • Oversee social media accounts’ design (e.g. Facebook timeline cover, profile pictures and blog layout)
  • Suggest and implement new features to develop brand awareness, like promotions and competitions
  • Stay up-to-date with current technologies and trends in social media, design tools and applications
  • Administrate the creation and publishing of relevant, original, high-quality content (for all channels and ads)

Job Requirements

  • BS / MS degree in Marketing or a related field
  • Minimum of 5 years proven work experience as a digital marketing manager
  • Hands on experience in content management
  • Excellent copy writing skills
  • Ability to deliver creative content (text, image and video)
  • Solid knowledge of SEO, keyword research and Google Analytics
  • Knowledge of online marketing channels
  • Up-to-date with the latest trends and best practices in online marketing and measurement

Job Title: CRM Customer Care Manager

Location: Lagos

Job Description

  • We are need of a CRM Customer Care Manager with the knowledge of complex CRM software.
  • This person will lead the customer care department and provide outstanding customer service to clients by developing effective customer service procedures, implementing customer loyalty programs, and setting customer satisfaction goals.

Job Responsibilities

  • Delivering a comprehensive service to enquiring customers
  • Possibly delegating certain customer enquiries to specific teams
  • Managing a large number of incoming calls and emails
  • Managing customers’ accounts
  • Keeping a record of customer interaction and details of actions taken
  • Delivering a comprehensive service to enquiring customers
  • Possibly delegating certain customer enquiries to specific teams
  • Provide resources for quality customer service
  • Implement customer service strategies to improve quality of service

Job Requirements

  • B.Sc in business Administration or related field.
  • Minimum of 5 years in providing customer service support.
  • Basic computer skills and experience with tracking and recording call information, filing documents, or updating customer profiles/accounts; may include entering and tracking merchandise, scheduling with Microsoft Office Suite , Excel, word , CRM and other software
  • Able to think fast, find answers, and respond quickly to customer issues, all with a polite, empathic, and professional voice and manner
  • Able to multitask, prioritize, and manage time efficiently
  • Basic computer skills and experience with tracking and recording call information, filing documents, or updating customer profiles/accounts; may include entering and tracking merchandise, scheduling with Microsoft Office Suite , Excel, word , CRM and other software
  • Able to think fast, find answers, and respond quickly to customer issues, all with a polite, empathic, and professional voice and manner
  • Able to multitask, prioritize, and manage time efficiently

How to Apply
Interested and qualified candidates should forward their CV to: consulting.hrla@gmail.com using the job title as the subject of the application.

Note: Only qualified candidates should apply.

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