Business and Finance

Quality Assurance Analyst (Customer Service) at Contec Global Group

Contec Global Group – Our member company in the FINTECH Sector is urgently recruiting for the position below:

Job Title: Quality Assurance Analyst (Customer Service)

Location: Lagos
Employment Type: Full-time

Job Description

  • The Quality Assurance Analyst is responsible for assessing the Customer Service Specialists, Ticketing, and Complaint resolution, responsible for the maintenance of high-quality service across the customer care unit.


  • HND / B.Sc from any higher institution
  • Must have at 4 – 6 years in the Customer Service Unit with minimum 2 years active as a Quality Assessor in
  • The same or related Sector (FINTECH, E-Payment, Mobile Money)
  • Proficient in the use of Excel and general Microsoft Office tools.
  • Data Analytics Skills.


  • Quality Assessment
  • First Contact resolution
  • Complaint resolution and ticketing
  • Conduct regular checks on measures taken to handle customer complaints.
  • Ensure Customer Service Executive complies with required processes in the bid to maintain excellent customer service.

Deadline: 25th September, 2020.

How to Apply
Interested and qualified candidates should:
Click here to apply online

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