Proten International is a fast riding human resource consulting firm with a mission to be the leading business support solution company in Nigeria.
We are recruiting to fill the position below:
Job Title: Customer Service Manager
Location: Lagos
Job Type: Full Time employment with a probationary period of 6 months
Qualifications and Skills Set / Values
- Bachelor’s Degree qualification
- At least 3 years of prior relevant experience
- Absolute discretion and confidentiality
- Maturity, character and cultural intelligence
- Drive and ability to work with minimal supervision
- Excellent spoken and written communication
- Intellect & thirst for knowledge
- Computer literacy is a MUST
- Attention to detail and ability to keep accurate records & documentation
- Good relationship skills and ability to communicate effectively via online channels.
Roles and Responsibilities
- Delivering a comprehensive service to inquiring customers
- Managing Customers account (Key account management)
- Keeping a record of customers interaction and details of action taken
- Managing a large number of incoming calls and emails
- Delivering a comprehensive service to inquiring customers
- Organize and participate in events to build community and boost brand awareness
- Relay community feedback to relevant internal stakeholders.
- Liaise with other departments to stay updated on new marketing initiatives, product and service developments, and to ensure brand consistency.
- Devise and implement community communication initiatives.
Remuneration
- Competitive salary
- Health benefits
- Housing allowance a year after confirmation
- Laptop, phone and internet allowance
- Out-of-station costs will be covered.
Deadline: 18th December, 2020.
How to Apply
Interested and qualified candidates should:
Click here to apply online
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