Job Opportunities at ACTED

ACTED – Since 1993, ACTED has been committed to immediate humanitarian relief to support those in urgent need and protect people’s dignity, while co-creating longer-term opportunities for sustainable growth and fulfilling people’s potential. ACTED, headquartered in Paris, France is present in four continents and our teams intervene in 38 countries towards 8.2 million people, responding to emergencies, supporting rehabilitation projects and accompanying the dynamics of development with Over 5,000 staff are dedicated to implementing and developing our projects.

We are recruiting to fill the position below:


Job Title: Protection Officer

Location: Borno

About the Job

  • Under the supervision of the CCCM Project Manager, the CCCM Protection Officer is responsible for the day-to-day activities of the protection component of the project, including conducting data collection, meetings and mobilizing key project stakeholders, developing protection-related materials for community training and facilitate training, among others.
  • He/she will organize focus groups to support him/her in the accomplishment of her daily task and duties. He/she will be accountable for the smooth operation of the protection component of the project, meeting project timelines and targets, in addition to internal capacity building training.
  • He/she will be responsible for ensuring protection mainstream standards among the camp services and to monitor the global protection risks to provide mitigation solutions.
  • He/she will be in charge of referrals of beneficiaries to the appropriate protection partner(s), but not only, and ensure that this mechanism remains efficient and functional after ACTED CCCM responsibility.

Your main duties and responsibilities will be:

  • Carry out daily monitoring visits, focus group discussions, participatory assessments, key informant interviews by ACTED’s information collection and management plans and standards, ensuring appropriate treatment of sensitive information;
  • Ensure that mainstream protection is implemented by all agencies and in the whole camp.
  • Assess protection issues captured or identified during daily activities and make appropriate referrals for services to humanitarian or other actors as per the referral pathway or best practices;
  • Identify cases in need of urgent response and directly follow-up/accompany affected individuals to services providers when needed to ensure access to services;
  • Work with supervisor to create weekly work-plans and prioritization of tasks;
  • Ensure targets are met under the approved work plans
  • Ensure proper documentation and secure storage of any protection data collected (hard and soft copies);
  • Complete daily, weekly and monthly reporting on findings.
  • Foster and maintain excellent working relationships with all stakeholders, and participate in daily coordination with humanitarian and all other local and international actors;
  • Provide training and on-job coaching to CCCM team and other agencies personnel as required as well as provide awareness sessions and ad hoc training sessions for camp leaders and community.
  • Work with community-based structures to identify protection problems that cannot be resolved at a community level or by existing services and assist the community to come to solutions
  • Liaise closely with protection actors in the field and other humanitarian partners to ensure an understanding of the overall issues; an understanding that shall be used to guide weekly work plans
  • Take a leading role in setting up the community centre- liaising with the community
  • Conduct safety audit assessment, write safety audit report and translate findings into excel safety audit follow up a document.
  • Ensure this safety audit excel document is updated at least once per month with the achievements and risks mitigated during that month, and adding any new risks that arise for action from partners/ACTED CCCM team
  • Provide technical and programmatic support to the community mobilizers in the field on a day to day basis
  • Provide technical and programmatic leadership to community-based mechanisms
  • Support CCCM and partners workers in the identification and ensuring that reporting is in line with ACTED, Sector and partners harmonized guidelines.
  • Identify needs in regards to capacity building and liaise with CCCM Team Leader, CCCM Manager and Protection Managers of other NGOs to address the needs
  • Represent ACTED in any relevant field-based thematic meetings with stakeholders and otherwise as needed
  • Coordinate and follow up with Protection service provision and service providers in the field
  • Follow up all ACTED Procedures for Camps, Security, Finance, Logistics, HR and Administration.
  • Uphold ACTED’s international code of conduct
  • Any other tasks as may be assigned from time to time

About You

  • All employees should master ACTED’s core Principles: Independence, Neutrality, Non-discrimination, free and direct access to victims, Ethics, Professionalism, anti-Corruption, Transparency and Accountability. Moreover, we also expect the following:

Essential Qualifications and Experience

  • A University degree in Social Sciences, Development Studies, Guidance and Counselling or relevant fields.
  • Minimum of two years’ experience working with vulnerable communities, basic needs and distribution programming experience, and/or advocacy programs.
  • Experience in protection interventions in line with vulnerable or IDP operation.
  • Experience of working with UN or Non Governmental organizations.
  • Good communication skills and ability to conduct training and awareness.
  • Computer skills (Microsoft Outlook, Word, Excel).
  • Ability to communicate in English, write reports in English and consolidate the reports prepared by protection monitoring assistants into formal English documentation
  • Ability to communicate in Hausa. Other Nigerian languages is a must.
  • Good organizational and management skills.
  • Willingness and ability to work full-time time in the field directly with communities (camp setting and communities in MMC area).

Desired knowledge and skills:

  • Extensive knowledge of Nigerian displacement context.
  • Highly flexible, with the ability to use initiative.
  • Ability to work in a multi-cultural environment.
  • Commitment to humanitarian principles and values.
  • Commitment to promoting gender equality.
  • Experience conducting focus group discussions, or the ability to learn rapidly

Other Requirements:

  • Strong ability to work independently, organize work, meet deadlines, maintain composure, prioritize work under pressure, coordinate multiple tasks and maintain attention to detail.
  • Excellent interpersonal and problem-solving skills, creativity, and flexibility.
  • Personal qualities: Works well in and promotes teamwork, comfortable in a multi-cultural environment, flexible and able to handle pressure well.
  • Experience in working in the protection sector.
  • Experience delivering training and curriculums.
  • Experience working with big teams

We Offer

  • Contract length: 6 Months
  • Level: D2-1 (national contract)
  • Start date: As soon as possible

How to Apply
Interested and qualified candidates should:
Click here to apply online

Job Title: Site Officer

Location: Mafa, Dikwa, Borno
Job Type: Contract
Job Field: CCCM
Contract Length: 6 Months with possibility of extension
Start Date: As soon as possible – Desirable

About the Job
ACTED Nigeria Mission operates throughout the North East Region of Nigeria. Due to the nature of operations, the geographical locations in which we as a mission deliver humanitarian aid, the unpredictable and ever-changing context, staff accountability procedures, the importance of effective communications and the concern of staff safety and security during any field deployments within this context is of a huge concern:

Under the supervision of the Senior Site Officer, Camp Manager or CCCM PM, the Site Officer is responsible for ensuring that all inhabitants of the camp are living a safe, secured and dignified life this includes but it is not limited to undertaking Coordination & IM activities, Governance&Capacity Building, Communication & Community Engagement activities, Site Care and Maintenance activities, and mainstreaming Protection through all activities, and sometimes the management of Site Assistants (site dependent).


  • ACTED’s Site Officer will play an integral part of the camp management team of ensuring that all inhabitants of the camp are living a safe, secured and dignified life.

Undertake Coordination & IM activities. This includes but is not limited to:

  • Liaise and coordinate with all humanitarian partners and stakeholders working in the sites, on a day-to-day basis
  • Liaise and coordinate with local authorities, on a day-to-day basis
  • Monitor service provision at the site level, including through observation and assessment
  • Compile regular reporting from partners on their activities in the sites
  • Conduct and oversee regular data collection, including on service availability and standards in the sites
  • Participate in assessment and data collection exercises as needed
  • Ensure information is shared back with partners and communities
  • Attending relevant coordination, sub-sector and other ad hoc meetings as required by a line manager

Undertake Governance & Capacity Building activities. This includes but is not limited to:

  • Work with the Senior Site Officer / Camp Manager in creating and maintaining relevant Camp Committees dependent on camp needs. Provide SOPs, TORs and relevant tools to facilitate functional committees. Ensure committee members are recruited transparently and inclusively with the agreement of relevant stakeholders
  • Facilitating at least 8 committee meetings per camp per month. Capture accurate meeting actions and share with line manager within 2 days of the meeting
  • Building capacity of Camp Committee Members in CCCM, community governance and community mobilization, to enable committees to pass information to the camp population, advocate for the needs of the camp population, and influence humanitarian assistance delivery
  • Strengthening daily the coordination and relationship-building with community leadership groups and community members on a formal and informal basis
  • Ensuring relevant community and committee stakeholders’ participation in camp level coordination meetings

Undertake Communication & Community Engagement activities. This includes but is not limited to:

  • Organize and chair regular meetings between community representatives and humanitarian agencies, taking minutes of meetings and attendance sheets
  • Support organization of training to community committees, humanitarian agencies, and community members, on topics including on protection, fire response, and CCCM
  • Work closely with CCE Officer to establish and then oversee ACTED Communications and Community Engagement (CCE) activities in the sites, including regular outreach to the community and information campaigns
  • Support community mobilization efforts or information campaigns of community representatives or other humanitarian agencies as needed
  • Support establishment of, and then implement, Complaints and Feedback Mechanism (CFM) in each of the sites, including data management, referrals, and ensuring feedback is given

Undertake Site Care & Maintenance activities. This includes but is not limited to:

  • Identify physical risks and work with CCCM Technician to mitigate these risks
  • Coordinate with other ACTED departments regarding the procurement of any material resources for site upgrading / site maintenance
  • Ensure all services are accessible to people with additional needs

Mainstream Protection through all activities:

  • Consider gender, protection, and GBV concerns in all aspects of activities
  • Promote and adhere to ACTED’s Prevention of Sexual Exploitation and Abuse policy
  • Promote participation and representation of women, youth, people with specific needs, and marginalised groups in all CCCM and partner activities
  • Support establishment of referral mechanisms, in collaboration with protection partners
  • Support vulnerable persons including through referral to protection partners, and coordination of support at specific events (e.g. distributions, registration)
  • Ensure confidentiality is respected in all activities

Management of Site Assistants (site dependent):

  • Devise daily and weekly work plans for mobile team activities, with the support of the Senior Site Officer / Camp Manager
  • Timely reporting of problems and challenges in the sites to line manager
  • Line management of Site Assistants if requested by Senior Site Officer / Camp Manager
  • Other tasks as needed to support CCCM team members, to inform CCCM activities and to ensure the success of the ACTED CCCM objectives

NB: All interested Candidates should master ACTED’s core Principles: Independence, Neutrality, Non-discrimination, free and direct access to victims, Ethics, Professionalism, anti-Corruption, Transparency and Accountability. Moreover, we also expect the following:

  • Completion of a university degree in Database, Humanities, Social Studies, or another relevant degree
  • Minimum two years of experience in international and / or local NGO; ideally involved in the direct implementation of field level humanitarian assistance to refugees or IDPs in a camp environment
  • Excellent communication and external representation skills.
  • Excellent capacity to plan, prioritize, and multitask;
  • Excellent team-working skills;
  • Flexible, with the ability to use initiative and to cope with stressful situations;
  • Excellent English skills, both oral and written;
  • Good computer literacy, including smartphone use and MS Office (Word and Excel);
  • Knowledge of multi-sectoral humanitarian response, including Protection, WASH, Shelter, and emergency distribution is required
  • Experience in CCCM programming is strongly preferred
  • Experience in Protection programming is of benefit
  • Commitment to humanitarian principles and values.
  • Understanding of gender, protection and human rights.
  • Commitment to promoting gender equality.

Preferred Experience:

  • Proficiency in English, Hausa and Kanuri language, both oral and written
  • Experience, including leading / supervising subordinate staff, organizing activities and report writing.
  • Experience using Kobo, or other mobile data collection technology

Essential Knowledge and skills:

  • All employees should master ACTED’s core Principles: Independence, Neutrality, Non-discrimination, free and direct access to victims, Ethics, Professionalism, anti-Corruption, Transparency and Accountability

How to Apply
Interested and qualified candidates should:
Click here to apply online

Job Title: Preparedness Capacity Development and Engagement Officer

Location: Maiduguri, Borno
Job Type: Contract
Job Field AGORA

About the Project
AGORA is a joint initiative of ACTED and IMPACT Initiatives, founded in 2016. AGORA promotes efficient, inclusive and integrated local planning, aid response and service delivery in contexts of crisis through applying settlement-based processes and tools. AGORA enables more efficient and tailored aid responses to support the recovery and stabilization of crisis-affected communities, contributing to meet their humanitarian needs, whilst promoting the re-establishment of local services and supporting local governance actors.

AGORA promotes multi-sectoral, settlement-based aid planning and implementation, structured around partnerships between local, national and international stakeholders. AGORA’s core activities include area-based needs and capacity assessments, evidence-based local planning, as well as support to area-based coordination mechanisms institutional cooperation and tailor-made capacity strengthening for local institutional actors.

The project Response to Resilience is being performed by a consortium of IRC, ACTED, and IMPACT. Based on the information delivered by IMPACT, ACTED and IRC will design their project activities. Those activities involve Community forums on the neighbourhood level & city level, capacity development for decision-makers & first responders, and resilience plans for the three targeted neighbourhoods.

In the framework of the project, IMPACT, through its initiative AGORA, will realize an area-based assessment in 3 target neighbourhoods in Maiduguri. Household quantitative surveys with residents (hosts communities and IDPs) focus group discussions (FGDs) and key informant interviews (KIIs) with service providers will be conducted during the assessment.
In light of the displacement in the north-eastern part of Nigeria, ACTED has set up an office in Maiduguri to respond to the humanitarian needs.

About the Job

  • AGORA a joint initiative of ACTED and IMPACT Initiatives is therefore looking for a Preparedness Capacity Development & Engagement Officer to support its mission in Maiduguri.
  • Under the supervision of Senior Liaison & Coordination Officers and supported by Project Manager, the Preparedness Capacity Development & Engagement Officer will organize and plan capacity development activities and simulation exercises to stakeholders ranging from state, local government level and traditional institution from the grassroots.

Support facilitation & planning of capacity development activities:

  • Together with the Senior Liaison & Coordination Officers and the project manager, develop training for disaster preparedness and response
  • Support the development of a strong partnership with Nigerian capacity development institutes (eg. Center for Disaster Risk Management and Development Studies UNIMAID)
  • Support the Senior Liaison & Coordination Officers and DDR PM in the standardization and publication of training material
  • Supported by the senior liaison officers, keep good relationships with local authorities and other beneficiaries/participants of the capacity development activities.
  • Book venues and set-up the working environment for successful capacity developments and training
  • Support the facilitation of disaster simulation exercises for local emergency responders:
  • Support the Senior Liaison & Coordination Officers and the project manager in developing disaster simulation exercises in collaboration with local emergency responders
  • Together with the Senior liaison officer maintain good relations with the required disaster responders
  • Plan, organize and support the procurement of necessary equipment for the exercises

Support the design and implementation of resilience plans for three neighbourhoods in the city of Maiduguri:

  • Support the consortium in developing resilience plans for three neighbourhoods in the city of Maiduguri
  • Support the consortium in the implementation of selected activities outlined in the neighbourhood resilience plans

Capacity and Gap Analysis:

  • Conduct thorough capacity and gap analyses of the State, Municipal, and Local level authorities with which the project will engage, to better understand where and how the project can support capacity strengthening for urban disaster preparedness and response in Maiduguri

Support in other program activities:

  • If necessary, support the project manager and the Senior Liaison & Coordination Officers in other program activities.
  • Reporting of the activities and relevant information to the project manager and project officer
  • Participate in the program meetings to develop new capacity-building tools for the authorities

Note: All interested Candidates should master ACTED’s core Principles: Independence, Neutrality, Non-discrimination, free and direct access to victims, Ethics, Professionalism, anti-Corruption, Transparency and Accountability. Moreover, we also expect the following:


  • High School Diploma / National Diploma or Degree in Disaster Risk Management, Engineering subjects, Geography, Education or Social Sciences
  • A resident of Borno State preferred resident of MMC or Jere LGA
  • Excellent knowledge about the urban context of the city of Maiduguri
  • Previous working experience with emergency responders (SEMA, NEMA, Fire Fighters, Ambulance Services)
  • Strong interpersonal skills and demonstrated ability to establish effective working relations with staff, beneficiaries, duty bearers and other stakeholders.
  • At least 2 years of relevant working experience in capacity building, report writing and conducting training.
  • Excellent communication skills.
  • Good facilitation and audience coaching oriented skills
  • Fluency written and spoken fluency in English and Hausa at must; additional fluency in Kanuri preferred
  • Excellent interpersonal and team-playing skills.

Preferred Experience:

  • Experiences in developing training for local stakeholders
  • Excellent time management skills
  • Work experience as an emergency responder (SEMA, NEMA, Fire Fighters or Ambulance Services) is a very strong asset.
  • Ability to operate in a cross-cultural environment requiring flexibility
  • Prior experience working in various communities in MMC & Jere LGA
  • Ability to work independently
  • Understanding of gender, protection and human rights.
  • Commitment to promoting gender equality.

Essential Knowledge and skills:

  • All employees should master ACTED’s core Principles: Independence, Neutrality, Non-discrimination, free and direct access to victims, Ethics, Professionalism, anti-Corruption, Transparency and Accountability

We Offer

  • Contract length: 6 Months with possibility of extension
  • Start date: As soon as possible – Desirable

Deadline: 13th October, 2020.

How to Apply
Interested and qualified candidates should:
Click here to apply online


  • Only motivated applications that address the stipulated duties and meet the required qualifications, sent together with a CV, will be considered. CV-only applications will not be considered. Please note: The position title and location must be written in the subject line of the e-mail otherwise not considered.
  • ACTED considers all applicants based on merit without regard to race, sex, colour religion, sexual orientation, age, marital status, or disability.
  • CVs will be reviewed on rolling bases Due to the large numbers of expected applicants ACTED will only inform shortlisted candidates. We apologies for the inconvenience. Only short-listed applicants will be invited for a written test and oral interview.
  • For general information about ACTED, please consult:


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