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IT and Telecoms

Account Management Officer in an ISP Firm

Willers Solutions Limited – Our client, a reputable ISP firm is looking to fill the position below:

Job Title: Account Management Officer

Location: Lagos
Specialization: Client Relationship Management, Retention, Revenue Collection and Account Reconciliation.

Job Responsibilities

  • Provide optimum customer relationship as required to maintain and enhance existing business, resulting in repeat business, and preventing customer churning.
  • Escalation of all clients payment issues to assigned Sales Representatives for follow up in a timely manner
  • Follow up on all clients WHT remittance, collection of Credit Notes for remitted WHT from clients and internet subscription on a monthly basis.
  • Improve the overall customer relationship, delivering reliable administrative support and customer service.
  • Schedule and conclude status meetings with appropriate development resources and customers.
  • Provide proper account reconciliation and credit notes to customers for down time experienced.
  • Maintain complete and accurate customer correspondence data.
  • Assist sales team in business acquisitions, planning, retention and management.
  • Develop and update client-related reports.
  • Identify and reports on continuing problems in an effort to minimize future negative customer impact.
  • Proactively follow up disconnected clients to get their links reconnected and resolve issues.
  • Manage customer portfolio to maximize relationship-building opportunities.
  • Run periodic customer satisfaction survey.

Job Requirements

  • BSc/HND in any related field or equivalent.
  • 3+ years’ Client Relationship experience. Preferably in an Internet Solution Provider client facing environment while being professional and Customer focused.
  • Stays calm under stress and proactive in problem-solving.
  • Tactful, courteous, and possess the ability to build profitable relationship with Clients.
  • Active listener, articulate speaker, and adaptable to client peculiarity.
  • Great telephone etiquette; ability to hold a decent conversation over the phone, processing information received from clients and giving accurate responses clients.
  • Ability to function in a multi-tasking environment.
  • 3+ years PC experience using electronic messaging systems (emailing, texting and chatting), office productivity software (such as Excel, Word processing, Microsoft Outlook and internet surfing).

Deadline: 30th November, 2020.

How to Apply
Interested and qualified candidates should send their CV to: peace.nwachukwu@willerssolutions.com using the Job Title as the subject of the email.

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