MainOne Cable is a leading facilitator and preferred provider of innovative telecom services and network solutions such as Connectivity and Data Center Solutions to Telecom operators, Internet Service Providers (ISPs), other businesses and Government institutions across West Africa.
MainOne Cable’s success is built on having talented and highly proficient people within their respective fields as the driving force behind our business. A job in MainOne is different from any other you have had. With joining MainOne you’ll be challenged, inspired and proud as you become a part of something big.
We are recruiting to fill the position below:
Job Title: Managed Service Engineer
Location: Ogombo, Lagos
Department: Technical
Job Type: Permanent
Responsibilities
- The Managed Service Engineer will be responsible for end to end communication monitoring and fault management of all circuits of Managed Services origin in MainOne using various TX, IP, and trouble ticketing systems to support the delivery of his job functions.
Specifically, the Managed Services Engineer will be responsible:
- Monitor all MainOne Managed Services customer circuits providing a specific update, status, and performance to customer and MainOne internal stakeholders etc.
- Identify faults or performance issues within the customer network from MainOne’s monitoring tools in accordance with the Company’s standard operating procedure for fault escalation and management.
- Work with the service desk team to ensure trouble tickets (TT) are opened and updated for every network event within the customer’s managed services network and ensure they are tracked with customers, MainOne internal teams, and MainOne partners till they are closed.
- Ensure proper technical documentation of the customer’s managed services circuits and network information to aid the effective operation of the managed service.
- Maintain constant communication through phone calls and emails with the customer taking his complaints and ensuring they are resolved to the satisfaction of the customer using Main One’s standard operating procedures.
- Run daily, weekly and monthly reports on customer’s network performance and share with customer and MainOne internal stakeholders.
- Ensure all signed Managed Services SLAs with customer are met.
- You will be required to liaise and interface with other groups/departments internally and other MainOne partners not limited to her vendors and 3rd Party service providers who are involved in the deployment of the “Managed Service” solutions.
Qualifications, Skills & Competencies
- Minimum BSC in Electrical Electronics Engineering or Degree in a related discipline.
- 5-7 years’ experience
- Routing Protocol troubleshooting experience (BGP, IS-IS, OSPF, EIGRP)
- Good knowledge of networking technologies- TCP/IP, BGP, DNS will be an added advantage.
- Relevant Professional/Technical certifications preferably CCNA & CCNP
- Good knowledge of Microwave network. Working knowledge of Ubiquiti radios will be an added advantage.
- Good knowledge of Fibre network and its related carrier technologies e.g. GPON, Media Converter and DWDM.
- Good communication skills.
- Good documentation and reporting skills with proficiency in the use of Microsoft Office.
- Able to use initiative to tackle a broad range of problems, while still following procedures and processes.
- Strong diagnostic, analysis and problem resolution skills with a flexible approach to problem solving.
- Able to work well within a busy team and handle a wide range of issues.
- Capable of multi-tasking, good time management and prioritization of workload.
- Strong analytical skills and able to collate and interpret data from various sources.
- Ability to assess and prioritize faults and respond or escalate accordingly.
- Willing to learn and develop new skills and actively seeks out tasks that help develop skills and knowledge.
- Actively seeks ways of improving existing systems and processes.
- ‘Can do’ attitude.
- Actively encourage strong working relationships with other teams.
- Ability to form good customer relationship with the customer.
- Good technical documentation skills
- Very good understanding of Main One’s products and processes
- Eager and quick to learn
- Outstanding verbal and written communication skills
- Strong leadership skills
- Strong commitment to excellence
- Innovation and creativity
- Result orientated
Demands of the job:
- Ability and willingness to work round the clock when required, and meet tight deadlines
- Good research skills.
- Ability to pay attention to details
How to Apply
Interested and qualified candidates should:
Click here to apply online
Job Title: IT Network Administrator
Location: Lagos
Department: Corporate Services & Development
Job Type: Permanent
Responsibilities
The IT Network Administrator will be responsible for the following:
- Provide Level-2/3 support and troubleshooting to resolve issues
- Monitor performance and ensure system availability and reliability
- Monitor system resource utilization, trending, and capacity planning
- Liaise with vendors and other IT personnel for problem resolution.
- Configure and install various network devices and services (e.g., routers, switches, firewalls, load balancers, VPN, QoS)
- Perform network maintenance and system upgrades including service packs, patches, hotfixes and security configurations
- Work within the established configuration and change management policies to ensure awareness, approval and success of changes made to the network infrastructure
- Select and implement security tools, policies, and procedures in conjunction with the company’s security team
Qualifications, Skills & Competencies
- Minimum of HND / BSc. degree in Computer Science or Electrical / Electronics Eng or in a related discipline.
- Network Documentation skills.
- Sound knowledge of TCP/IP, IPv4 and CIDR
- Hands-on experience in Enterprise wireless implementation.
- Hands-on experience in Routing protocol, OSPF/EIGRP/BGP
- Experience working with Cisco Identity Services Engine (Cisco ISE).
- Basic understanding of network services, DHCP, DNS, Proxy, NAT etc.
- Hands-on knowledge of Cisco routers/switches and Cisco/Fortigate Firewalls.
- Good understanding of Voice over IP technology and Cisco CUCM (Cisco preferred)
- Ability to demonstrate knowledge of IT security skills in Encryption, Endpoint protection, Email protection
- 5-7 years experience in designing, implementation of LAN/WAN networks, Network and Cyber Security industry experience.
- Network+ or CCNP in Routing & Switching or Security is required. MCSE certification is a plus.
- Basic knowledge of Microsoft Active Directory Infrastructure, Windows server operating system DNS, DHCP and Microsoft Exchange Servers
Demands of the Job:
- Technical & Professional proficiency.
- Strong coaching and team leadership skills.
- Very good problem-solving and troubleshooting skills.
- Excellent customer service orientation.
- Vendor relationship and negotiating skills.
- Business communication and project management skills.
- Process-driven, with strong analytical and planning skills.
- Ability to communicate effectively with relevant areas of the business.
- Knowledge of and experience with: Information systems security, Unix/Linux, Windows AD, LANS/WANS; OSI Layer & Network protocols
How to Apply
Interested and qualified candidates should:
Click here to apply online
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