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IT and Telecoms

Customer Care Service Executive in an Internet Service Provider (ISP)

Ascentech Services Limited – Our client in the Internet Service Provider (ISP) Industry is recruiting to fill the position below:

Job Title: Customer Care Service Executive

Locations: Abuja (FCT) & Lagos
Employment Type: Full-time
Reporting To: Direct – Supervisor Shop Operations; Functional – Territory Sales Manager

Job Description

  • First line interaction with customers
  • Responsible for Stock and Cash Management at the shop
  • Responsible for shop maintenance, and allied activities to ensure Service Standards are not compromised
  • Ensure efficient operations at shop by coordinating remedies of issues affecting operations
  • Ensure Customer Service attitude is exemplified by actions and initiatives
  • Ensure customer queries / requests/ concerns are attended, documented and reported to management
  • Follow-up with relevant department should in case there is any delay, escalate at deviations
  • Connect with customers and maintain cordial relations in the interest of the business
  • Motivate contribution from colleagues to ensure Customer Delight
  • Adopt standards for business activities/processes and ensure adherence
  • Ensure Daily Operational Reports are prepared and submitted in time
  • Share improvisations with management which can be replicated at all locations/ processes.

Job Requirements

  • Graduate / Post Graduate qualifications.
  • Desired Experience 2 to 3 years in a similar profile.

Essential Attributes:

  • Customer Focused, Result oriented, Zeal for Initiative with Speed, Leadership quality and team Handling
  • capacity, Energetic and Assertive, Customer query resolving skills, Excel Knowledge is a MUST

Desired Attributes:

  • Relevant Industry Experience, Been on the front end handling customers and team. Should have Planning
  • and organizing skills proven achiever, Should have sharp business acumen.

Deadline: 5th December, 2020.

How to Apply
Interested and qualified candidates should forward their Applications to: cv@ascentech.com.ng using the Job Title as the subject of the email.

Note: Only qualified candidates will be shortlisted.

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