Recruitment / Consulting

Customer Relations Officer at Africa Strategy Advisers

Africa Strategy Advisers – We are a technology enabled consulting partnership firm based in Nigeria with clients across Nigeria providing business development consulting and strategic business re- engineering, helping to build strong, robust businesses in Nigeria.

We are recruiting to fill the position below:

Job Title: Customer Relations Officer

Location: Lagos
Employment Type: Full-time

Job Description

  • As a CRM officer, you will be at the very heart of the company’s strategies. You will collaborate with the performance team in order to achieve the company’s objectives & goals.
  • You will be joining a friendly team that is motivated in making data-driven decisions with the goal of growing demand and expanding revenue streams.


  • Tracking campaigns’ performances.
  • Reporting.
  • Customer Journey Mapping (CJM) work. These will include customer profiling and analysis.
  • Overseeing direct communications with customers through the CRM.
  • Monitoring and maximizing customer lifetime value strategies to ensure maximum profitability.
  • Planning and delivering CRM strategies for the company to ensure customer retention and loyalty.
  • Ensuring that the platform works perfectly across all departments and that it captures all required information at key points in the customer’s life cycle.


  • Bachelor’s Degree qualification
  • 1-3 years of experience in a similar role (gambling or e-commerce experience offers a significant advantage). Knowledge of CRM best practices.
  • Excellent knowledge of various aspects of digital marketing; Paid Search, PPC, Display, Email, Mobile and so on.
  • Certification in CRM & Digital Marketing is a plus.

Deadline: 10th November, 2020.

How to Apply
Interested and qualified candidates should send their CV to: using the Job Title as the subject of the mail.

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