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IT and Telecoms

Customer Success Personnel at Retail Point Solutions Limited

RetailPoint Solutions Limited provides and deploys Point of Sale – POS Machines for business using various POS Hardware & Softwares. Our products can be deployed across various retail platforms where transaction data is critical to Management.

We are recruiting to fill the position below:

Job Title: Customer Success Personnel

Location: Wuse, Abuja (FCT)
Employment Type: Full-time

Qualifications

  • A good degree in Computer Science related discipline, Computer Engineering, Project Management or its related course from a recognized university/ polytechnic.

Responsibilities

  • Act as Goto Person between customers and the company as it relates to After Sales Service (Sales and Technical).
  • Provide first tier technical support services to customers.
  • Develop and sustain customer’s loyalty.
  • Work with various Team Leads to address customer issues.
  • Follow up on customers inquiries and issue resolution.
  • Follow up and improve on boarding process on customer projects.
  • Manage our Customer Support Channels.
  • Liaise with Technical support and sales team to ensure customer’s satisfaction.

Professional Skills
The ideal candidate should:

  • Must be customer-centric
  • Must be IT savvy.
  • Must have worked as a managerial staff or team lead
  • Have Technical skills
  • Be customer friendly
  • Proven knowledge of Project Management
  • Be creative and innovative.
  • Have team working skills.
  • Excellent written and verbal communication.
  • Good listening skills

Work Experience:

  • Candidates should have minimum two (2) years work experience in Customer success and Technical support.

Deadline: 30th November, 2020.

Method of Application
Interested and qualified candidates should forward their CV and Cover Letter to: omoye@retailpos.com.ng with the job title as subject matter.

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