Categories
Recruitment / Consulting

Job Vacancies at PCI Educational Consult Limited

PCI Educational Consult Limited, a human resource/recruitment agency is recruiting to fill the position below:

Job Title: Customer Service Representative

Location: Ibadan, Oyo
Employment Type: Full-time

Job Brief

  • We are looking for a customer-oriented service representative.
  • What does a Customer Service Representative do?
  • A Customer Service Representative, or CSR, will act as a liaison, provide product/services information and resolve any emerging problems that our customer accounts might face with accuracy and efficiency.
  • The best CSRs are genuinely excited to help customers. They’re patient, empathetic, and passionately communicative.
  • They love to talk. Customer service representatives can put themselves in their customers’ shoes and advocate for them when necessary. Customer feedback is priceless, and these CSRs can gather that for you. Problem-solving also comes naturally to customer care specialists.
  • They are confident at troubleshooting and investigate if they don’t have enough information to resolve customer complaints.
  • The target is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction.

Responsibilities
Customer Service Responsibilities list:

  • Manage large amounts of incoming calls
  • Generate sales leads
  • Identify and assess customers’ needs to achieve satisfaction
  • Build sustainable relationships and trust with customer accounts through open and interactive communication
  • Provide accurate, valid and complete information by using the right methods/tools
  • Meet personal/customer service team sales targets and call handling quotas
  • Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
  • Keep records of customer interactions, process customer accounts and file documents
  • Follow communication procedures, guidelines and policies
  • Take the extra mile to engage customers

Requirements

  • Proven customer support experience or experience as a Client Service Representative
  • Track record of over-achieving quota
  • Strong phone contact handling skills and active listening
  • Familiarity with CRM systems and practices
  • Customer orientation and ability to adapt/respond to different types of characters
  • Excellent communication and presentation skills
  • Ability to multi-task, prioritize, and manage time effectively
  • High school degree
  • 0-2 years work experience.

Job Title: Training Manager

Location: Ibadan, Oyo

Job Brief

  • We are looking for an experienced Training and Development Manager to devise our organizational training strategy, oversee its implementation and assess its outcomes. You will identify training and developmental needs and drive suitable training initiatives that build loyalty to the firm.
  • Training Managers work across many departments to get employees up to speed in both their specific vertical, and the overall needs of the company. Training Managers often have backgrounds in business, leadership, human resources, development and education.
  • Training Manager responsibilities include enhancing employees’ skills, performance, productivity and quality of work.

Responsibilities

  • Identify and assess future and current training needs through job analysis, career paths, annual performance appraisals and consultation with line managers
  • Draw an overall or individualized training and development plan that addresses needs and expectations
  • Deploy a wide variety of training methods
  • Conduct effective induction and orientation sessions
  • Monitor and evaluate training program’s effectiveness, success and ROI periodically and report on them
  • Manage training budget
  • Provide opportunities for ongoing development
  • Resolve any specific problems and tailor training programs as necessary
  • Maintain a keen understanding of training trends, developments and best practices.

Requirements

  • Proven work experience as a Training Manager
  • Track record in designing and executing successful training programs
  • Familiarity with traditional and modern training methods (mentoring, coaching, on-the-job or in classroom training, e-learning, workshops, simulations etc)
  • Excellent communication and leadership skills
  • Ability to plan, multi-task and manage time effectively
  • Strong writing and record keeping ability for reports and training manuals
  • Good computer and database skills
  • BS degree in Education, Human Resources or relevant field.

Salary
N80,000 – N120,000 / month.

Job Title: Training Manager

Location: Ibadan, Oyo

Job Brief

  • We are looking for an experienced Training and Development Manager to devise our organizational training strategy, oversee its implementation and assess its outcomes. You will identify training and developmental needs and drive suitable training initiatives that build loyalty to the firm.
  • Training Managers work across many departments to get employees up to speed in both their specific vertical, and the overall needs of the company. Training Managers often have backgrounds in business, leadership, human resources, development and education.
  • Training Manager responsibilities include enhancing employees’ skills, performance, productivity and quality of work.

Responsibilities

  • Identify and assess future and current training needs through job analysis, career paths, annual performance appraisals and consultation with line managers
  • Draw an overall or individualized training and development plan that addresses needs and expectations
  • Deploy a wide variety of training methods
  • Conduct effective induction and orientation sessions
  • Monitor and evaluate training program’s effectiveness, success and ROI periodically and report on them
  • Manage training budget
  • Provide opportunities for ongoing development
  • Resolve any specific problems and tailor training programs as necessary
  • Maintain a keen understanding of training trends, developments and best practices.

Requirements

  • Proven work experience as a Training Manager
  • Track record in designing and executing successful training programs
  • Familiarity with traditional and modern training methods (mentoring, coaching, on-the-job or in classroom training, e-learning, workshops, simulations etc)
  • Excellent communication and leadership skills
  • Ability to plan, multi-task and manage time effectively
  • Strong writing and record keeping ability for reports and training manuals
  • Good computer and database skills
  • BS degree in Education, Human Resources or relevant field.

Salary
N80,000 – N120,000 / month.

Job Title: Head of Operation

Location: Ibadan, Oyo

Job Brief

  • We are looking for a Head of Operations to oversee daily activities across functions such as finance, IT and regulatory compliance.
  • Head of Operations responsibilities include designing policies, overseeing customer service and implementing technology solutions.
  • You should be a responsible leader with an analytical and strategic mind and have a broad knowledge of the business. If you’re also committed to productivity and compliance, we’d like to meet you.
  • Ultimately, you’ll ensure our operations run smoothly and that people are productive.

Responsibilities

  • Formulate business strategy with others in the executive team
  • Design policies that align with overall strategy
  • Implement efficient processes and standards
  • Coordinate customer service operations and find ways to ensure customer retention
  • Ensure compliance with local and international laws (e.g. data protection)
  • Oversee the implementation of technology solutions throughout the organization
  • Manage contracts and relations with customers, vendors, partners and other stakeholders
  • Evaluate risk and lead quality assurance efforts
  • Oversee expenses and budgeting to help the organization optimize costs and benefits
  • Mentor and motivate teams to achieve productivity and engagement
  • Report on operational performance and suggest improvements.

Requirements

  • B.Sc / B.A in Business, Computer Science or other relevant fields.
  • Proven experience as Head of Operations, Operations Director or similar leadership role
  • Familiarity with all business functions including HR, finance, supply chain and IT
  • Experience with implementing IT systems
  • Knowledge of data analytics and reporting
  • Good with numbers and financial planning
  • Outstanding communication and negotiation skills
  • Excellent organizational and leadership ability
  • Analytical mind
  • Problem-solving aptitude.

Deadline: 15th December, 2020.

How to Apply
Interested and qualified candidates should send their Resume / CV to: hr@pciconsort.com with the “Job titleas subject of the email.

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