Owens and Xley is a Small Business Advisory and Consulting Company in Lagos, Nigeria. Our services include of Small Business Startup and Set up, Business Plan preparation, Business Process Design and Business Strategy Formulation.
We know the role good planning plays in any business and its associated costs; and the initial capital challenges faced by a small business which is why we have developed solutions which ensure that small business owners have access to technical skills but at a fraction of the cost.
We are recruiting to fill the position below:
Job Title: Online Customer Service Representative
Location: Lekki, Lagos
Employment Type: Full-time
Descriptions
- Post daily on the Instagram page to drive customer retention
- Receive and make customer calls.
- Record documentation of all customer interactions with contact details.
- Reply all DM’s and emails
- Support the sales team with daily sales
- Review outstanding payments
- Keep records of customers and seller’s testimonials.
- Create and post content on Instagram/Website/Blog.
- Give daily operations feedback details to management.
- Participate and organize successful pop up shops for the sales of stock.
- Do any other tasks as assigned.
Requirements
- OND in a relevant field.
- Proven work experience (Minimum of 1 year) in a similar role.
Skills:
- Must be able to resolve and escalate customer complaints
- Must live in Magodo / Ketu axis
- Strong use of Instagram
Salary
N40,000 / month.
Job Title: Cashier / Book Keeper (Entry-Level)
Location: Lekki, Lagos
Employment Type: Full Time
Job Description
- Handles all customer payments and credit transactions.
- Responsible for the daily balancing and reconciliation of cashbook.
- Handles daily cash remittance.
- Follow all established procedures for documenting errors in cashing procedures.
- Set up, break down, stock, replenish and maintains cash register station.
- Handles petty cash and reimbursable.
- Enters all postings into the appropriate accounts using the company software and/or manual template.
- Sends report to the Accountant/Director at the close of business.
- Raises sales invoices and issues receipt after payment to customers.
Requirements
- B.Sc / HND in a related field
- Experience: 1 – 2 years
- Basic accounting skills
- Experience in the related job field
- Ability to handle transactions accurately and responsibly.
- Strong customer service skills.
- Must possess basic math andPC skills.
- Attention to detail.
Salary
- N50,000 – N60,000 monthly.
Job Title: Receptionist
Location: Lekki, Lagos
Employment Type: Full-time
Job Overview
- The receptionist is the first point of contact at the beauty studio. S/he performs administrative tasks, such as answering phones, receiving clients, coordinating appointments and providing information about the organization.
Duties and responsibilities
- Answering phones, scheduling appointments for clients and calling clients to confirm appointments
- Greeting clients with a friendly smile and assigning them to the appropriate station
- Keeping the reception area clean, professional-looking and inviting.
- Ensuring the use of fragrances i.e. scented candles to improve the general aura of the reception area and the studio in general
- Serving clients refreshments and beverages
- Responding to enquiries by phone, e-mail, or in person.
- Managing, escalating and expediting the resolution of customer problems/complaints
- Devising/maintaining office systems, including data management and filing systems
Qualification
- Minimum of OND
Experience / Requirements:
- Minimum 1-year front desk or customer service experience
- Good personal grooming
- Experience working in a service industry
Skills and Abilities:
- Excellent interpersonal and verbal communication skills.
- Maintain a professional appearance at all times
- Time management skills
- Excellent customer service skills
Salary
- N60,000 monthly.
Deadline: 10th November, 2020.
How to Apply
Interested and qualified candidates should send their CV to: recruitment@owensxley.com using the “Job title” as subject of the email.
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