Categories
Recruitment / Consulting

Customer Care Representative at Canpel Revenue Services

Canpelrevenue Services is a consulting firm that provides a wide range of human resources solution with a business focus. We are a dynamic organization that excels in consulting, training and delivering results. We provide current solution and business renovation such requirement of quality talent , business consultant and business process.

We are recruiting to fill the position below:

Job Title: Customer Care Representative

Location: Lagos
Employment Type: Full-time

Job Description

  • We are hiring a Customer Service Representative to manage customer queries and complaints. You will also be ajsked to process orders, modifications, and escalate complaints across a number of communication channels.
  • To do well in this role you need to be able to remain calm when customers are frustrated and have experience working with computers.

Responsibilities

  • Maintaining a positive, empathetic and professional attitude toward customers at all times.
  • Processing orders, forms, applications, and requests.
  • Keeping records of customer interactions, transactions, comments and complaints.
  • Communicating and coordinating with colleagues as necessary.
  • Providing feedback on the efficiency of the customer service process.
  • Responding promptly to customer inquiries.
  • Communicating with customers through various channels.
  • Acknowledging and resolving customer complaints.
  • Knowing our products inside and out so that you can answer questions.
  • Managing a team of junior customer service representatives.
  • Ensure customer satisfaction and provide professional customer support.
  • Customer Service Representative Requirements:
  • High school diploma, general education degree or equivalent.
  • Ability to stay calm when customers are stressed or upset.
  • Comfortable using computers.
  • Experience working with customer support.

Requirements

  • Bachelor’s Degree, HND, NCE, OND qualification
  • 0-2 years work experience.

Deadline: 28th January, 2021.

How to Apply
Interested and qualified candidates should send their CV to: Vacancy@canpelrevenue.com.ng using the “Job Title” as the subject of the email.

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