Categories
Manufacturing / FMCG / Industrial

Customer Service Representative at PTK Consulting Limited

PTK Consulting Limited – Our client who are FMCG group of companies is recruiting to fill the position below:

Job Title: Customer Service Representative

Location: Ipaja, Lagos Mainland – Lagos
Employment Type: Full-time

Responsibilities
Customer Service Responsibilities list:

  • Manage large amounts of incoming calls
  • Generate sales leads
  • Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
  • Keep records of customer interactions, process customer accounts and file documents
  • Follow communication procedures, guidelines and policies
  • Take the extra mile to engage customers
  • Identify and assess customers’ needs to achieve satisfaction
  • Build sustainable relationships and trust with customer accounts through open and interactive communication
  • Provide accurate, valid and complete information by using the right methods/tools
  • Meet personal/customer service teamsales targets and call handling quotas

Requirements

  • OND, SSCE / GCE / NECO
  • Proven customer support experience or experience as a Client Service Representative
  • Candidate must be a Female and should be living around Ipaja Axis or its environ.
  • Strong phone contact handling skills and active listening
  • Familiarity with CRM systems and practices
  • Customer orientation and ability to adapt/respond to different types of characters
  • Track record of over-achieving quota
  • Excellent communication and presentation skills
  • Ability to multi-task, prioritize, and manage time effectively
  • 2-3 years experience

How to Apply
Interested and qualified candidates should send their updated Resume to: ptkconsultinglimited@yahoo.com using “Customer Service Officer- Ipaja” as the subject of email.

Note

  • Please note that interview would be on the 6th of January 2021.
  • Only qualified candidates should apply

 

Application Deadline  31st December, 2020.

Interview Date 6th January, 2021.

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