Royal Power and Energy Limited – We are leading power solution providers and suppliers of complementary electrical products and services such as UPS, Batteries, AVRs, Transformers, Surge Arresters, and Solar Systems. Our vast experience and in-depth knowledge in the power industry has helped our company to understand the needs of the market and offer high performance products and systems.
We are recruiting to fill the position below:
Job Title: SLA Coordinator
Location: Lagos
Details
- Accountable for maintaining an accurate and up to date list of all SLA Contracts, Customers, Sites & Equipment within the Service Software.
- Assist in obtaining necessary approvals for PM access and schedule sites with regional coordinators.
- Liaise with Service Sales on the submission of new SLA costing, quotation proposals, renewal, and equipment of location addendums.
- Assist with the follow-up on agreements, renewals, SLA, and Service payments
- Understanding the various elements of each SLA agreement and RPE’s Exposure to any Penalties or charges.
- Accountable to verify E-Job Completion Certificates (JCCs) and collecting physical JCCs from PM Visits and SLA Service Calls.
- Responsible for the database of all PM JCC reports within Service Software whilst ensuring, and monitoring, all PMs completed as scheduled.
- Collect reports from coordinators/Service Software.
- Responsible to ensure any equipment added or removed from SLA agreement is correctly updated within the SLA database.
- Accountable for ensuring that all SLA JCCs are submitted in a timely ‘manner to Finance for invoicing on a weekly/monthly/quarterly basis.
Requirement
- Interested candidates should possess a Master’s degree qualifications.
Deadline: 21st December, 2020.
How to Apply
Interested and qualified candidates should send their CV to: hr@rpeltd.com using the Job Title as subject of the email.
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