NGO / Non-Profit Associations

Protection / CFM Assistant at Danish Refugee Council (DRC)

Danish Refugee Council (DRC) is a Danish international non-governmental organisation, which promotes and supports durable solutions to the problems faced by refugees and internally displaced people all over the world. DRC is present in more than 30 conflict territories around the world assisting displaced people with shelter, food, income-generating activities, and a wide range of other assistance. It is of utmost importance for DRC to work in compliance with the DRC Accountability and Quality Management system and national legislations. Smooth, reliable and effective operational systems are preconditions for DRC to maintain its position as a trustworthy and reliable partner for our donors and an accountable organisation towards our beneficiaries.

We are recruiting to fill the position below:

Job Title: Protection / CFM Assistant

Location: Borno
Type of Contract: National Contract

The Position

  • The Protection Assistant, under the supervision of the Roving Protection Team Leader will be fully dedicated to support the integration of protection principles and the mainstreaming of gender within the context of programmes jointly implemented with WFP.
  • The Protection Assistant is responsible for the day-to-day implementation of the various protection activities in the field locations under his/her responsibility related to protection in food programming.
  • This includes conduct Protection Monitoring/ risk assessments/ rapid protection assessments, conduct referrals (including establishing referral pathways), following up of cases, identification of protection cases, referrals for IPA, monitor the CNMs daily, weekly work planning, ensuring awareness on CFM, collection of complaints, documenting of the complaints in adherence to WFP and DRC systems, feedback to communities and train on CFM, protection principles to CNMs, food committees.

Key Roles

  • Ensure the organization and the implementation of all protection activities at field level in accordance with the agreed work plan (under the supervision of the Protection Roving Officers and Team Leader) and the international standards
  • Ensure the management of the field protection incentive workers (team and work management)
  • Prepare necessary activity and protection reports (weekly, monthly, ad hoc)
  • Participate in conducting needs and programmatic assessments in targeted locations
  • Identify, document, refer and or intervene on protection cases identified in within Food activities.
  • Liaise with humanitarian actors to lobby for services for beneficiaries through bilateral or multi-lateral engagement.
  • Document all protection activities on Kobo in line with the M & E requirements.
  • Document all protection cases in appropriate forms – referrals, individual case forms and updated in Kobo including appropriate filing of hard copies in secure cabinets.
  • Ensure the complaints and feedback mechanism (CFM) is implemented by establishing desks to collect complaints in all food activities
  • Carry out all rounded inclusive awareness sessions on use of the CFM to beneficiaries in all target locations.
  • Document Complaints using Kobo and hardcopies where appropriate, provide update reports for dissemination and sorting to DRC risk and compliance department and WFP.
  • Follow up all protection related complaints and conduct protection concern verification and referrals where appropriate.
  • Engage with communities directly and create awareness on protection mainstreaming, protection principles, human rights, child protection, SGBV, CFM, gender and age diversity inclusion throughout the project period.
  • Train food committees, community leaders, partner staff and other stakeholders of food security and protection programming to strengthen the protective environment of beneficiaries.
  • Carry out protection risks assessments, protection monitoring activities as advised by your line managers.
  • Participate and actively recruit casual social workers are needed.
  • Document all protection activities on Kobo and liaise with Protection Information Management Specialist to ensure your activities are captured in KOBO and in Protection dashboards.
  • Carry out any delegated activities as assigned by DRC management at the field level including supervision of field bases.
  • Manage DRC protection assets assigned to the field of operation.
  • Document and analyze the FGDs, Community meetings, KII and HH surveys conducted into a report for sharing with managers for review.
  • Identify protection trends and bring this to the attention of the line manager for action planning
  • Carry out advocacy and sensitization activities at the field level
  • Represent DRC protection in all partner discussions at the field level
  • Liaise with security officers in DRC to always keep up to date on security situation of the field base. Support protection coordinator, manager with itinerary planning for field visits including donor visits. Provide detailed updates of activities within your designated field site

Key Requirements
Education: (include certificates, licenses et.)

  • Diploma or BA./BSc. in relevant field (sociology, social work, psychology, education, counselling, human rights, development studies etc.)
  • Alternatively: experience as DRC Protection field worker

Experience: (include years of experience) Essentials

  • Diploma or degree in community development, psychology, sociology, food management and other social sciences relevant.
  • 2 yrs. Work experience in a humanitarian organization / with displacement affected populations or significant experience as a DRC Protection social or outreach worker
  • Knowledge of protection norms, principles, and activities
  • Excellent communication skills (oral and writing)
  • Professional fluency in English and Hausa
  • Ability and willingness to maintain regular presence at project sites (remote / field sites) and to work during irregular working hours and in insecure environments
  • Strong interpersonal, communication, and negotiation skills – self-motivated individuals, able to take initiative and propose solutions, resilient, positive, and able to work independently.
  • Good understanding of the Northeast Nigeria operational context
  • Must have basic level computer skills. Desirables
  • Knowledge of the protection activities
  • Knowledge of Northeast Nigeria States languages including Kanuri added advantage.


  • Knowledge of the protection activities
  • Knowledge of Northeast Nigeria States languages including Kanuri added advantage.


  • Availability: ASAP
  • Salary and conditions: In accordance with Danish Refugee Council’s Terms of Employment;
  • The income will be subject to statutory deductions as per applicable Nigeria laws. The employee is responsible for the tax returns.

Deadline: 21st January, 2021.

How to Apply
Interested and qualified candidates should:
Click here to apply online
Follow the procedures below:

  • CV and Cover Letter indicating and explaining the suitability for the position applied.
  • Provide contact details (name, position, email address and tel. no.) of 3 professional non-related references, whereas 1 must be for the latest employer. Please do not attach any written recommendations.
  • Applications should be addressed to: “Recruitment Manager”.
  • Applications can be sent through email to please note: The position title must be written in the subject line of the email otherwise not considered.
  • Only motivated applications that address the stipulated duties and meet the required qualifications, sent together with a CV, will be considered. CV-only applications will not be considered.

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