Parkway Project Limited is a Financial Technology Company that provides simple, intuitive, end-to-end corporate and, retail banking services.
We are recruiting to fill the position below:
Job Title: Customer Support Officer
Location: Yaba, Lagos
Employment Type: Full-time
- Provision of first level helpdesk support for product offerings
- Professional management of Incoming and Outgoing correspondence via telephone & Post mail
- Professional reception & attendance to guests & visitors.
- Collate and provide a report to the appropriate unit
- Receive, document, and resolve clients/subscribers’ complaints.
- Escalate clients/subscribers’ complaints as applicable to support or help desk.
- Telephone and e-mail marketing of product features and enhancements to clients/subscribers.
- Maintain appropriate logs of operational activities.
- Managing and maintaining good client relationships in ensuring a healthy customer experience, ensuring escalated customers’ complaints, issues or challenges are amicably resolved.
- Bachelor’s Degree qualification.
- 1 – 2 years Experience.
Deadline: 29th March, 2021.
Method of Application
Interested and qualified candidates should send their CV to: email@example.com using the “Job Title” as the subject of the email.