Zipline is an American medical product delivery company headquartered in South San Francisco, California that designs, manufactures, and operates delivery drones. The company operates distribution centers in Rwanda, Ghana, and the US. The company began drone deliveries in Rwanda in 2016 and primarily delivered blood.
Zipline uses drones to deliver critical and life-saving medicine to thousands of hospitals serving millions of people in multiple countries. Our mission is to provide every human on Earth with instant access to vital medical supplies. Join Zipline and help us make this a reality for billions of people.
We are recruiting to fill the position below:
Job Title: Fulfillment Operations Professional
Location: Kaduna, Nigeria
About You and The Role
- As a member of Zipline’s Fulfillment operations team in Nigeria, you’ll be responsible for building a strong supply chain of health commodities to enable health facilities to provide the best services to their patients.
- By joining us, you’ll be contributing to providing access to healthcare for all. Your main responsibilities will involve performing and coordinating a variety of tasks within the Fulfillment Operations team to ensure that our customers get their requests / orders in a timely manner. At Zipline, we believe that where you live should not influence your access to vital medical supplies. If this opportunity sounds like something you’d want to be a part of, then keep reading.
What You’ll Do
- As a Fulfillment Operations Professional, you will be part of the team that ensures that blood products & medical products are delivered from our distribution centers to health care facilities in a safe, reliable, and fast manner. By joining us, you will therefore be contributing to our mission of ensuring that every human on Earth has instant access to vital medical supplies.
Your main responsibilities will include:
- Customer Service & Order Fulfillment: You will be the first line when it comes to fielding orders from customers & ensuring they have high quality & excellent experience.
- Responding to calls from customers and collaborating with other members to process their orders
- Inventory & Warehouse Management: Organizing and managing supplies and equipment to ensure as the company scales, proper management procedures are in place.
- Product Handling: Manage & prepare packages to be delivered via drone to the hospitals and clinics to ensure quality & speed of delivery.
- Best Practices & Safety Management: Work with a team to perform daily quality control, oversee safety and regulations at the Zipline distribution center.
What You’ll Bring
- Preferred: Diploma or Bachelor’s degree in Sciences preferably in Pharmacy, Nursing, Biomedical Laboratory, Biochemistry or Public Health
- Full professional proficiency in spoken and written English
- 1+ years of practical experience in a laboratory setting, manufacturing plant, hospital or clinic
- Passionate about making sure that each component of our supply chain and order processing is handled perfectly
- Proactive with excellent organization and attention to detail
- Obsessed with customer experience and making sure the quality of our deliveries always exceeds expectations
- Upbeat and positive attitude, a collaborator who wants to succeed while also helping teammates grow
- Must be eligible to work in Nigeria
What Else You Need To Know:
- Must be willing and able to work nights / weekends
- Must be willing to work for a period of more than 45 hours / week
- Must be willing to relocate to any of our distribution centers
- This job will involve regular communication with customers to process their requests and answer their queries about our stock and seek support.
How to Apply
Interested and qualified candidates should:
Click here to apply online
Job Title: Flight Operator
Location: Kaduna
About You and The Role
- As a member of Zipline’s Flight Operations team in Kaduna, Nigeria, you’ll be responsible for ensuring that the delivery of medical products to health facilities is done in a safe and timely manner. This will involve working with a team of flight operators to conduct regular pre-flight inspections, launching, and recovery of the drones (aircraft).
- You’ll be trained to conduct regular maintenance of the drones and other equipment at our site to support ongoing operations.
- You will be expected to contribute to the continuous improvement of our daily operations and processes to support the growth of our operations as we scale.
What You’ll Do
- Launch and Recovery: You will be responsible for the safe assembly of drones in preparation for 150+ flights, perform critical checks, communicate with Zipline controllers in readiness for flight, launch and disassemble drones on return to the Distribution Center.
- Maintenance of drones and ground equipment: You will be responsible for performing corrective and preventive maintenance: scheduled or unscheduled on Zipline’s Aircraft and Ground Equipment. The maintenance includes but is not limited to Aircraft body maintenance, aircraft wing maintenance, etc.
- Troubleshooting: You will be required to follow troubleshooting guidelines for the drones and ground equipment and collaborate with locally-based and USA based engineering teams to troubleshoot and optimize issues.
- Projects: You may be involved in short-term and long-term projects that involve collaboration across functional teams in efforts to scale drone deliveries to 150+ and improve operational efficiency.
What You’ll Bring:
- Diploma or Degree in Mechanical / Electrical / Electronics / Aerospace Engineering
- You enjoy working in the field and are not afraid to get your hands dirty
- Ability to stay focused, humble, and safety-conscious during 12 hour shifts
- Ability to work in a fast-paced environment and enjoy work that keeps you on your feet
- Ability to maintain focus during extended daily flight operations
- Comfortable troubleshooting mechanical and electrical issues with complex, battery-operated machinery
- Extremely process & detail-oriented
- Full professional proficiency in spoken and written English
- Must be eligible to work in Nigeria
What else you need to know:
- Must be willing and able to work night / weekends
- Must be willing and able to work for a period of more than 45 hours / week
- This is a full-time position based at one of our distribution centers in Kaduna, Nigeria
- Must be willing to relocate to any of our distribution centers in Kaduna, Nigeria
Benefit
- Once hired you will go through a rigorous training program with Zipline Academy to gain a deep understanding of our history, our mission, our impact, and our UAS systems. The program includes a thorough Flight Operations training that covers different parts of our system and our drone.
How to Apply
Interested and qualified candidates should:
Click here to apply online
Note
- Zipline is an equal opportunity employer and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws or our own sensibilities.
- We value diversity at Zipline and welcome applications from those who are traditionally underrepresented in tech. If you like the sound of this position, please apply!
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