Senior Customer Service Manager at Poise & Etiquette

Poise Nigeria Limited is a consultancy and training organisation focused on Total Personality Development & Impression Management.

We are recruiting to fill the position below:

Job Title: Senior Customer Service Manager

Location: Lagos
Employment Type: Full-time

Job Description

• In charge of creating scripts to provide support to clients through phone calls, emails and chatbox
• Responsible for planning and implementing strategies and operations of the customer service unit
• Drive initiative to improve day to day customer service processes;
• Constant evaluation and analysis of systemsto ensure it is maximized;
• Utilize customer service and web technologies to increase customer satisfaction;
• Maintain accurate records and documents on all customer service activities and discussions;
• Stay informed on the latest industry techniques and methods;
• Develop customer satisfaction goals and coordinate the team to meet them on a steady basis;
• Assess service statistics and prepare detailed reports
• Provide help and advice to clients on the Company’s services;

Requirements

• Interested candidates should possess a Degree / MSC with 8-11 years work experience.
• Excellent oral and written communication skills
• Excellent organisational and time management skills
• Sound report writing and analytical skills
• Proficient in the use of Microsoft Office suite
• Detail oriented with the ability to multitask

Deadline: 25th February, 2021.

How to Apply
Interested and qualified candidates should send their CV to: recruiter@poiseandetiquette.com with the job title as the subject of the mail.