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IT and Telecoms

Customer Care Executive at AfriTech Digitals Limited

AfriTech Digitals Limited is into ICT Solutions & Training, Delivery Logistics Services and Real Estate. We also provide cutting edge business solutions to brands and businesses.

We are recruiting to fill the position below:

Job Title: Customer Care Executive

Location: Lagos
Employment Type: Full-time

Job Description
We are looking for dedicated Customer Care/Relationship Exectuves with good working experience to join our organisation

Responsibilities

  • As a corporate entity that offers boutique of services, the successful individuals will be assigned to man the different business portfolios as their respective Customer Care/Relationship Exectuve
  • Takes customers’ orders for services as well as well as compaliants and communicating them accurately to the relevant operational units/departments – field officers, dispatch riders, sales and digital marketing team, Website Developers and others.
  • Customer Care/Relationship Exectuves manning logistic delivery business portfolio will monitor movements of the dispatch riders via the logistics app in the office to ensure strict compliance.
  • Provides quality customer service to customers daily by utilizing computer technology to handle high call volumes and online enquiries.
  • Handles and responds to all requests/queries/complaints/enquiries made by customers in a courteous, firm and efficient manner.
  • Ensures to liaise with the office Assistants to ensure environment especially the front desk is clean before the office opens for business.
  • Ensure payments made for services by customers are well recorded
  • Resolve customer complaints via phone, email, mail or social media and complaints are resolved amicably and in good time
  • Provides correct and complete report as may be required by the Head, Customer Representative & Marketing
  • Performs any other duties or tasks as may be required by the Head, Customer Service Representative & Marketing/Management
  • Candidates must resides In Mainland (Yaba, Ogba, Gbagada, and surrounding areas) and Island (Ajah or Lekki ONLY)

Requirements

  • Academic qualificiation is not the most important BUT ability to deliver on the job!
  • Must have good communication skills
  • Must be trainable
  • A beautiful and charming disposition
  • Female candidates are preferred
  • Candidate must be a computer literate
  • Must be fluent in English Language

Top Skills:

  • A warm, cheerful spirit
  • Patience
  • Humility
  • Negotiation & Sales skills
  • Cleanliness
  • Ability to listen
  • Positive attitude
  • Ability to work under pressure
  • People orientated
  • Attention to details
  • Problem solving
  • Organizational skills
  • Adaptability.
  • Multitasking.

Deadline: 31st March, 2021.

Method of Application
Interested and qualified candidates should send their CV to: front@afritechdigitals.com using “Application for Customer Care (Your Qaulification – Your Sex – Your Location)” as the subject of the email.

Note: Applications that follow the instructions stated would be given prompt attention as successful.

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