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Health / Medical

Job Vacancies at EHA Clinics

EHA Clinics, a subsidiary of eHealth Africa, is a health care network operating across Nigeria that provides high-quality, innovative, data-driven, and technology-enabled services. EHA Clinics delivers a comprehensive range of state of the art health care services in each location, e.g,  general consultations, laboratory investigations, pharmaceuticals, annual medical checks, child wellness checks, ultrasonography, and specialized services (urgent care, telemedicine, home care, dental care, and ophthalmology).

We are recruiting to fill the position below:

Job Title: Laboratory Scientist

Location: Kano
Department: Lab
Division: EHA Clinics
Reports to: Practice and Quality Assurance Manager

Summary of Job

  • The Laboratory Scientist will be expected to provide first-class services by applying skills and scientific knowledge to support accurate medical diagnoses and the wellbeing of our patients.
  • In this role, you will perform a variety of laboratory tests and procedures to assist in diagnosing, monitoring, treating and preventing disease.

Essential Duties and Responsibilities

  • To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Other duties may be assigned.

Duties

  • S/he collect and analyze body fluids, tissue and other substances to determine normal or abnormal findings.
  • You’ll operate sophisticated equipment and instruments to identify the results. Both technicians and technologists perform tests and procedures that physicians or other healthcare personnel order.
  • Maintains quality results by running standards and controls, verifying equipment function through routine equipment maintenance and advanced troubleshooting; calibrating equipment utilizing approved testing procedures; monitoring quality control measures and protocols.
  • Identifies and communicates abnormal results by alerting supervisory personnel, the patient physician, or nurse.
  • S/he will need to be able to conduct the following investigations;
  • (Toxicology) identifies the presence or quantity of drugs of abuse, therapeutic drugs, and toxic substances by operating toxicology instrumentation and performing manual methods for the performance of drug screens, blood alcohol levels, and carbon monoxide levels.
  • (Chemistry) provides test results for patient diagnosis and treatment by operating chemistry equipment; performing hand chemistries.
  • (Hematology) provides test results for patient diagnosis and treatment by operating hematology, urinalysis, and coagulation equipment; performing manual methods of differentials.
  • (Immunology) provides test results for patient diagnosis and treatment by operating equipment such as the gamma counter, spectrophotometer, densitometer, and through methods such as radioimmunoassay, enzyme immunoassay, and serological testing.
  • (Microbiology) provides physician with information for treatment of patient infection by performing technical procedures for the identification or susceptibility of bacteria, parasites, fungi, and mycobacteria.
  • (Blood bank) ensures the patient of receiving compatible blood/blood components by completing blood typing, antibody screening, compatibility testing, and antibody identification procedures.
  • (Blood bank) assures future retrieval of patient transfusion information by preparing patient packets and maintaining blood bank database.
  • Organizes work by matching computer orders with specimen labeling; sorting specimens; checking labeling; logging specimens; arranging reports for delivery; keeping work surfaces clean and orderly.
  • Using a Lab Information Management System for specimen tracking, results entry and reporting.
  • Contributes to a safe and secure environment for patients, visitors, physicians and co-workers by following established standards and procedures; complying with legal regulations.
  • Maintains patient’s confidence by keeping laboratory information confidential.
  • Serves and protects the Diagnostic firm by adhering to professional standards, laboratories policies and procedures, federal, state, and local requirements, and other pre-specified standards.
  • Enhances laboratory services and laboratory reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.
  • Other duties as assigned from time to time

Patient & Family Education / Support:

  • Provide emotional support and measures to alleviate fear and anxiety.
  • Assess patient and family readiness and identifying learning needs.
  • Lead/encourage multidisciplinary approach for patient’s discharge.
  • Develop and implement the teaching plan utilizing patient education manual.
  • Document patient and family education.
  • Participate in voluntary community health activities to promote, maintain and restore health and prevent diseases.
  • Adheres to Policies and Procedures.
  • Adheres to EHA Clinics Code of Conduct as well as ethical standards of the field.

Customer Service Requirements:

  • Must have excellent customer service skills and communication skills
  • Must be able to plan and perform daily activities in an organized manner.
  • Must be kind, compassionate, dedicated and patient.
  • Must have the ability to handle different kinds of emotions as well as manage on the job stress.
  • Must be focused, very detailed and be creative in making decision.
  • Must be physically and mentally stable to  handle extended shifts as well as mental pressure and traumatic events.
  • Must be able to review, analyze and respond to different situations they encounter daily.
  • Must be able to think critically in adapting to change, judging situations and taking appropriate decisions.

Professional Development:

  • EHA Clinics requires all staff to keep their knowledge and skills up to date
  • S/he is expected to continue to learn throughout their career at EHA Clinics through continuing professional development (CPD). The professional body relating to specialist areas will have information on the type of CPD to be carried out and how much should be completed each year.

Key Areas of Note:

  • Ensure continuing education, training and development is undertaken to meet clinical governance guidelines for Continuing Professional Development and a Personal Development Plan.
  • Keep up to date with relevant medical research, technology, and evidence-based medical practice by attending continuing education courses and professional meetings, reading journals, etc.
  • Perform a variety of research and analysis tasks associated with improvement of clinical care, medical diagnosis, and treatment where appropriate.
  • Audit of clinical practice and review of relevant literature.
  • Research unusual symptoms and treatment options, through consultation with physicians and other medical specialists.
  • Provide literature reviews and the like; review, analyze and determine the significance of a variety of diagnostic test results.

Qualifications & Training

  • A minimum of Bachelor of Science Degree in Laboratory Science from an accredited university.
  • Candidate must possess a Certification from the Associate of the Institute of Medical Laboratory Science Council of Nigeria (AMLSCN)
  • Candidate must possess a current practising license.
  • Relevant Certification will be an added advantage.

Work Experience:

  • Minimum of 3 years working experience in a Medical Laboratory, Clinic or hospital.

Key Skills and Attributes:

  • Computer literacy
  • Excellent Communication
  • Working Under Pressure
  • Humane, Empathetic and Supportive Bedside Manner
  • Leadership and Teamwork
  • Problem solving and Initiative
  • Time Management and Organization
  • Attention to Detail.

Salary

  • Competitive salary scale based on improvements from the CONMESS and CONHESS salary structures as well as surveys from top private hospitals in Nigeria.
  • Salary is negotiable but performance-based. Base salary constitutes 70%, while 30% is a bonus based on predefined individual performance indicators and monthly organizational performance.

Other Benefits
The following benefits are available with this offer of employment:

  • Health Insurance: EHA Clinics will cover medical expenses for yourself, your spouse and up to two dependents. Further details are contained in the Nigeria Addendum to the EHA Clinics Employee Handbook.
  • Group Life Assurance: EHA Clinics provides life insurance for you as our employee. This insurance is payable in the event of your death. The effective date of coverage will be upon successful completion of your probationary period.
  • Group & Personal Accident: EHA Clinics provides Accidental Death and Dismemberment Insurance (ADD) for you as our employee. AD&D covers death by accidental means (rather than natural causes) and dismemberment. The effective date of coverage is your hire date.
  • Pension: EHA Clinics supports employee retirement preparation and investment by paying a 10% pension contribution on top of the statutory pension contribution of 8% that is already factored into your salary.
  • Annual Leave: You are entitled to 21 days paid annual leave accrued at 1.75 days/month. Employees may begin scheduling leave with their direct supervisor upon successful completion of their probationary period.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Job Title: Senior Marketing Communications Coordinator

Location: Kano (Some travel may be required for meetings and other ad hoc activities)
Department: Marketing & Communications, EHA Clinics
Division: EHA Clinics
Reports to: Chief of Staff

Summary of Job

  • The Senior Marketing and Communications Coordinator plays an important role in enabling the success of marketing efforts in a dynamic, diverse, and growing brand.
  • The successful candidate will be responsible for all aspects of corporate communications and demand generation for the clinics, their programs, and services.
  • The Senior Marketing and Communications Coordinator will develop and implement communications strategies and work with internal and external partners to develop and manage communication tools and marketing projects.

Essential Duties and Responsibilities

  • To perform this role successfully, the Senior Marketing Communications Coordinator will perform the following responsibilities in relation to all clinics which will include but are not limited to:

Core Tasks
General:

  • Lead communications planning, strategy, and execution for all the Clinics’ programs and services, including the REACH community health program.
  • Develop and implement strategies to raise the profile of EHA Clinics and the services provided.
  • Work with the Chief of Staff to coordinate and manage special marketing/communication events, projects, and publications.
  • Partner with the Executive and Senior Management teams to create marketing plans aligned to the organization’s objectives.
  • Provide training and marketing leadership and act as a marketing subject matter expert for the senior management team and medical team.
  • Keep abreast of competition and its collateral, advertising, and marketing efforts, and evolving digital and marketing trends.

Digital Marketing & Content Management:

  • Facilitate social media engagement and update content in local digital channels.
  • Develop and execute promotion campaigns via digital advertising channels.
  • Engage in proactive online reputation management by reviewing relevant client comments (positive or negative) in social media channels and work with internal teams to respond accordingly.
  • Manage the content of websites and social media channels.
  • Produce regular email newsletters and client communications.
  • Plan and execute content production in liaison with internal team and vendors (video, infographic, visuals, web articles, etc.)

Public Relations and Visual Asset Management:

  • Develop a comprehensive media engagement and PR plan per quarter.
  • Lead impactful PR strategy activities to drive quality press coverage through media engagement, in alignment with communications objectives.
  • Maintain a comprehensive list of local media contacts, with particular emphasis on health influencers and bloggers.
  • Write and distribute all media advisories, media pitches, and press releases for the Clinics.
  • Manage the execution of events, community/government relations activities, and press promotional activities.
  • Support the coordination of photography for advertising, collateral, and public relations purposes.

Direct Marketing and Collateral Development:

  • Oversee development of customer-facing materials (brochures, posters, banners, etc.), and manage approval processes.
  • Understand brand strategies and ensure all communications align accordingly across all products and services.
  • Directly manage marketing vendors and suppliers.

Qualifications & Training

  • Bachelor’s Degree in Marketing, Communications, Media or similar discipline.
  • Must demonstrate excellent marketing communications skills and knowledge. Experience working with cross-functional teams in executing tactics.
  • Professional certifications, qualifications, and memberships (CIM, ANIPR, APCON, etc.) a plus.

Work Experience:

  • S/he will be required to have 6 – 8 years of experience in communications, public relations, marketing, branding, or related disciplines.
  • Experience with healthcare or services marketing is a plus.

Key Skills and Attributes:

  • Excellent writing, editing, grammar, and proofreading
  • Strong working knowledge of all forms of communication (print and digital)
  • Proven success in crafting messaging and maintaining brand voice
  • Experience in managing digital platforms (Hootsuite, MailChimp, Google Ads, Analytics, etc.)
  • Proven success in growing social media audiences
  • Demonstrated ability to organize and handle multiple priorities simultaneously
  • Effective interpersonal skills
  • Ability to work in team environments and closely with senior management
  • Proficiency in Google Suite with a working knowledge of Odoo.

Salary

  • Competitive salary scale based on surveys from top private hospitals in Nigeria.
  • Salary is negotiable but performance-based.

Other Benefits
The following benefits are available with this offer of employment:

  • Health Insurance: EHA Clinics will cover medical expenses for yourself, your spouse, and up to two dependents. Further details are contained in the Nigeria Addendum to the EHA Clinics Employee Handbook.
  • Group Life Assurance: EHA Clinics provides life insurance for you as our employee. This insurance is payable in the event of your death. The effective date of coverage will be upon successful completion of your probationary period.
  • Group & Personal Accident: EHA Clinics provides Accidental Death and Dismemberment Insurance (ADD) for you as our employee. AD&D covers death by accidental means (rather than natural causes) and dismemberment. The effective date of coverage is your hire date.
  • Pension: EHA Clinics supports employee retirement preparation and investment by paying a 10% pension contribution on top of the statutory pension contribution of 8% that is already factored into your salary.
  • Annual Leave: You are entitled to 21 days paid annual leave accrued at 1.75 days/month. Employees may begin scheduling leave with their direct supervisor upon successful completion of their probationary period.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Job Title: HR and Admin Officer

Location: Abuja or Kano (Some travel may be required for meetings and other ad hoc activities)
Department: Administration
Division: EHA Clinics
Reports to: Chief of Staff

Summary of Job

  • The HR and Admin Officer is responsible for all aspects of administrative management of the clinic’s projects and day-to-day activities, ensuring compliance with the organization’s policies and procedures as well as the parent organization’s regulations.
  • The HR and Admin Officer will also design the yearly budget and plan for the organization, under the supervision of the Chief Finance Officer.

Essential Duties and Responsibilities

  • To perform this role successfully, the Accounts and Billing Officer will perform the following responsibilities in relation to all clinics which will include but are not limited to:

Core Tasks
Administrative Human Resources:

  • Provides confidential secretarial and administrative support for the principal executive or executives, including managing the schedule/calendar, making travel arrangements, screening and handling telephone communications, greeting and directing visitors, and dealing with administrative problems and inquiries as appropriate.
  • Serves as a primary point of direct administrative contact and liaison with other offices, individuals, and external institutions and agencies on a range of specified issues; organizes and facilitates meetings, conferences, and other special events, as required.
  • Gathers, enters, and/or updates data to maintain departmental records and databases, as appropriate; establishes and maintains files and records for the office.
  • Monitors and coordinates accounting activities as appropriate, and prepares internal reports for management; participates in budget planning and management, as required.
  • Assists with project development and planning to ensure more efficient service and organization of the office.
  • Composes and prepares written documentation and correspondence for the office; screens and evaluates incoming and outgoing correspondence and prepares responses as appropriate.
  • Assists in the coordination, supervision, and completion of special projects as appropriate.
  • Enhances professional growth and development through participation in educational programs, current literature, in-service meetings, and workshops.
  • Organize a filing system for important and confidential company documents
  • Create and distribute guidelines and FAQ documents about company policies
  • Gather payroll data like bank accounts and working days
  • Update office policies as needed
  • Maintain a company calendar and schedule appointments
  • Book meeting rooms as required
  • Distribute and store correspondence (e.g. letters, emails, and packages)
  • Prepare reports and presentations with statistical data, as assigned
  • Prepare and distribute meeting agenda and meeting minutes.
  • Prepare and distribute business journals, presentations, transcriptions, and letters using standard formats.
  • Maintain security and confidentiality of company information.
  • Prepare travel documents and make travel arrangements.
  • Collect and analyze the business data from various departments to prepare reports and presentations for management.
  • Develop strong working relationships with senior management and administrative personnel for effective and smooth operations.
  • Plan and organize pieces of training, leadership meetings, conferences, and workshops.

Human Resources:

  • May supervise personnel which may include recommendations for hiring, performance evaluation, training, work allocation, and problem resolution.
  • Maintaining physical and digital personnel records like employment contracts and PTO requests
  • Update internal databases with new hire information
  • Publish and remove job ads
  • Schedule job interviews and contact candidates as needed
  • Prepare reports and presentations on HR-related metrics like the total number of hires by department
  • Develop training and onboarding material
  • Respond to employees’ questions about benefits (for example, number of vacation days they’re eligible for)
  • Coordinating schedules, distributing memos and reports, and ensuring that everyone is kept current on necessary company news and information
  • Evaluate the performance of the employees semi-annually

Key Skills and Attributes

  • Bachelor’s Degree in Human Resources, Business Administration or related field and / or equivalent experience.
  • At least three years of related experience required.
  • Proficiency in the use of the Asana task management tool is an advantage
  • Excellent verbal and written communication skills.
  • Excellent interpersonal and customer service skills.
  • Excellent organizational skills and attention to detail.
  • Working understanding of human resource principles, practices, and procedures.
  • Excellent time management skills with a proven ability to meet deadlines.
  • Ability to function well in a high-paced and at times stressful environment.
  • Proficient with Microsoft Office Suite or related software.
  • Excellent interpersonal and communication skills.
  • Ability to be polite and compassionate without lacking confidence.
  • Sound negotiation and persuasion skills.
  • Analytical and problem-solving skills
  • Leadership and teamwork
  • Time management and organization.

Work Experience:

  • S/he will be required to have had related and progressive experience in healthcare human capital management and administration.

Salary

  • Competitive salary scale based on surveys from top private hospitals in Nigeria
  • Salary is negotiable but performance-based.

Other Benefits
The following benefits are available with this offer of employment:

  • Health Insurance: EHA Clinics will cover medical expenses for yourself, your spouse, and up to two dependents. Further details are contained in the Nigeria Addendum to the EHA Clinics Employee Handbook.
  • Group Life Assurance: EHA Clinics provides life insurance for you as our employee. This insurance is payable in the event of your death. The effective date of coverage will be upon successful completion of your probationary period.
  • Group & Personal Accident: EHA Clinics provides Accidental Death and Dismemberment Insurance (ADD) for you as our employee. AD&D covers death by accidental means (rather than natural causes) and dismemberment. The effective date of coverage is your hire date.
  • Pension: EHA Clinics supports employee retirement preparation and investment by paying a 10% pension contribution on top of the statutory pension contribution of 8% that is already factored into your salary.
  • Annual Leave: You are entitled to 21 days paid annual leave accrued at 1.75 days/month. Employees may begin scheduling leave with their direct supervisor upon successful completion of their probationary period.

How to Apply
Interested and qualified candidates should:
Click here to apply online

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