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IT and Telecoms

Vacancies at GreyWolf Empire

GreyWolf Empire is a registered company with over five years of experience in digital marketing, entertainment, web solution, and logistics.

We are recruiting to fill the position below:

Job Title: Customer Relationship Officer

Location: Kano
Employment Type: Full-time

Job Description
Candidates must be able to:

  • Conduct market research to identify selling possibilities and evaluate customer needs
  • Actively seek out new sales opportunities through cold calling, networking and social media
  • Set up meetings with potential clients and listen to their wishes and concerns
  • Prepare and deliver appropriate presentations on products and services
  • Create frequent reviews and reports with sales
  • Negotiate/close deals and handle complaints or objections.
  • Collaborate with team members to achieve better results.
  • Gather feedback from customers or prospects and share with internal teams.

Requirements

  • Candidates should possess a Bachelor’s degree / OND / HND qualification.
  • Proven experience as a Sales Executive or relevant role
  • Candidate MUST reside in KANO
  • Thorough understanding of marketing and negotiating techniques.
  • Fast learner and passion for sales.

Job Title: Customer Service Manager

Location: Lekki, Lagos
Employment Type: Full-time

Job Description

  • We are looking for an experienced Customer Service Manager to provide excellent customer service and to promote this idea throughout the organisation.
  • The goal is to keep the department running in an efficient and profitable manner, to increase customer satisfaction, loyalty and retention and to meet their expectations.

Responsibilities

  • Improve customer service experience, create engaged customers and facilitate organic growth
  • Take ownership of customers issues and follow problems through to resolution
  • Set a clear mission and deploy strategies focused towards that mission
  • Develop service procedures, policies and standards
  • Keep accurate records and document customer service actions and discussions
  • Analyse statistics and compile accurate reports
  • Recruit, mentor and develop customer service agents and nurture an environment where they can excel through encouragement and empowerment
  • Keep ahead of industry’s developments and apply best practices to areas of improvement
  • Control resources and utilise assets to achieve qualitative and quantitative targets
  • Adhere to and manage the approved budget.
  • Maintain an orderly workflow according to priorities.

Requirements

  • Candidates should possess a Bachelor’s degree / NCE / HND qualification.
  • Proven working experience as a Customer Service Manager, Retail Manager or Assistant Manager
  • Experience in providing customer service support
  • Excellent knowledge of management methods and techniques
  • Proficiency in English
  • Working knowledge of customer service software, databases and tools
  • Awareness of industry’s latest technology trends and applications
  • Ability to think strategically and to lead
  • Strong client-facing and communication skills.
  • Advanced troubleshooting and multi-tasking skills.

Job Title: Customer Service Manager

Location: Kano
Employment Type: Full-time

Job Description

  • We are looking for an experienced Customer Service Manager to provide excellent customer service and to promote this idea throughout the organisation.
  • The goal is to keep the department running in an efficient and profitable manner, to increase customer satisfaction, loyalty and retention and to meet their expectations.

Responsibilities

  • Improve customer service experience, create engaged customers and facilitate organic growth
  • Take ownership of customers issues and follow problems through to resolution
  • Set a clear mission and deploy strategies focused towards that mission
  • Develop service procedures, policies and standards
  • Keep accurate records and document customer service actions and discussions
  • Analyse statistics and compile accurate reports
  • Recruit, mentor and develop customer service agents and nurture an environment where they can excel through encouragement and empowerment
  • Keep ahead of industry’s developments and apply best practices to areas of improvement
  • Control resources and utilise assets to achieve qualitative and quantitative targets
  • Adhere to and manage the approved budget.
  • Maintain an orderly workflow according to priorities.

Requirements

  • Candidates should possess a Bachelor’s degree / HND qualification.
  • Proven working experience as a Customer Service Manager, Retail Manager or Assistant Manager
  • Experience in providing customer service support
  • Excellent knowledge of management methods and techniques
  • Proficiency in HAUSA
  • Working knowledge of customer service software, databases and tools
  • Awareness of industry’s latest technology trends and applications
  • Ability to think strategically and to lead.
  • Strong client-facing and communication skills.
  • Advanced troubleshooting and multi-tasking skills.

Deadline: 20th March, 2021.

Method of Application
Interested and qualified candidates should send their CV to: Hrgreywolfempire01@gmail.com using “Customer Service Manager (Lekki) ” as the subject of the email.

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