Tek Experts provides the services of a uniquely passionate and expert workforce that takes intense pride in helping companies manage their business operations. We care about the work we do, the companies we partner with and the customers they serve.
We are recruiting to fill the position below:
Job Title: Quality Analyst
Ref #: 166
Location: Lagos, Nigeria
Job Description
- We are hiring a Quality Analyst to be responsible for the continuous improvement of operations support service delivery.
About the Role
- As part of a global team, the Quality Analyst will be able to provide useful insights regarding the delivery of service by identifying gaps in process compliance, customer handling, and operational best practices.
Responsibilities
What you’ll be doing:
- Review support service requests in order to monitor compliance with procedures and best practices.
- Collaborate with managers regarding improvement areas and educational initiatives.
- Document processes and procedures and establish control points to ensure compliance
Requirements
What you’ll need:
- Green belt certification and/or quality assurance experience will be considered a plus
- Background in engineering related field
- Experience in support services
- Experience developing projects, initiatives, or improvement plans.
- Fluent in English, both written and conversational
- Experience in presenting to large audiences, both, in presence or virtual
What We Offer
- A Career, not a job
- Be part of something great
- Opportunity to realise your full potential
- Continuous personal and professional learning
- Fast-track career
- Global resources
- Unleash your potential
- Work-wide family
How to Apply
Interested and qualified candidates should:
Click here to apply online
Job Title: Technical Support Engineer- Dynamics – CRM
Ref #: 241467
Location: Lagos, Nigeria
About the Role
- Dynamics CRM is a server-client application. An IIS-based web application that also supports extensive web service interfaces.
- As a customer-facing support engineer, your role will be to provide phone and email-based technical support to corporate customers while ensuring ticket resolution and customer satisfaction.
- Working on the Dynamics CRM team you will be supporting customers experiencing difficulties with their relationship management system. Supported by our quality assurance team, domain experts, and training and development department, you will have a comprehensive induction and training program to ensure you deliver extraordinary customer service.
Job Responsibilities
What you’ll be doing:
- Act as the primary technical contact, deliver advanced technical troubleshooting and problem-solving solutions for corporate customers including, issues escalated to the highest level of management
- Collaborate with subject matter experts and escalation managers when additional support is needed
- Manage critical issues by setting customer expectations, devise and implement action plans and professionally communicate to all parties involved
- Seeks supplemental training to improve performance and develop specialization.
Job Requirements
What you’ll need:
- 1-2 years’ experience in technical or customer support
- Knowledge of ERP & CRM technology, SQL, OOP, Active Directory, IIS.
- Strong researching, problem solving and troubleshooting skills
- Adaptability to work independently and part of a team bringing in experts when needed
- Excellent customer service skills
- Passion for technology and learning
- Some exposure with Microsoft technologies
What We Offer
- A Career, not a job
- Be part of something great
- Opportunity to realise your full potential
- Continuous personal and professional learning
- Fast-track career
- Global resources
- Unleash your potential
- Work-wide family
How to Apply
Interested and qualified candidates should:
Click here to apply online
Job Title: Technical Support Engineer – Dynamics CRM
Ref number: 241467
Location: Lagos
About the Role
- Dynamics CRM is a server-client application. An IIS-based web application that also supports extensive web service interfaces.
- As a customer-facing support engineer, your role will be to provide phone and email-based technical support to corporate customers while ensuring ticket resolution and customer satisfaction.
- Working on the Dynamics CRM team you will be supporting customers experiencing difficulties with their relationship management system. Supported by our quality assurance team, domain experts, and training and development department, you will have a comprehensive induction and training program to ensure you deliver extraordinary customer service.
What you’ll be doing:
- Act as the primary technical contact, deliver advanced technical troubleshooting and problem-solving solutions for corporate customers including, issues escalated to the highest level of management
- Collaborate with subject matter experts and escalation managers when additional support is needed
- Manage critical issues by setting customer expectations, devise and implement action plans and professionally communicate to all parties involved
- Seeks supplemental training to improve performance and develop specialization.
What you’ll need:
- 1-2 years’ experience in technical or customer support
- Knowledge of ERP & CRM technology, SQL, OOP, Active Directory, IIS.
- Strong researching, problem solving and troubleshooting skills
- Adaptability to work independently and part of a team bringing in experts when needed
- Excellent customer service skills
- Passion for technology and learning
- Some exposure with Microsoft technologies
What We Offer
- A Career, not a job
- Be part of something great
- Opportunity to realise your full potential
- Continuous personal and professional learning
- Fast-track career
- Global resources
- Unleash your potential
- Work-wide family.
How to Apply
Interested and qualified candidates should:
Click here to apply online
Leave a Reply