ipNX Nigeria Limited is one of Nigeria’s fastest growing Information and Communications Technology companies. In our business, we connect everything – people, information, and services.
We are specialized in network connectivity, and delivery of internet, telephony, television as well as cloud-based software application services to corporate and residential customers.
We are recruiting to fill the position below:
Job Title: IT Service Desk Manager
Job ID: 96
Location: Lagos
Department: Information Systems and Technology
Function: Service Desk Management/Network Support
Reporting to: Head, IS&T
Travel Frequency: Occassional
Purpose of the Job
- Provide 1st-level support and ensure quick issue resolution in alignment with defined OLAs. Ensure smooth running of end-user workstations and coordinate the installation, enhancement and operational support of local area networks (LAN) and PBX.
Expected Key Results:
- End User Satisfaction
- Operational Excellence
- End User Productivity
Educational Qualifications
- Bachelor’s Degree in Computer Engineering, Electrical and Electronics Engineering or any IT related degree. (2.2/ Upper Credit Minimum)
Functional Skills:
- Experience providing superior customer service and support
- Experience working effectively in a team environment, communicating effectively, resolving issues efficiently, and contributing to the improvement of the infrastructure.
- Proven knowledge and understanding of TCP/IP, SMTP, SNMP, VPNs, and security methodologies.
- Thorough knowledge of voice and data communications techniques and technologies.
- Domain knowledge of Asterisk-based PBX
Work Experience:
- 1-2 years directly related work experience in a technical helpdesk position supporting Windows 7, 8 & 10, Microsoft Office tools or open source alternatives, and business applications in a business environment.
Other Requirements:
- Knowledge of multiple desktop programs, configuration and debugging techniques.
- Experience supporting Windows 7, 8 & 10, Open source Office productivity tools like Libre Office, Mail clients (like Thunderbird, Outlook), Asterisk-based PBX, basic hardware issues, desktops, laptops, printers, and mobile devices both in person and remotely.
- Strong work ethic, detail-oriented as well as excellent oral and written communication skills.
- Sound problem resolution, judgment and decision-making.
- Strong interpersonal and organization skills, successful in working both independently and in a team environment.
- Strong problem solving skills.
How to Apply
Interested and qualified candidates should:
Click here to apply online
Job Title: Regional Support Engineer
Job ID: 95
Location: Coscharis Plaza, Garki, Abuja
Department: TX/Core/Active Device
Function: Transmission & Core Network
Reporting to: Head, Transmission Core & Active Device
Travel Frequency: Occassional
Purpose of the Job
- Responsible for the implementation and support of core network, transmission and GPON access network.
Expected Key Results:
- Project Implementation Management
- Network Support
- Network Monitoring and Optimization
- Report Management
- Preventive Maintenance
Educational Qualifications
- Bachelor’s Degree in Computer Engineering, Electrical and Electronics Engineering or any IT related degree. (2.2/ Upper Credit Minimum)
Functional Skills:
- Good understanding of GPON networks
- Good integration and implementation of GPON access network
- Hands- on experience on Cisco based Routers.
- Distinctive analytical skills and ability to present and communicate and work with a highly technical team
- Ability to use network monitoring/optimization devices (software/hardware) to proffer solutions to network related problem and optimize network performance where necessary.
- Ability to troubleshoot on network integration processes and resolve configuration issues
- Must be able to follow through multiple projects to completion with minimal supervision.
- Have functional and working knowledge in disruptive technologies especially in disaggregated solutions.
- Hardworking, Performance driven and Tenacious.
- Sharp analytical and logical reasoning.
- Work effectively with own initiative and with minimal supervision and also as a part of a team.
Work Experience:
- At least 2 years in telecommunications industry
Other Requirements:
- Customer Focus
- Tech savvy
- Action orientation
- Drive results
- Cultivate Innovation
- Ability to optimize work processes
- Resilience
- Self Development
- Nimble Learning
How to Apply
Interested and qualified candidates should:
Click here to apply online
Deadline: 31st August, 2021.
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