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IT and Telecoms

Current Vacancies at ipNX Nigeria Limited

ipNX Nigeria Limited is one of Nigeria’s fastest growing Information and Communications Technology companies. In our business, we connect everything – people, information, and services.

We are specialized in network connectivity, and delivery of internet, telephony, television as well as cloud-based software application services to corporate and residential customers.

We are recruiting to fill the position below:

Job Title: IT Service Desk Manager

Job ID: 96
Location: Lagos
Department: Information Systems and Technology
Function: Service Desk Management/Network Support
Reporting to:  Head, IS&T
Travel Frequency: Occassional

Purpose of the Job

  • Provide 1st-level support and ensure quick issue resolution in alignment with defined OLAs. Ensure smooth running of end-user workstations and coordinate the installation, enhancement and operational support of local area networks (LAN) and PBX.

Expected Key Results:

  • End User Satisfaction
  • Operational Excellence
  • End User Productivity

Educational Qualifications

  • Bachelor’s Degree in Computer Engineering, Electrical and Electronics Engineering or any IT related degree. (2.2/ Upper Credit Minimum)

Functional Skills:

  • Experience providing superior customer service and support
  • Experience working effectively in a team environment, communicating effectively, resolving issues efficiently, and contributing to the improvement of the infrastructure.
  • Proven knowledge and understanding of TCP/IP, SMTP, SNMP, VPNs, and security methodologies.
  • Thorough knowledge of voice and data communications techniques and technologies.
  • Domain knowledge of Asterisk-based PBX

Work Experience:

  • 1-2 years directly related work experience in a technical helpdesk position supporting Windows 7, 8 & 10, Microsoft Office tools or open source alternatives, and business applications in a business environment.

Other Requirements:

  • Knowledge of multiple desktop programs, configuration and debugging techniques.
  • Experience supporting Windows 7, 8 & 10, Open source Office productivity tools like Libre Office, Mail clients (like Thunderbird, Outlook), Asterisk-based PBX, basic hardware issues, desktops, laptops, printers, and mobile devices both in person and remotely.
  • Strong work ethic, detail-oriented as well as excellent oral and written communication skills.
  • Sound problem resolution, judgment and decision-making.
  • Strong interpersonal and organization skills, successful in working both independently and in a team environment.
  • Strong problem solving skills.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Job Title: Regional Support Engineer

Job ID: 95
Location: Coscharis Plaza, Garki, Abuja
Department: TX/Core/Active Device
Function:  Transmission & Core Network
Reporting to:  Head, Transmission Core & Active Device
Travel Frequency: Occassional

Purpose of the Job

  • Responsible for the implementation and support of core network, transmission and GPON access network.

Expected Key Results:

  • Project Implementation Management
  • Network Support
  • Network Monitoring and Optimization
  • Report Management
  • Preventive Maintenance

Educational Qualifications

  • Bachelor’s Degree in Computer Engineering, Electrical and Electronics Engineering or any IT related degree. (2.2/ Upper Credit Minimum)

Functional Skills:

  • Good understanding of GPON networks
  • Good integration and implementation of GPON access network
  • Hands- on experience on Cisco based Routers.
  • Distinctive analytical skills and ability to present and communicate and work with a highly technical team
  • Ability to use network monitoring/optimization devices (software/hardware) to proffer solutions to network related problem and optimize network performance where necessary.
  • Ability to troubleshoot on network integration processes and resolve configuration issues
  • Must be able to follow through multiple projects to completion with minimal supervision.
  • Have functional and working knowledge in disruptive technologies especially in disaggregated solutions.
  • Hardworking, Performance driven and Tenacious.
  • Sharp analytical and logical reasoning.
  • Work effectively with own initiative and with minimal supervision and also as a part of a team.

Work Experience:

  • At least 2 years in telecommunications industry

Other Requirements:

  • Customer Focus
  • Tech savvy
  • Action orientation
  • Drive results
  • Cultivate Innovation
  • Ability to optimize work processes
  • Resilience
  • Self Development
  • Nimble Learning

How to Apply
Interested and qualified candidates should:
Click here to apply online

Deadline: 31st August, 2021.

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