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Fashion and Lifestyle

Customer Service Officer at Aristocrat Clothing

Aristocrat Clothing – We provide fashion designing and Laundry services.

We are recruiting to fill the position below:

Job Title: Customer Service Officer

Location: Berger, Lagos
Employment Type: Full Time

Job Description

  • We are looking to recruit a Customer Service Officer who would move the business forward through customer retention and customer excellence.

Requirements

  • Preferably a female for gender balance
  • Minimum of OND in Mass Communication or any related field
  • 0 – 3 years proven work experience as an Administrative/Customer service Officer or in a similar role
  • It requires six working days
  • Knowledge of administrative /customer service principles and practices
  • Knowledge of relevant computer applications
  • Listening skills
  • Problem analysis and problem-solving
  • Attention to details and accuracy
  • Data collection and ordering
  • Customer service orientation.

Responsibilities

  • Manage office supplies stock and place orders
  • Prepare regular reports on expenses and office budgets
  • Maintain and update company databases
  • Deal directly with customers either by telephone, electronically or face to face
  • Respond promptly to customer inquiries
  • Handle and resolve customer complaints
  • Obtain and evaluate all relevant information to handle product and service inquiries
  • Provide pricing and delivery information
  • Perform customer verifications
  • Set up new customer accounts
  • Process orders, forms, applications and requests
  • Organize workflow to meet customer timeframes
  • Direct requests and unresolved issues to the designated resource
  • Manage customers’ accounts
  • Keep records of customer interactions and transactions
  • Record details of inquiries, comments, and complaints
  • Record details of actions taken
  • Prepare and distribute customer activity reports
  • Maintain customer databases
  • Manage administration
  • Communicate and coordinate with internal departments
  • Follow up on customer interactions
  • Provide feedback on the efficiency of the customer service process

Deadline: 24th May, 2021.

Method of Application
Interested and qualified candidates should send their CV to: kayflex2@yahoo.com using the Job Title as the subject of the email.

Note: Only candidates that fit the requirements will be contacted.

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