Konga Nigeria – We are Nigeria’s largest online mall and have been in operation for over 7 years. Some of our major feats are winning Great Place to work awards two years in a row, winning an award for The Place Most Millennials would like to work and according to Forbes in 2015, 2nd Most Innovative Company in Africa. Our culture and values, in a nutshell, speak to placing our customers as a priority, working hard, being passionate about what we do (and having fun in the process!) and teamwork. Our Company is full of ordinary people with extraordinary minds who desire to do extraordinary things!
We are recruiting to fill the position below:
Job Title: Vendor Associate
Location: Lagos, Nigeria
Job Type: Full Time
Reports to: Vendor Manager
Job Category: Officer Level
Job Responsibilities
- Handle vendors’ cases and interactions with providing support through different channels
- Perform as functional bridge amongst vendors and coordinate with internal stakeholders
- Provide accurate and complete responses to vendor inquiries and document all interactions
- Facilitate the resolution of escalated vendor-related issues Identify improvement areas and perform closely with all internal stakeholders to prepare solutions Create outbound calls to update vendors on the cases’ status and troubleshoot vendor problems
- Maintain a high level of quality, vendor satisfaction and first call/contact resolution
- Ensure Service Level Agreements (SLA) with vendors are in place for different services.
- Educate vendors about the processes, SLAs and the best practices to be followed.
Job Requirements
- Excellent writing command and typing speed for English
- Knowledge with e-commerce (Email and Chat support) or call center end to end process is a plus
- Excellent written and verbal communication skills
- Detail oriented with the ability to multitask and stay organized
- Can work under pressure and solve complex issues
- Proficient in Microsoft Office – Excel, Word skills required
Job Title: Delivery Experience Associate
Location: Lagos, Nigeria
Type: Full Time
Job Category: Officer Level
Reports to: Operations Manager
Job Responsibilities
- This position is designed to provide a full line of driving safety and compliance related education and training services to Delivery Associates in support of the goals and objectives of Konga Food.
- Provide practical and theory based rider training and development to enhance individual risk awareness and riding skills, and promote the benefits of a positive rider attitude to reduce driver risk.
- Provide information on trainee performance and driving development needs
- Develop a good working knowledge of Quality Assurance process including course evaluation to enable the team to meet all objectives.
- Track all fleet incident report relating customer delivery experience and satisfaction
- Supervision and reporting of fleet condition and maintenance
Job Requirements
- Hands on Safety & Compliance experience in the Transportation industry an asset
- Experience in the provision of light riding coaching and development
- Excellent interpersonal skills
- Excellent training skills,
- Proficient in Microsoft Office – Excel, Word skills is must
- Good communication skills.
Job Title: Order Dispatch Supervisor
Location: Lagos, Nigeria
Type: Full Time
Job Category: Officer Level
Reports to: Operations Manager
Responsibilities
- Scheduling riders in 1 minute
- Assigning and re-assigning order to free riders on the App
- Reassign riders within clusters / hubs
- Follow up / monitoring delayed order on riders app
- Resolve riders complaints via phone, email, chat channels with functional teams (Customer service,Vendor Ops team,Delivery Experience)
- Escalating to the appropriate department such as Vendor Ops on restaurant issues & customer service on customer’s issues
- Attempt to persuade customers to reconsider cancellation
- Ensuring proper education and communication are disseminated among riders in the community”.
Requirements
- 1+ years experience in various fields of customer service, supply chain
- Process-oriented,well-organized with a high level of attention to details
- Excellent analytical ability: Ability to leverage analytical work into action-oriented reporting & plans of actions
- Ability to articulate the right findings using the data
- Advanced knowledge in word, excel & powerpoint
- Excellent communication skills and flexibility to work in different environments
- Detailed oriented personality.
- Strong people leadership.
Job Title: Customer Service Executive
Location: Lagos, Nigeria
Type: Full Time
Job Category: Officer Level
Reports to: Head of Customer Experience
Job Description
- We are looking for passionate Customer Service Executives.
- Successful candidates will make and receive calls from prospective and existing customers, process orders, handle customers’ enquiry, requests and complaints.
Job Requirements
- Fresh Graduates
- Smart and Personable
- Good written and verbal communication skills
- Must be computer literate
- Must have completed NYSC.
How to Apply
Interested and qualified candidates should send their Curriculum Vitae to: careers@konga.com using the job title as the subject of the mail.
Application Deadline 7th May, 2021.
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