Hospitality / Travel / Tourism

Operations Manager – Hotel at Royal Residences by Design Union

Royal Residences by Design Union is 5 Star Hotel on the Victoria Island providing high end hotelling experience for exclusive individuals.

We are recruiting to fill the position below:

Job Title: Operations Manager – Hotel

Location: Victoria Island, Lagos
Employment Type: Full-time

Job Summary

  • Management of hospitality services of the Company’s hotel and apartments, providing premium service to guests.
  • Maintain good relations with the apartment owners, residents, facility managers and all stake holders.
  • Responsible for the preparation, monitoring and achievement of the annual Operating Budget, Marketing & Sales Plan for hospitality and short–let services and set other short and long term strategic goals for the business.
  • Manage on-going profitability and carry out cost savings initiatives for the hotel and short–let services, ensuring revenue and guest satisfaction targets are met and exceeded.
  • Managing the Company’s hospitality team to deliver an overall excellent guest experience.
  • Act as an ambassador for the Company’s hospitality brand.
  • Provide leadership and strategic planning to all departments promoting a culture of premium service while optimizing operations and resolving guests/residents issues.
  • Strong understanding of hotel and short–let apartments P&L statements and the ability to react with impactful strategies.
  • Coordination with other internal functions: Construction/Finance and Administration/Corporate Services to achieve corporate hospitality goals.
  • Ensure adherence to the company’s corporate culture and policies.
  • Ensure strict utilization of existing ERP and corporate systems and procedures.

Requisite Qualifications / Experience

  • Candidates should possess B.A in Hotel Management or a related field
  • Minimum of 10 years’ experience in hotel management at General Management level in a 5 star hotel establishment.
  • Please note that this role is strictly for a Nigerian national.

Required Skills / Attributes:

  • Good oral and written communication skills.
  • Sound understanding of hotel management, systems and control.
  • Strong sense of professionalism, integrity, sound judgment and tact.
  • Good team player
  • Good interpersonal, people management and negotiating skills
  • High awareness of quality issues and attention to details
  • High level of sincerity and honesty.

Deadline: 22nd May, 2021.

How to Apply
Interested and qualified candidates should send their CV to: using the Job Title as the subject of the e-mail.

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