Business and Finance

Business Process Outsourcing Team Lead at Cordros Capital Limited

Cordros Capital Limited is a leading financial services group in African markets with a reputation for wealth creation. We are licensed as Brokers/Dealers and Issuing House by the Securities & Exchange Commission and the Nigerian Stock Exchange. Cordros offers a broad range of services to a diversified client base which includes private clients, small businesses, financial institutions, corporations and governments.

We are recruiting to fill the position below:

Job Title: Business Process Outsourcing Team Lead (Call Center Management Experience)

Location: Lagos.
Reporting To: Managing Director, Cordros Registrars.
Job Type: Permanent.

Role Description

  • The role holder must be an individual who is passionate in developing business solutions within the Business Process Outsourcing space.
  • The individual will be responsible for overseeing and supervising the sales leads/ strategies, pitch products or services to new clients and maintaining a good working relationship with both old & new customers and supervising operational staff.
  • The role holder is expected to possess strong business acumen to be able to recognize and interpret commercial opportunities, must have demonstrated ability to create sales/relationship opportunities with clients and prospects within the business.
  • The role holder must possess the ability to quickly comprehend and filter complex information.

Job Description

  • Generate new and creative ideas for new product development .
  • Strategic account acquisition and aggressive identification, prioritizing, and management of corporate relationships with strategic partners that have sufficient reach to provide business development results for the business.
  • Design and implement strategies for sales and marketing to expand our customer base whilst ensuring a strong presence.
  • Supervise the activities of the contact centre.
  • Proactively gather market intelligence on competitors’ products and services and share the same with our product development team.
  • Identify key stake holders and decision makers in companies and develop a long-lasting relationship with them.
  • Conducting comprehensive reviews to analyze financial data and provide recommendations for modifications based on client’s risk tolerance, goals, objectives and individual preferences
  • Creating & executing sales pitches and objectives
  • Arranging business meetings and one-on-one conversations with prospective clients
  • Develop Customer retention/ loyalty management strategies for existing customers
  • Proactively organize business review meetings to gather service enquiries and escalate any pending issues to our pre-sales/technical team for resolution.
  • Ensure company processes and procedures are followed to ensure timely and quality delivery of services to our customers.
  • Building trust and long-term relationships with clients/customers
  • Managing records of sales, revenue, and other important data
  • Making professional decisions in a fast-paced environment

Education & Experience

  • A minimum of Bachelor’s Degree in relevant disciplines such as Business Administration, Management Sciences (MSc, MBA will be an added advantage),
  • Experience in Call Center Management is mandatory. Minimum 4 years of work experience.

Required Skills:

  • Excellent communication and interpersonal skills
  • Excellent organizational and time management skills
  • Demonstrable business to business experience within the business process outsourcing space.
  • Good analytical and problem-solving skills
  • Entrepreneurial skills
  • Ability to work independently and in a team
  • Excellent presentation skills
  • Ability to present ideas in business-friendly and user-friendly language
  • Exceptionally self-motivated and directed
  • Keen attention to details
  • Ability to motivate in a team-oriented, collaborative environment
  • Highly collaborative and thrives well in a fast-paced work environment.
  • Excellent business acumen
  • Highly motivated with a desire to take advantage of new opportunities
  • Time management and organizational skills
  • Sales/ Marketing Skills
  • Coaching/Mentoring Skills
  • Confident/ negotiation skills
  • Eager to expand the company with new sales, clients, and territories
  • Able to analyze data and sales statistics and translate results into better solutions
  • Experienced at preparing and presenting quarterly goals and forecasts for future projects.

How to Apply
Interested and qualified candidates should:
Click here to apply online

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