Latest Vacancies at Interswitch Group

Interswitch is an Africa-focused integrated digital payments and commerce company that facilitates the electronic circulation of money as well as the exchange of value between individuals and organisations on a timely and consistent basis. We started operations in 2002 as a transaction switching and electronic payments processing, and have progressively evolved into an integrated payment services company, building and managing payment infrastructure as well as delivering innovative payment products and transactional services throughout the African continent. At Interswitch, we offer unique career opportunities for individuals capable of playing key roles and adding value in an innovative and fun environment.

We are recruiting to fill the position below:

Job Title: Business Development Manager – Interswitch Lending Services

Location: Lagos, Nigeria
Job type: Permanent
Department: Payment Processing

Job Summary

• To drive business development activities, geared towards improvement of existing ILS/IDS value offerings and conceptualizing new solutions to meet market needs.

Responsibilities

• Seeks out and forges relationships with credit service providers, banks, aggregators and potential allies that can help grow and enrich the lending services proposition of ILS/IDS
• Develops business value propositions for lending services focused on High Value Loans, Nano and Micro credit processing solutions offered by ILS/IDS
• Grows the business into new customer and new market segments in alignment with the business focus
• Use set Key Performance Indicators to track Credit Business performance to increase market share and surpass revenue target
• Produce business case documents for new product or service offerings development
• Develops proposals in response to request for proposals (RFPs), delivering Credit business sales presentations
• Conduct seminars and participate in meetings with clients and external vendors
• Possess deep industry insights and keep track of competition
• For new business that are acquired, works with relevant Interswitch teams / colleagues to support customers through the transition from project completion to transaction generation
• Create clear objectives and achievement plans for set revenue target
• Monitors activities of the team to ensure Budgeted Revenue are achieved by Analysing credit business performance results and develops tactical initiatives to bridge identified gaps based on data from the lending services portal
• Communicates customer requirements to the Product, Operations and Project team and work with them to ensure that products are delivered to customer requirements and in line with agreed contractual terms
• Ensures the team’s compliance with Interswitch’s business development and account management policies and procedures
• Reviews legal documentation with prospective partners or customers for the purpose of closing a sale or developing new business
• Review MOUs, NDAs, SLAs, OLAs for onward transmission to Legal team for the purpose of closing a sale or developing new business
• Support preparation of financial statements and forecasts
• Market research
• Performs market research & analysis and monitors external and internal environment for development of new market segment for high-value, micro and Nano loan products
• Assist in developing an evaluation process to gain feedback from customers and providing market feedback to the Head, Credit Business to meet market demands and generate product development ideas
• Keeps abreast of trends and developments in payment technology, Credit Business, Digital solutions on Micro/Nano loans products practices and operations Account management
• Receives feedback from credit customers for improvement of products and services
• Post-sales engagement: visiting customers to discuss on how to improve services Competitor/Trend analysis
• Monitors and tracks competing products
• Learns what the competition is doing in terms of customer pricing, experience in the local market, their alliances, credibility etc
• Conduct periodic competitor analysis
• Prepares and submits periodic reports to the Head, Credit Business on the activities of the team for management decision making
• Handles all credit customer or partner inquiries
• Work with the data team in analyzing data for insights

Requirements

• Minimum of B.Sc. in any discipline
• At least 5 years hands-on experience with good industry network

How to Apply
Interested and qualified candidates should:
Click here to apply online

Job Title: Service Management Executive

Location: Lagos, Nigeria
Job type: Permanent
Department: Purepay

Job Summary

• To support the management of Interswitch’s group Purepay Services through the management of interaction between the internal teams, external customers, partners, and other stakeholders.

Responsibilities

• Service Design.
• Support the creation of service architecture.
• Service Operations.
• Runs beta and pilot programs with new services and enhancement initiatives
• Provides input into the business and Technical Service Catalogue.
• Works with support teams to ensure that consumers get adequate support and proper communication to drive satisfaction and usage.
• Manages issues resolution and assign actionable tasks to various business stakeholders.
• Manages current service offerings by ensuring SLAs are met by operations team and support team or other teams .
• Service Transition.
• Prepares a Project transition to Operational Services checklist for every project assigned
• Service Training and handover training for new and existing services
• End User Quality Assurance
• Continuous Service Improvement
• Identifies Service enhancements/service improvements
• Develops and implements initiatives that ensure product transaction growth
• Oversee the analysis & monitoring of market trends to be able to make recommendation on product enhancements.
• Service Performance Review/ Analysis.
• Designs and conduct customer surveys.
• Generates daily/ weekly Service Performance report to provide insights on Service Trend Analysis from customer and internal perspective.
• Regularly meets with top 10 customers to review service performance Others.
• Keeps sales people up to date on functionality and future enhancements to products and provides relevant sales materials.

Requirements

• First Degree in a Science or Art discipline.
• 1 – 2 years experience in same or related field.
• Service / Project Management certifications like ITIL, ISO, PMP, etc will be an added advantage.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Job Title: Lead, Service Management

Location: Lagos, Nigeria
Job type: Permanent
Department: Purepay

Job Summary

• To support the provision of excellent Interswitch’s group Purepay Services through the management of interactions between InterSwitch’s internal teams, customers, partners, and other stakeholders.

Responsibilities
Service Design:

• Conducts a service design exercise for each new service or unique requirements from customers and provides a service specification document based on the exercise
• Provides technical input into acquiring product design
• Supports the creation of a service architecture by providing process/technical input
• Engages customers directly with the project management team for critical wins /deals to agree requirements, product / service functionalities and performance levels.

Service Operations:

• Reviews beta and pilot programs conducted new services and enhancement initiatives
• Maintains and updates the business and Technical Service Catalogue
• Works with support teams to ensure that consumers get adequate support and proper communication to drive satisfaction and usage
• Reviews issues resolution logs and actionable tasks assigned to various business stakeholders
• Works with operations team to define SLAs for services and contracts
• Manages current service offerings by ensuring SLAs are met by operations team and support team or other teams.

Service Transition:

• Assigns executives to transition each project into operations
• Reviews the project transition checklist prepared by Executives
• Conducts/coordinates Service Training and handover training for new and existing services for Operations teams of banks
• End User Quality Assurance
• Continuous Service Improvement
• Identifies Service enhancements/service improvements
• Develops and implements initiatives that ensure product transaction growth
• Analyses market trends so as to be able to provide input on product enhancements
• Service Performance Review/ Analysis
• Designs and conducts customer surveys
• Generates daily/ weekly Service Performance report to provide insights on Service Trend Analysis from customer and internal perspective
• Regularly meets with top 10 customers, to review service performance.

Others:

• Manages relationships with issuers and acquirers
• Drives the resolution of issues raised by issuers and acquirers
• Provides technical presales support to the sales team
• Continuously engages the customers to monitor service quality and delivery levels and areas for improvement
• Reports on revenue
• Reports on transaction trends for all issuers and acquirers (those that trended upwards and the ones that trended downwards) and provides industry insight as to why
• Keeps sales people up to date on functionality and future enhancements to products and provides relevant sales materials.

Requirements

• First Degree in any Science / Art discipline from a reputable institution
• 3-4 years experience in the same or related role
• Certification in Service Management (ITIL Foundation, ITIL Operations, ISO) or Project Management or Business Analysis will be an added advantage.

How to Apply
Interested and qualified candidates should:
Click here to apply online