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IT and Telecoms

Standardization and Blueprinting Representative at Interswitch Group

Interswitch is an Africa-focused integrated digital payments and commerce company that facilitates the electronic circulation of money as well as the exchange of value between individuals and organisations on a timely and consistent basis. We started operations in 2002 as a transaction switching and electronic payments processing, and have progressively evolved into an integrated payment services company, building and managing payment infrastructure as well as delivering innovative payment products and transactional services throughout the African continent. At Interswitch, we offer unique career opportunities for individuals capable of playing key roles and adding value in an innovative and fun environment.

We are recruiting to fill the position below:

Job Title: Standardization and Blueprinting Representative

Location: Lagos
Department: GMD’s Office – Business Transformation & Excellence
Job type: Contract

Job Description

  • To ensure all processes and policies are duly documented for Interswitch to ensure we achieve repeatable business and maintain our ISO 9001 standards.

Responsibilities

  • Business Process Document and Blueprinting
  • Ensure all processes and procedures are documented and approved for staff adoption
  • Ensure documents are reviewed and updated as changes and developments occur within Interswitch
  • Ensure all Operational Polices are documented and approved
  • Ensure Process Awareness is conducted to Guide and direct staff members in the interpretation and application of their processes and policies
  • Risk Control
  • Support the Team Lead, Standardization & Blueprinting in identifying, assessing and mitigating the risks facing both systems and business processes thereby, minimizing the operational risks
  • Liaises with stakeholders in ensuring that regulatory, group policy standards and minimum operating procedures are observed to minimize Interswitch’s ’s exposure to risk
  • Process and Continuous Improvement
  • Conduct periodic reviews to Identify process improvement opportunities based on current business operations
  • Collaborate with the Value Creation Team to ensure process improvements are reviewed and implemented to achieve expected benefits
  • Assess and monitor the efficiency and effectiveness of processes and approved documents and refine as necessary
  • Self-Development and People Management
  • Up-Skills oneself regarding new products and procedures through attendance of workshops/presentations and reading of internal and external communications
  • Ensure communication lines are open with the Lead, Standardization and Blueprinting for regular one-on-one feedback
  • Develop and maintain customer satisfaction rating

Requirements

  • First Degree in any discipline from a reputable institution
  • Minimum of 1-2 years cumulative relevant working experience
  • Basic understanding of Continuous Improvement and Lean Six Sigma

Deadline: 6th July, 2021.

How to Apply
Interested and qualified candidates should:
Click here to apply online

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