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IT and Telecoms

Debt Collection and Customer Relationship Agent at Mwanga Limited

Mwanga is a customer centric, technology driven business support firm that focuses on debt collection, customer data analysis for decision making and customer relationship management for growing and innovative businesses in Africa.

We are recruiting to fill the position below:

Job Title: Debt Collection and Customer Relationship Agent

Location: Lagos
Employment Type: Full Time
Specialization: Debt Collection and Customer Relationship

Job Summary

  • Mwanga Limited is a pioneer and independent Debt Recovery and Customer Support firm which is based in Maryland, Lagos.
  • We are looking for smart and agile graduates/part-time students to contact debtors and claim outstanding loans.
  • This will be done primarily through telecommunication channels.
  • This role provides a great opportunity to learn on the job and acquire valuable skills for your professional growth.

Job Description

  • Manage recovery of overdue payments from customers by reaching out to customers.
  • Give an accurate report on customers reached out to weekly.
  • Understand the assigned product and be persuasive enough to convince customers to pay amounts due using available repayment methods.
  • Aim to hit set individual/team targets by collecting overdue loans.
  • Follow up on delinquent accounts, update and maintains accurate records.
  • Perform other assigned duties necessary to support the portfolio weekly.

Job Experience

  • OND / HND Qualification.
  • Excellent communication skills (spoken and written).
  • Preferably resident within 1-hour driving distance from Maryland, Lagos.

Deadline: 31st July, 2021.

How to Apply
Interested and qualified candidates should:
Click here to apply online

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