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IT and Telecoms

Vacancies at Netcom Africa Limited

Netcom has been Nigeria’s leading Internet Service Provider since 2004, staying ahead of the competition with cutting edge platforms in VSAT, WIMAX, Radio, and Fiber technology. Now, a pioneer in Business Transformation Solutions, we empower organizations to lead their market space by keeping pace with the rapid changes in IT innovations, ensuring relevance to specific business initiatives required to maximize revenue generation.

We are recruiting to fill the position of:

 

Job Title: Data Entry Officer

Location: Victoria Island, Lagos

Job Summary

  • Data Entry Officer will be responsible for gathering and capturing information into computer databases. This will also include: gathering documents from various sources, extracting information from these documents, capturing data into databases, storing the files, managing and efficient maintenance of both hard and soft copy files.

Key Duties & Responsibilities

  • Transfer data from hardcopy/paper formats into computer files or database
  • Scanning and uploading documents to SharePoint/One Drive and other official designated portals
  • Create naming convention of all documents for upload to SharePoint/One Drive and other official designated portals
  • Create spreadsheets, verify data and compare with source documents
  • Update and retrieve documents from database or electronic files
  • Sort, organize and store paperwork after data entering
  • Perform regular backups to prevent loss of data

Experience, Education and Skills

  • N.C.E / Diploma / OND in relevant discipline
  • Proven experience as Data Entry Officer with clerical abilities
  • Computer skills with knowledge of word processing tools and spreadsheets (Microsoft Suite: Word, Excel etc.)
  • Working knowledge of office tools and stationeries
  • Basic understanding of computer databases
  • Good command of both oral and written English
  • Customer service skills
  • Attention to details
  • Ability to maintain and keep confidential information.

Why You Should Join Netcom

  • Group Life Insurance
  • HMO
  • Gym Membership
  • Career Growth and Opportunity to Change the World Through Technology

How to Apply
Interested and qualified candidates should:
Click here to apply

 

Job Title: Account Manager

Location: Victoria Island, Lagos
Department: Business Development
Reports to: VP, Business Development

Objective & Summary

  • This role is responsible for generating leads, initiating developing client relationships and closing deals.

Key Duties & Responsibilities

Account Management:

  • Ensure quarterly sales target are met
  • Upsell new solutions to existing clients
  • Account Management to ensure client satisfaction on network
  • Ensure zero churn of client
  • Build personal relationship with client’s management/I.T contact
  • Assist in the management of new projects/installations with engineering team to ensure project delivery to client’s satisfaction
  • Establish and maintain relationship with engineering, procurement, finance and legal team on a day to day basis to ensure best/undelayed service to our clients
  • Assist billing team to resolve payment delays from clients
  • Ensure timelines are followed and communicated to clients.
  • Provide assistance to engineering team, provide all information to deliver best quote and proceed with surveys/installation.
  • Regularly provide feedback/updates from client.
  • Provide support to best manage outages or maintenance activities
  • Ensure client’s KYC are properly filled; contract, welcome pack to be sent post installation, renewals etc.
  • Proficient in work flow of SAR – new deals, upgrades, demo upgrades(to test), downgrades, modifications, change management forms, etc.
  • Ensure SLA are all updated and shared to client
  • Manage and prioritise all tasks appropriately on a daily basis to ensure no delays
  • Communicate/escalate issues to engineering or management to improve Netcom services.

Research and Reports:

  • Keep management informed by submitting activity results and reports, such as daily call reports, weekly work plans, monthly and annual activity reports.
  • Monitor competition by gathering current marketplace information on pricing, products, new products, delivery schedules, merchandising techniques, etc.
  • Recommend changes in products, service, and policy by evaluating results and competitive developments.

Internal Relationship Management – liaise & collaborate with:

  • Finance – on the work flow of Service Activation Requests – new deals, upgrades, demos, downgrades, modifications, change management, etc.
  • Billing -to negotiate pricing within approved margin
  • Day to day operational business solutions interface between departments
  • Legal – to ensure the aspects of contract, signing, service contracts, revisions are done.
  • Ensure SLA’s are all adhered to and all documentations are up to date.

Education and/or Professional Qualifications

  • Graduate Degree qualification essential.
  • Affiliation to professional bodies

Experience:

  •  The ideal candidate should have not less than 5 years’ experience
  •  Preferably selling technology solutions.

Essential Skills / Knowledge:

  • Experience with both Microsoft operating system and Apple operating system
  • Strong verbal and written communication.
  • Good presentation skills for business reports
  • Ability to organize and conduct purposeful Departmental/ Unit meetings
  • Ability to develop and maintain business relationships with internal and external stakeholders.

Desirable Skills / Knowledge:

  • A polite, friendly and diplomatic Behaviour
  • Outgoing and reliable personality
  • Speak Confidently and firmly
  • A passion for selling
  • Opportunistic in approach
  • Ability to communicate with people at all levels
  • Ability to organize and conduct purposeful meetings
  • Establish and build a strong relationship with management of Netcom clients
  • Strong prospecting and negotiation skills
  • A high degree of self-motivation
  • Resilience and persistence
  • Persuasiveness
  • Quick thinker
  • Problem solver
  • See it, own it attitude
  • Time management skills
  • Ability to do multiple tasks at once
  • Self initiative, but also able to work as part of a team
  • Ability to generate ideas
  • Strong administrative skills
  • Good understanding of Microsoft operating systems.
  • Able to use properly MS Word, Excel and Power-point

Why You Should Join Netcom

  • Professional Membership Subscription
  • Gym Membership
  • Group Life Insurance
  • HMO
  • Career Growth and Opportunity to Change the World Through Technology

How to Apply
Interested and qualified candidates should:
Click here to apply

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