StreSERT Services Limited is a professional and dynamic business support Services Company established to offer quality Outsourcing services to corporate organizations.
Job Title: Client Relationship Executives
Our client is a leading credit bureau organization in Lagos, Nigeria. As a result of growth, the company requires the services ofClient Relationship Executives.
Job Summary
The role will be an interface between the company and its members/ data-providers. Must have an excellent rapport and develop relationships with members/ data-providers. Activities are conducted with the objective of increasing the amount of sales with the present members and identifying and acquiring new business from potential members/ data-providers.
Detailed Responsibilities
Identify and acquire new customers.
Execute customer relationship plans.
Build and maintain relationships with bureau subscribers to ensure customer satisfaction.
Ensure optimal customer service experience at every client interaction.
Make recommendations to the Head, Sales and Marketing on customer needs and marketing strategies.
Adhere to Service Level Agreements (SLA) to ensure the delivery of services to Members/Data Providers.
Achieve revenue targets across different product/ service offerings by the company.
Introduce new service offerings to customers; make sales to meet given targets.
Any other duties of similar responsibilities assigned from time to time.
Requirements
B.Sc / HND degree in a numerate of semi-numerate discipline.
3 – 4 years post qualification experience as a relationship officer/customer service executive preferably from the financial services sector.
Must have good knowledge of MS Office.
Excellent communication and interpersonal skills.
Good customer service skills.
Good planning and organizing skills with an eye for detail.
Excellent negotiating and marketing skills.
Must be detailed to the letter
Application
Interested applicants should apply via https://bit.ly/2VH5sib OR send CVs to recruitment@stresertservices.com using JRE-21 as subject. Only shortlisted candidates will be contacted
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