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Business and Finance

Client Service Officer at Norrenberger Financial Group

Norrenberger is an integrated Financial Services Group offering Asset Management, Investment Banking, Securities Trading, Structured & Alternative Finance and Business Advisory Services.

We are recruiting to fill the position below:

Job Title: Client Service Officer

Location: Lagos

Responsibilities

  • Set up accounts for new clients and intermediaries (KYC checks)
  • Ensure that client accounts and portfolios are kept compliant with regulations and the company’s internal procedures
  • Verify account holder information and balance for transactions such as withdrawals, maintenance requests, etc.
  • Provide transaction statements and other relevant documentation to account holders
  • Focus on ensuring client intent and needs are fully understood across stakeholders, while liaising with the client throughout lifecycle to ensure client remains fully appraised
  • Develop consistent service standards, ensuring that clients have confidence in the company’s understanding of their individual requirements and accounts
  • Assist in Ad hoc business development activities by acting as a subject matter authority and providing insight into the company’s products and service offerings
  • Post-sales client relationship management, supporting Business Development Officers in maintaining relationships with existing clients through high quality client service
  • Coordinate all front desk activities including answering all incoming calls and redirecting them when needed, welcoming guests, etc.
  • Provide operational support to the sales process where appropriate
  • Deliver front-line service to clients and related third parties, including fielding and responding to client queries and ensuring agreed periodic service deliverables remain on track throughout the client lifecycle
  • Develop proactive operational service plan for clients, aligned to the company’s strategy and client needs while monitoring and managing the health of the client service experience
  • Receive letters, packages and send them to appropriate staff
  • Prepare and manage outgoing mails
  • Effectively answer and manage clients’ enquiries and/or complaints.

Requirements

  • Candidates should possess a Bachelor’s Degree with 2 – 3 years work experience.
  • Applicants must currently be Client Service Officers, preferably in a financial institution.

Deadline: 24th August, 2021.

Method of Application
Interested and qualified candidates should send their updated CV to: recruitment@norrenberger.com using “Client Service Officer” as the subject of the email.

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