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IT and Telecoms

Female Customer Support Officer at Vivid-Tech Solution and Services

Vivid-Tech solutions and services is Nigeria’s foremost messaging service provider on mobile and web plaforms. Our platform is hinged on Messaging-as-a-Service (M-a-a-S) model which enables interested customers subscribe to our services for special alerts and notifications. In today’s global market environment where organizations are faced with the increased costs and regulations associated with messaging services, Vivid-Tech Solutions and Services offers fast, reliable and accurate Messaging-as-a-Service (M-a-a-S) Solutions specifically tailored to meet the needs of our clients.

We are recruiting to fill the position below:

Job Title: Female Customer Support Officer

Location: Surulere, Lagos
Employment Type: Full-time

Requirements

  • HND / B.Sc Degree with 2 – 3 years relevant work experience.

Responsibilities

  • Ensure prompt response to customers’ requests and inquiries at all times and across all channels
  • Acknowledge and provide relevant assistance needed to resolve customer complaints promptly.
  • Ensure customer satisfaction and provide professional customer support.
  • Escalate customer complaints/inquiries and other observations to relevant personnel as appropriate
  • Enlighten customers about the company’s products and services aimed at promoting customer satisfaction and continuous patronage
  • Provide first-level technical support services
  • Monitor and maintain assigned computer systems
  • Troubleshoot system and network problems, diagnosing and solving hardware or software faults.

Deadline: 15th September, 2021.

Method of Application
Interested and qualified candidates should send their CV to: Bmacaulay@xplugng.com using the Job Title as the subject of the email.

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