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Transportation, Driving & Logistics

Marketing / Customer Relation Officer in a Logistics Company

BSS Consulting Limited – Our client, a Logistics Company, is recruiting to fill the position below:

Job Title: Marketing / Customer Relation Officer

Location: Lagos
Employment Type: Full-time

Responsibilities

  • Managing and improving existing and new customer relationships;
  • Monitoring the impact of the marketing strategies adapted and making necessary changes.
  • Responsible for overseeing the planning, development, and execution of the marketing and advertising initiatives.
  • Set marketing and operational strategies for each individual unit and ensure adequate and effective planning, implementation, and management of these strategies.
  • Monitor the relationship between the customers and employees.
  • Any other duties as assigned by the management.
  • Responsible for establishing and managing relationships with customers in need of the firm’s logistics and courier services
  • Represent the firm in negotiating and building relationship with shippers and carriers.
  • Stay up to date with the latest technology and best practices.
  • Ensure proper documentation and prompt treatment/handling of all customer inquiries, requests and complaints (via phone, email and live chat or any tool provided for such activities).
  • Provide weekly reports of all activities, issues raised and recommendations to the Management.
  • Responsible for aiding successful pick-up and delivering, and over the road assistance while customers’ freight moves all around.
  • Responsible for overseeing the movement of clients’ goods, ensuring that they are picked up, transported, and delivered on time to their satisfaction.
  • Responsible for promoting.d analysis to evaluate trends, brand awareness and competition ventures.

Requirements

  • B.Sc / BA / HND in Marketing, Business Administration or relevant field.
  • Minimum of 3 years experience in Logistics / courier Organization.
  • Solid knowledge of marketing techniques and principles.
  • Excellent knowledge of MS Office and marketing software.
  • Thorough understanding of social media and web analytics.
  • Excellent organizational and multi-tasking skills.
  • Outstanding communication and interpersonal abilities.

Deadline: 31st August, 2021.

How to Apply
Interested and qualified candidates should send their CV to: bss_consulting@yahoo.com using the Job Title as the subject of the mail.

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