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Business and Finance

Product Support Officer at Parkway Projects Limited

Parkway Project Limited is a Financial Technology Organization that offers financial services to individuals, corporate, and small-medium enterprises.

We are recruiting to fill the position below:

Job Title: Product Support Officer

Location: Lagos
Employment Type: Full-time

Job Description

  • Develop knowledge and understanding of products and ensure a continuous improvement philosophy.
  • Develop knowledge and understanding of products and ensuring a continuous improvement philosophy is adopted.
  • Work with the relevant Product Owner to ensure that product data and information is current and accurate.
  • Manage Product administration request from corporates/customers/product owners such as configuration request, chargeback, onboarding, access forms, KYC, etc
  • Work with the relevant Product teams; set up all new product ranges in the system to support the Product Introduction process in line with the Project timescales.
  • Support the Product team with periodic customer feedback.
  • React promptly to all system updates & maintenance requests from the Product team and Production team
  • Ensure all required products data are accurate and up-to-date
  • Work with Customer service and the Production team to discuss continuous process improvement.
  • Manage and remove obsolete products/options.
  • React promptly to all product updates & features requests from the Product team, customer and Production team
  • Build strong connections between the product and user-facing teams; customer support and coordinate smooth, high-quality product feature launches
  • Learn more about users and helping them to get the best out of the product e.g. product enablement.
  • Provide feedback on brand new processes or improve existing processes related to the products.

Requirements

  • Bachelor’s Degree
  • 2 to 3 years experience working in a software company within the product or similar function
  • Knowledge of project management tools
  • Strong time management skills
  • Good communication skills along with the ability to effectively collaborate with cross functional
  • Teams
  • Comfortable multi-tasking and supporting multiple projects
  • Intermediate to advanced working knowledge of Microsoft Office desktop applications,inclusive of Excel, Word, Access, PowerPoint and Outlook.

Deadline: 1st September, 2021.

Method of Application
Interested and qualified candidates should send their CV to: careers1@parkwayprojects.com using “Product Support Officer” as the subject of the mail.

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